Troubleshooting for Nokia products

Please contact Nokia Care to get your account reset. To find contact details go to www.nokia.com/support and select Contact us.

Yes you can. Any phone that is capable of using mp3's as a ringtone can do this (unless the music files are DRM protected).
Most current Nokia phones are capable of using unrestricted mp3's as ringtones.

How to change a ringtone on Symbian device:
Press Menu > select Settings > Profiles > select profile you want to personalize > select Personalise > press Ringtone > open Songs folder > Open one of the folders and select the song you want to use as a ringtone.

How to change a ringtone on S40 device:
Press Menu > select Settings > Profiles > select profile you want to personalize > select Personalise > press Ringing tone > Open Gallery > open Music files folder > select the song you want to use as a ringtone.

How to change a ringtone on Meego device:
Open Music player > select Songs > long press on the song you want to use as a ringtone > tap Set as ringtone.

How to change a ringtone on Lumia device:
Instructions how to create your own ringtone can be found from Windows Phone Online Entry Point at address http://gethelp.live.com. Select Windows Phone 7 or Windows Phone 8 > select the Music + Videos > select the Create Ringtones link (WP7) or Sync music, ringtones and podcasts using my computer (WP8).

Log in to your account on music.nokia.com and select your username in the top right corner and then Purchase history.
Note that a purchase history record is not available in the Windows Phone Nokia Music application, you will need to access it from music.nokia.com.

Select Yes to download a new license. You may need to log in to your Nokia Music unlimited account.

You can also delete the album or track from your phone, and then transfer it again from a PC.

You can use a USB cable to sync music between your phone and your computer. For more info, see the user guide for your phone.

Some browsers do not support background playing while opening a new page in Nokia Music. To get around this you can have two separate windows or tabs open, one with your mix playing and the other one to browse Nokia Music. You can also use an alternative web browser.

No. You can redeem your credit vouchers on a Nokia Lumia or Nokia Symbian mobile phone.

Tracks downloaded using the Nokia Music Service (non Nokia Music Unlimited) are .mp3 files. These have no DRM restriction applied to them. As such, Nokia Music will allow users to download them again from their Music Vault from within the Nokia Music Player a limited number of times in case they have been lost, corrupted etc...

Open the Nokia Music Player > Sign in to your account > select Nokia Music tab > scroll down to Download history.

If the limit has been reached, and no further downloads are available, please contact Nokia Care for further support.

When your Nokia Music Unlimited subscription ends it will revert to a standard Nokia Music membership. You keep all your downloads and can carry on playing them on your registered Nokia Music Unlimited PC and mobile, but to download any new music, you will have to pay for it.

If you have selected option "Remember me" in Nokia Music Player to automatically sign you in to Nokia Music but sign in fails with message "Automatic sign in failed. Please sign in manually" and even when you select Sign in again it does not work (you see that same message again), you can do the following to solve this:

1. Close Nokia Music Player
2. Open Control panel > Internet options and select General -tab
3. In Windows XP select Temporary Internet files > Settings > Views files. In Windows Vista and 7 select Browsing history > Settings > Views files
4. Delete all files from the Temporary Internet files -folder (all offline content will be deleted)

Now open Nokia Music Player to sign in again.