Troubleshooting for Nokia products

You can send feedback from Nokia Suite, just open Help > Send feedback and fill in the form. The log files will be included.

Instructions for collecting log files for Nokia Suite:

1. Enable log gathering by checking Start collecting logs in Tools > Options > General.
2. Disconnect your device from your computer and exit Nokia Suite from File > Exit.
3. Reopen Nokia Suite and reconnect your device.
4. Try to reproduce the error and click Help > Send feedback in Nokia Suite menu and fill in the description of the bug. Log files and system information will be automatically included in the feedback. You can also add screen shots and other files by choosing Add file (maximum size 5 MB).
5. If you have already discussed the bug in discussion forum, add also the discussion forum thread link and your username in feedback field.

This error code implies that some of your sync operations have failed with the end point.

Most of the times this has been encountered with ovi.com sync. You will also have the same error in case you sync contacts with Outlook and disconnect your device in a middle of the session (example sync between Outlook and Nokia Suite is successful but sync between Nokia Suite and device fails).

Try the following solution to fix the problem with syncing:

1. Open Nokia Suite.
2. Select Tools > Options > My phones
3. Use Phone options dropdown to select the device and then press Remove this phone.
4. Once all devices are deleted, Reboot the computer, open Nokia Suite, connect the phone and select Add new phone.

Some more things to check:

• Your phone and computer are properly connected and the Anti-virus application settings does not impair the operation.
• Connect the phone to your computer with a USB cable that came in the sales package.
  
• Connect your USB cable directly to the PC do not use a USB Hub.
  

The PC Suite applications for your Nokia phone are displayed on the right hand side of the main PC Suite window as icons —this area is known as the application bar. To use an application, click its icon. For information on using an application, see the online help.
Availabe application:

• Backup/Restore
• Synchronize
• Connect to the Internet
• Contacts
• Messages
• Calendar
• File Manager
• Store Images
• Transfer Videos
• Install Applications
• Explore Music
• Update Phone software
• Download Map

If the automatic update doesn’t work (in Nokia Suite select Tools > Software Updates), try to manually update by downloading the latest Nokia Suite version from www.nokia.com/nokiasuite.

It is normal that the phone loses connection during the reboot phase. If you wait for a while it will automatically reconnect to your PC. If you lose connection during the backup, installation or restore phase, please do the following:

1. Disconnect the USB cable from your phone
2. Press your phone’s power button for about 10 seconds
3. Reconnect the USB cable
4. Wait for the installation to continue 

Note: If this doesn’t solve your issues, try to connect your phone to another USB port on your laptop or to a USB port on the backside of your desktop PC. In some cases rebooting the computer also helps or using another PC to do the update.

Try also this:

1. Right click the Nokia Suite shortcut icon.
2. Then click Run as administrator.
3. Then continue your update.

If above does not help reinstall the Nokia Connectivity Cable Driver or Nokia Suite.

If you need to remove PC Suite (including all components), follow the steps below:

Note: close any PC Suite applications that are running before you begin.

Windows XP:

1. Click Start, point to Settings, then click Control Panel.
2. Double-click Add/Remove Programs.
3. Scroll through the list of installed applications, then click Nokia PC Suite
4. Click the Add/Remove button.
5. Click the Uninstall button from the Nokia PC Suite window, then follow the on-screen instructions until the setup wizard has completed removed the program.
6. Restart your computer to complete the removal process.

Windows Vista / Windows 7:

1. Click Start, then click Control Panel.
2. Click Programs, then click Uninstall a program.
3. Select Nokia PC Suite from the list of installed programs, then click Uninstall/Change.
4. Confirm that you want to remove the Nokia PC Suite program from your PC.
5. Restart your computer to complete the removal process.

If you cannot find a solution to your problem in the information above, you can also download and run Nokia PC Suite Cleaner 7.1 to make sure all traces of PC Suite are removed from your PC.

This information applies to Nokia PC Suite 6.83 and newer.

To export you Text Messages (SMS) from your Nokia Device and store them in a .csv file, please do the following:

1. Connect your Nokia Device to your computer.
2. Open the Nokia Phone Browser.
3. Select Your Nokia Device and then select Inbox.
4. Right click in the right hands side of the window.
5. Select "Export Messages"
6. Nokia PC Suite will promt for a location to save the .csv file.

OR

1. Connect your Nokia Device to your computer.
2. Select Messages within Nokia PC Suite.
3. Select Inbox.
4. Right click in the right hands side of the window.
5. Select "Export Messages"
6. Nokia PC Suite will promt for a location to save the .csv file.

Your device has more than one mode for using the cable connection. Examples of different modes are: Media transfer, Mass storage, Nokia Suite, PC Suite, Media player, Image Transfer, Image Print, Data transfer, and Default mode. The available options in USB or data cable mode settings vary according to device model. Usually by default user should be prompted to select a mode when attaching the USB cable. If no prompt is given, you can check the mode in use from phone settings. Refer to the user guide and/or online resources of your device for detailed instructions.

To establish a connection between your device and the PC running PC Suite, do the following:

1. On your device, navigate to MENU > SETTINGS > CONNECTIVITY > USB or data cable settings. Please refer to the user guide of your device for the exact location of this folder.
2. Select the cable connection mode in one of the following ways:

•  Select "Nokia Suite", "PC Suite","Nokia mode", or "Default mode" as the default cable connection mode.
•  Alternatively, set your device to "Ask on connection". This way, the device asks for the desired connection mode every time you connect the cable.

1. Connect the device to the PC using your cable.

In Nokia Suite you can delete individual maps.

Connect your Nokia mobile device to the computer with a USB cable, and launch the Nokia Suite.

To delete a map or voice guidance file from your device, do the following:

1. In the phone area, choose Maps and voice guidance.
2. Pick one or more maps or voice guidance files and click Delete for any of the chosen items.

The chosen maps or voice guidance files are permanently deleted from your device.

Yes, active Nokia Account must exist in order to update a Nokia phone with Nokia Suite.

NOTE: You need to login with your account via Nokia Suite when activating the update procedure.