Troubleshooting for Nokia Lumia 920

Select Menu > Settings > Rest. factory sett. (or Reset device or Restore factory sett. or Rest. fact. sett.).

1. To reset only preference settings, but keep all personal data, such as contacts, messages and media file, select Restore settings only (or Restore sett. only or Settings only).
2. To reset all preference settings and delete all personal data, select Restore all (or All).

3. Enter the security code before the restore. If you have never changed your security code, then enter the default code 12345. If your phone still requests a security code or if you have forgotten it, please bring it to the nearest Nokia Care point for inspection.

1. Restore the original factory settings on your Nokia phone. For information on how to do this, see your Nokia phone's user guide (your personal data is not deleted in the reset). Retry.
2. Contact your network operator to check that Internet browsing (data connection) is included in your service contract (SIM card). Also verify that roaming is supported when you are not within your home network.
3. Make sure your Nokia phone is running the latest software. For downloads and assistance, go to ýour local Nokia website's support page.

These simple steps can help in a majority of cases.

Restart your phone

For phones with removable battery:
1. Switch your phone off
2. Remove the battery.
3. After a few seconds, put the battery in and switch your phone on.

For phones with non-removable battery:
1. Press and hold the power button until the phone vibrates and switches off.
2. Switch your phone on again.

Reset the settings

Restore the original factory settings as instructed in your phone's user guide.

Update the software

Make sure your phone is running the latest software. For downloads and assistance, go to your local Nokia website's support page.

Perform the following steps (until the solution is found):

1. Turn off your Nokia phone and remove the SIM card .
2. Turn on your Nokia phone (without SIM card).
3. Turn off your Nokia phone and reinsert the SIM card .
4. Turn on your Nokia phone. Retry.
5. Restore the original factory settings on your Nokia phone. For information how to do this, see your Nokia phone's user guide. Retry.
6.  Contact your network operator for the correct SMS settings.

Nokia Link is a lightweight computer app with which you can move your music, photos, and videos easily between your Nokia N9 phone and a Windows or Mac computer.
You can also copy mobile content to your favourite applications on the computer, like Windows Media Player and iTunes.
And what is more, with Nokia Link you can quickly create a backup of your Nokia N9’s content, and later restore it if need be.

Supported operating systems: Windows 7 32-bit & 64-bit, Windows Vista, Windows XP, Mac OS X 10.6 Snow Leopard, Mac OSX Lion.

To download and install Nokia Link, go to the support page of Nokia N9.

If your phone is unresponsive, or it gets stuck showing Nokia logo, then try this: Press and hold both the Volume down and the Power keys for 15 seconds. This should get your phone to restart properly again. If this does not help, then follow next steps to perform OS reset.

Warning: Resetting your phone will return it to the same state it was in the first time you turned it on. All your personal content in the phone, including text messages and apps that you been purchased and downloaded (may be re-downloaded again) will be erased, and the phone will be restore to the factory settings.
Here are two options to follow, depending on whether you can access your phone's Settings screen or not.

Option 1: About menu

• Use this option if you can access your phone's settings.
  
• This option warns about data loss.

On the Start screen, swipe left, select Settings > About > Reset your phone.

Option 2: Hardware key combination

• Use this option if you forget or lose the password.
• Use this option if the phone fails to fully switch on when pressing the power on key.
• Note: No warning about data loss!
  

Nokia Lumia with Windows Phone 8

Step 1
Make sure the charger is disconnected.
1. Switch the power Off.
2. Press and hold the Volume down and connect the charger, if succeed an exclamation mark (!) is shown on the screen.

Step 2
Then input Keys in the following order:
1. Volume up
2. Volume down
3. Power
4. Volume down

Step 3
The phone will reset and boot up automatically. Please note that this may take several minutes.

Nokia Lumia with Windows Phone 7 

Make sure the charger is disconnected.
1. Switch the power Off.
2. Press and hold the Volume down and Camera keys.
3. Press and hold the Power key.
4. When the phone vibrates, release the power key, but continue holding the volume down and camera keys, until the phone reboots.

It is possible to fix many phone problems yourself in a few minutes – including phone freezes or does not switch on, application crashes, sound problems and a blank display. To save yourself time, try these three fixes.

1. Restart your phone

If the phone hardware is jammed, you should first try restart your phone. This does not reset the Microsoft Account (Windows Live ID) or remove any consumer data.

Option 1: To perform the power reset for phones with integrated battery (phone has a special electronic circuit which switches off the power when the key combination is pressed):

1. Switch the power On (if possible) and disconnect the charger.
   
2. Press the Volume Down + Power Key and hold them for 15 seconds.
   
3. You will feel vibration.
   
4. The phone will reset and boot up automatically.
   

Option 2: To perform power reset for phones with removable battery:

1. Remove the battery and reinsert it.
   
2. Boot up the phone normally.

2. Update the software

You might not be using the most recent software for your phone. Updating to the latest version of your phone may resolve your issue.
You can check for the availability of Lumia software updates in your region here.

3. Reset your phone

Warning: This erases all the personal content in the phone, including apps that have been purchased and downloaded (may be re-downloaded again), and restores the factory settings.

To reset your phone to the state in which the phone was in the first time you turned it on, go to Settings > About and then Reset your phone.

If you lose your phone, you can reset your phone remotely. In this option you need have the Find My Phone feature enabled and your phone must be connected to mobile network.

1. Login to http://www.windowsphone.com.
2. Click on the drop down menu right next to your name, and select the device that you would like to erase.
3. At the top left corner, you will see the name and model of the Windows Phone.
4. Click on Erase your phone.

If there is no response when tapping the touch screen, check the following:

1. Check that the device is not locked. When the device is locked, you must use the lock switch to unlock and wake up the screen.
2. If the device is not locked but only the display light time-out has expired and the display has dimmed (a situation which may occur if Keypad autolock feature has been disabled), the touch screen can be woken up by pressing any mechanical keys like menu key, volume keys, camera key or the lock key (lock key needs to be pressed twice because the first press of the key will lock the device).
3. If in a phone call, check that the proximity detector at the upper front corner of the device is not covered. The proximity sensor will lock the touch screen to avoid unintended touch screen actions during a phone call when placing the device next to your ear. Check that the proximity detector is not covered if trying to use the touch screen while a phone call is active. 
4. Remove the battery and reboot the phone.
5. If there is a memory card in the phone, try booting up without the memory card.
6. If your phone supports touch screen calibration, try to re-calibrate the touch screen (select Settings > Phone > Touch input > Touch screen calibration).
   

If the touch screen doesn't yet respond, try restoring the factory settings. If you cannot access the factory settings menu via the touch screen (Settings > Phone > Phone mgmt. > Factory settings), try entering the following reset commands via the keyboard. Before resetting the device, take a backup of your phone via Nokia Suite.

• *#7780# (try this first, it will do a soft reset).
  
• *#7370# (try this if the above command doesn't help, this command will do a hard reset).
  

If the touch screen is not yet working properly, take the phone to Nokia care point for inspection.