My memory card or mass memory is not working properly. What should I do? - Nokia FAQ
If your memory card or mass memory is not working properly, check the following:
- Use only compatible memory cards approved by Nokia for use with your device. Check the user guide or the technical specifications at Nokia support pages for more details
- Check that the memory card is properly inserted in the memory card slot. Push the memory card to the bottom of the slot.
- If possible, test with another memory card to see if the issue is in the memory card.
- Check that the device is not connected to PC. Depending on the device and the connection mode, the PC may reserve the mass memory and memory card for exclusive use and the memory drives cannot in this situation be accessed from the mobile device. Unplug your device from PC and try again.
If the memory card or mass memory is not working properly, try backing up any data from your device's memory card or mass memory to your PC, then format the memory card or mass memory by using your Nokia device. Depending on your device, the memory card can usually be formatted in one of the following applications (select the application, open the desired memory device and in the available options select the command to format the memory card or mass memory):
- File mgr.
- Memory tool
- Memory card tool
Refer to your device's user guide for more information on how to format the memory card or mass memory.
If you get an error message during the formatting process or an error message after formatting stating that your device cannot read the memory card volume or mass memory, take the memory card or Nokia device (in case you have internal mass memory in your device) to your nearest Nokia care point.
Warning: Formatting your memory card or mass memory will permanently erase all data stored on the memory card or mass memory. Please back up all data stored on your memory card or mass memory before formatting.
Important: The memory card or mass memory inside your Nokia device should ONLY be formatted using your Nokia device. Do not attempt to format your memory card on another device such as a PC, otherwise your memory card may not work properly.