Troubleshooting for Nokia products

Search all troubleshooting topics here:
Change product
Select your model
Where can I find my model number?
 
Displaying 11 - 20 of 1000 results for “Messaging”

You get an update message when you try to buy or download apps using Windows Phone Marketplace - Microsoft Knowledge Base

Average Rating

View products that this article applies to.

Symptoms

When you try to buy, download, update, or review applications using Windows Phone Marketplace, you receive a message to update your phone.

You need to update your phone using the Zune software on your computer. Some Zune and Marketplace experiences may be limited until you update.

Back to the top

Cause

Microsoft has made a series of infrastructure upgrades related to Windows Phone that affect Marketplace users in the following ways:

1. The ability to browse and buy Windows Phone apps through the Zune software has been removed, making Windows Phone Web Marketplace the only computer-based complement to the Windows Phone 7 Marketplace experience.
2. Windows Phone devices must have the Windows Phone 7.5 release (operating system version Windows Phone OS 7.1) installed in order to purchase and download apps, as well as write reviews. This applies to both the Windows Phone Marketplace and Windows Phone Web Marketplace.

Note If you have not updated to Windows Phone 7.5, you can continue to browse apps and games available through Marketplace. However, you can no longer download or update apps on your Windows Phone.

Back to the top

Resolution

To use Marketplace to download or update apps on your Windows Phone, you will have to update your phone to Windows Phone 7.5.

For detailed information about how to update your phone, see How do I update my phone software?

Back to the top

More information

To learn more about Windows Phone software updates, see the following articles, available on WindowsPhone.com:

• Update central
• Phone updates FAQ
• Troubleshoot Phone update errors
• Install or update your Windows Phone software 

Back to the top

Applies to
• Windows Phone Consumer
• Windows Phone Services

Back to the top




Source URL : 2704749
How helpful was this to you?
Thank you for rating
Thank you for rating
Send
Thank you for your feedback

Error messages when using Find My Phone on My Windows Phone - Microsoft Knowledge Base

Average Rating

View products that this article applies to.
If you are a Small Business customer, find additional troubleshooting and learning resources at the Support for Small Business (http://smallbusiness.support.microsoft.com) site.
Notice
The services or features discussed in this article may not be available in your region. Please review the Windows Phone Feature and service availability (http://www.microsoft.com/windowsphone/en-us/howto/wp7/basics/feature-and-service-availability.aspx) (http://www.microsoft.com/windowsphone/en-us/howto/wp7/basics/feature-and-service-availability.aspx) website for details on the services and features available in your region.

Symptoms

Back to the top

When you try to use the Find My Phone service on My Windows Phone, you receive one of the error messages that are listed here:
Map It Ring It Lock It Erase It
Sorry, we couldn't find your phone. Try again later.

Sorry, we couldn't ring your phone. Try again later.
Sorry, we couldn't lock your phone. Try again later.
Sorry, we couldn't erase your phone. Try again later.
We're sorry, but we can't locate your phone right now. If you'd like, we can keep trying and send you an email if we find it.
We're sorry, but we can't ring your phone right now.
We're sorry, but we can't lock your phone right now. If you'd like, we can keep trying and send you an email if we lock it."
We're sorry, but we can't erase your phone right now. If you'd like, we can keep trying and send you an email if we erase it.

Note For errors that state "We'll keep trying", the Find My Phone service will try for a 72-hour period. This is the typical length of time many mobile operators queue SMS messages in their system.

Back to the top

Things to Try

For the Find My Phone service to work, your phone needs a battery charge, a cellular data connection, and must be turned on. If you receive an error that occurs with the Find My Phone service, it might be caused by one or more of the reasons listed here. Check the following table to find the problem you're experiencing and then try one of the accompanying solutions.
Possible reasons

Your first try with Find My Phone fails
Try again. The Find My Phone service may fail when you first try to use it.
Your phone can't send or receive short code messages
Contact your
mobile operator to make sure that your phone number can send and receive short code messages, and then try again.

Note This differs from SMS. Short codes messages (also known as short numbers) are special telephone numbers. They're usually shorter than full telephone numbers and can be used to address messages from phones. There are two kinds of short codes: dialing and messaging. 
Your Find My Phone setting is using the wrong phone number, or you disabled text messages on Find My Phone Check your phone number and enable text messages to find your phone on the My Windows Phone site:
1. Go to My Windows Phone.
2. In the upper-right corner, point to Explore My Phone, and then click Sign In.
3. Sign in using the phone's primary Windows Live account.
4. In the upper-right corner, point to Explore My Phone, and then click Account settings.
5. Click Update.
6. If the phone number listed is incorrect, select your correct country or region from the drop-down menu, and then enter your correct phone number.
7. Select the authorization check box that begins with "I authorize ...", and then click Change.
8. Click Save.
9. Try the Find My Phone functions again.


To learn more about how to set up your Windows Phone with Find My Phone, and see the service requirements, see the following Microsoft Knowledge Base article:

2781516 (http://support.microsoft.com/kb/2781516/ ) : Setting up your Windows Phone with Find My Phone

Back to the top

Assistance

Community Forum
Get help from the knowledgeable Windows Phone Community.

Contact Us
View other helpful articles and contact information.

Back to the top

Applies to
• Windows Phone Consumer
• Windows Phone Services
• Windows Phone 7 Consumer
• Windows Phone 8 for Consumers

Back to the top




Source URL : 2446873
How helpful was this to you?
Thank you for rating
Thank you for rating
Send
Thank you for your feedback

Error messages after you install the Zune software: "Zune.exe .NET Framework Initialization Error: mscorwks.dll could not be loaded" and "Cannot connect to marketplace" - Microsoft Knowledge Base

Average Rating

View products that this article applies to.
On This Page

SYMPTOMS

After you install the Zune software, you receive the following error message:
Zune.exe .NET Framework Initialization Error: mscorwks.dll could not be loaded
Then, you receive a second error message:
Cannot connect to marketplace.

Back to the top

THINGS TO TRY

Windows XP

If you experience this problem on a Windows XP-based computer, follow these steps:
1. To repair the Microsoft .NET Framework 2.0 software on the computer, follow these steps:
a. Click Start, and then click Run.
b. Type appwiz.cpl in the Open box, and then click OK.
c. In the Add or Remove Programs window, click Microsoft .NET Framework 2.0, and then click Repair.
d. Click Yes to repair the .NET Framework 2.0 software.
2. Install the .NET Framework 2.0 Service Pack 1 (SP1). To do this, click one of the following links:
• Microsoft .NET Framework 2.0 Service Pack 1 (x86) (http://www.microsoft.com/downloads/details.aspx?FamilyId=79BC3B77-E02C-4AD3-AACF-A7633F706BA5&displaylang=en)
• Microsoft .NET Framework 2.0 Service Pack 1 (x64) (http://www.microsoft.com/downloads/details.aspx?FamilyId=029196ED-04EB-471E-8A99-3C61D19A4C5A&displaylang=en)
• Microsoft .NET Framework 2.0 Service Pack 1 (IA64) (http://www.microsoft.com/downloads/details.aspx?FamilyId=32E77AE0-96EF-4ECD-A157-9BF61A7C8DAA&displaylang=en)
3. Try to start the Zune software. If you still experience problems, reinstall the Zune software. For more information about how to remove and reinstall the Zune software, click the following article number to view the article in the Microsoft Knowledge Base:
929358 (http://support.microsoft.com/kb/929358/ ) How to remove and then reinstall the Zune software

Back to the top

Windows Vista

If you experience this problem on a Windows Vista-based computer, follow these steps:
1. Install the Microsoft .NET Framework 3.5. To do this, click the following link:
Microsoft .NET Framework 3.5 (http://www.microsoft.com/downloads/details.aspx?FamilyId=333325FD-AE52-4E35-B531-508D977D32A6&displaylang=en)
2. Try to start the Zune software. If you still experience problems, reinstall the Zune software. For more information about how to remove and reinstall the Zune software, click the following article number to view the article in the Microsoft Knowledge Base:
929358 (http://support.microsoft.com/kb/929358/ ) How to remove and then reinstall the Zune software

Back to the top

APPLIES TO
• Zune software

Back to the top




Source URL : 948498
How helpful was this to you?
Thank you for rating
Thank you for rating
Send
Thank you for your feedback

How do I disable the tone that sounds every time when a text message (SMS) is received on my Nokia device? - Nokia FAQ

Average Rating

Select Menu > Ctrl. Panel (or Settings) > Themes > Audio themes > Messaging events and following:

  • Msg. notification tone > Silent,  for received messages
  • Message sent > Silent.
  • Email Notfication > Silent, on some devices, when a email has been configured.

How helpful was this to you?
Thank you for rating
Thank you for rating
Send
Thank you for your feedback

How do I turn on or off the delivery reports for messages?(Series 40 Phones) - Nokia FAQ

Average Rating

To turn on or off the delivery reports for text messages, select Menu > Messaging > Message settings (or Msg. settings) > Text messages > Delivery reports. 

To turn on or off the delivery reports for multimedia messages, select Menu > Messaging > Message settings (or Msg. settings) > Multimedia msgs. > Delivery reports (or Request reports).


How helpful was this to you?
Thank you for rating
Thank you for rating
Send
Thank you for your feedback

How do I reject a call with message in my Nokia Symbian^3 device? - Nokia FAQ

Average Rating

You can reject a call with a message in the following way:

  1. Define the default message to be sent in Menu > Settings > Calling > Call > Message text.
  2. When a call comes in, tap Silence command in the lower right corner of the screen (or if your device is already in silent mode, go to next step).
  3. Tap the Message icon or the command Send msg. in the lower right corner.
  4. Modify the default text if needed.
  5. Send the message by tapping the send icon or by selecting Options > Send.
  6. Tap Reject or Decline command on the screen to reject the call.

 


How helpful was this to you?
Thank you for rating
Thank you for rating
Send
Thank you for your feedback

How can I listen to Voice mail (or Voice message) with my Nokia device? - Nokia FAQ

Average Rating

Press and hold the key 1 until your device dials to your voice mailbox number or select Menu > Messaging > Voice mail (or Voice messages, or More > Voice messages) > Listen to voice mails (or Listen to voice msgs. or Listen to voice messages). For the first time use, enter your voice mailbox number which you get from your service provider.

Note: The voice mailbox is a network service, contact your service provider for subscription. If supported by the network, the voice mail icon (the icon on the key 1) will display on the device to indicate new voice mails.


How helpful was this to you?
Thank you for rating
Thank you for rating
Send
Thank you for your feedback

Can I set a SIM card as the default SIM card for sending messages? - Nokia FAQ

Average Rating

Yes. Select Menu > Settings > Dual SIM settings > Default SIM for msg and the SIM card you want to use by default.


How helpful was this to you?
Thank you for rating
Thank you for rating
Send
Thank you for your feedback

Can I set one default SIM card for making calls and the other default for sending messages?(Dual SIM phones) - Nokia FAQ

Average Rating

Yes, you can. Select Menu > Settings > SIM manager > SIM1 or SIM2, and the desired preference (e.g. Call, Text messages, Multimedia msgs. and Mobile data).


How helpful was this to you?
Thank you for rating
Thank you for rating
Send
Thank you for your feedback

Error: Incorrect password error when connecting to chat on Windows Phone 7 - Microsoft Knowledge Base

Average Rating

View products that this article applies to.
On This Page

Symptoms

When you try to set your chat status to Available in the online section of the Messaging Hub on your Windows Phone 7 you receive an error message:

Incorrect password

Make sure your password is correct. Tap Settings to fix it.

Back to the top

Things to Try

This error typically occurs when the Microsoft account service isn't working, you use the wrong password or enter it incorrectly, or you use an unverified Microsoft account (formerly known as a Windows Live ID).

Try one of the following solutions:

Back to the top

Check the Microsoft Service status


To see if there are any incidents affecting your Microsoft account or other services, go to the Service status webpage.

Back to the top

Make sure that you're using the correct password

For more information, read the following article:

Forgotten passwords or other sign-in problems

Back to the top

Verify your Microsoft account email address (formerly known as Windows Live ID)

When you create a Microsoft account, you have to confirm that you own the account. To complete this part of your registration, follow these steps:
1. From a web browser, go toVerify this email address.
2. Sign in to your Microsoft account.
3. Click the Send email button to send a verification email to the email address listed on that page. Follow the instructions in the message to verify your email address.
4. On your phone, go to Start, flick left to the App list, tap Settings, and then tap Email+accounts.
5. Tap Windows Live (which is also your Microsoft account) and re-enter your username and password information.
6. Tap Done . The phone will sync with your Microsoft account (Windows Live) and you should be able to use chat successfully.

Back to the top

Reset your phone if you changed or renamed your Microsoft account

If you changed or renamed your primary Microsoft account (for example, changing @hotmail.com to @outlook.com), you'll have to reset your phone in order to change the Microsoft account on your Windows Phone. For more information, read the following articles from Microsoft Support:

KB 2606900 (http://support.microsoft.com/kb/2606900#reset) Your Windows Phone doesn't work or respond as expected
KB 2430020 (http://support.microsoft.com/kb/2430020/ ) How to change the Microsoft account on your Windows Phone

Back to the top

More information

For more help and support with your Microsoft account, see the following Windows Live website:
Microsoft account Help & How-to

For information about errors when signing in to a Windows Phone with a Microsoft account (formerly known as a Windows Live ID), see the following Knowledge Base article:
2432933 (http://support.microsoft.com/kb/2432933/ ) Error: Incorrect email or password when signing in to a Windows Phone with a Microsoft account

Back to the top

Assistance

  Community Forum
  Get help from the knowledgeable Windows Phone Community.

  Contact Us
  View other helpful articles and contact information.

Back to the top

Applies to
• Windows Phone 7 Consumer
• Windows Phone Consumer

Back to the top




Source URL : 2592566
How helpful was this to you?
Thank you for rating
Thank you for rating
Send
Thank you for your feedback