Troubleshooting for Nokia Lumia 610

The new features of the Nokia Music 3.0 application:

• In Mix Radio you will be able to ‘pin to start’ and ‘make available offline’ playlist from the ‘create’ and ‘personalise’ section.
  
• There will also be a ‘recent mixes’ list now displayed that show tracks and mixes that you have been previously listening to.
  
• You will be able to see nearly up to 100 more Gigs that are happening in your area, as well as being able to now search by artist name, venue, location and gig name.
  
• The player has a new swipe feature and you will be able to share what you are listening to via SMS, email and messaging.
  
• Finally you will be able to purchase tracks and albums from the music store using your credit card in the application as well as redeem music vouchers.

This is not possible. However, you can download purchased music from Nokia Music Store with your Nokia Lumia phone.

Your credit card must be issued from the same country as the Nokia Music store that is being used.

Note! If some of the data provided includes “special characters”.
Please make sure that the Nokia Music application on your Lumia phone has been upgrade to version 3.8.
If 3.8 is not available (i.e. WP7), go to Nokia Music web store and add the credit card there.

If you are not able to see the Nokia Music application in the Windows Phone store/Marketplace:
Please select Menu and check in Settings > region+language that the two options Region format and System locale are both set correctly, for example a customer in England needs to set UK in both of these options, if they were set to a country where the service is not available then you would not see the app in Windows Phone store/Marketplace.
If these settings are not correct and you need to change them, please remember to click the link marked Press here to accept changes and restart your phone in order that the changes are saved.

Please note that due to licensing arrangements with the music providers, Nokia Music service is specific to certain countries.

The Nokia Music application is currently available to customers in the following countries:
Australia, Austria, Brazil, China, Finland, France, Germany, India, Indonesia, Ireland, Italy, Mexico, Netherlands, Norway, Poland, Portugal, Russia, Singapore, South Africa, Spain, Sweden, Switzerland, UK, USA, Canada

Note: If you are in a country with multiple languages, or if you live in a country other than your country of birth, you can still set your own choice of display language without affecting this.

Nokia music gigs service uses your location information to find music events nearby.
The displayed content doesn't necessarily match with the current location if location information is missing or disabled.
Please, make sure that use of the location data is enabled in phone location settings and Nokia Music application settings.

To check the settings:
Go to Settings > select location > switch on location services.
Go to Nokia Music > select settings > select location > switch on location services.

Please note. This service may not be available in all countries or regions.

Currently it is not possible to download music and video files from Skydrive. However, it is possible to stream them to your device, for example, with a Skydrive application (available in Store).

Yes. The Zune computer client/software can read and play DRM-free music available and can sync music between your PC and your phone (and vice versa).

Related topics:

Support Video: Nokia Lumia - Listen to music

This FAQ applies to Nokia Lumia phones with 256 RAM memory (Lumia 505, 510 and 610).

Due amount of RAM memory, there are some limitations to streaming. It is quite normal that the media may pause playing at times, and then continues again.
In some cases the media may not play at the highest quality available. This concerns all forms of streaming media, including music, videos, and podcasts.
Media that is not compatible with your phone will not play.

Even with the smaller amount of memory, you can still enjoy a lot of video materials that has been encoded with less than 4 Mb/s, using H.264 v2 Encoder.

You can play your music files by using standard 3.5 mm audio cable. Nokia Lumia has an American Headset Jack (AHJ) 3.5 mm connector which is compatible with your car 3.5 mm audio connection.

No. Play To does not function as a DLNA player (DMP) and therefore cannot pull and play content from other devices, such as PCs. Play To pushes content to be played on other devices.