Troubleshooting for Nokia Music for Symbian

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I have recently updated my phone with Nokia Belle FP2, and can no longer use my Nokia Music Unlimited subscription. - Nokia FAQ

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You will need to be signed in with your Nokia Account before you can use the Nokia Music service. If you are already signed in, but still experiencing this problem please log out of your account, clear cache, and then log back in.


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Why do I get javascript not enabled when I try to download an album on my device? - Nokia FAQ

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  1. Go to Browser settings and locate the Java settings.
  2. First disable it, and then re-enable it.
  3. Reboot the device, and try again.

If the problem still occurs, disable Java setting completely and then try again.


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Why can't I find the tracks I've downloaded from Nokia Music Store on my Mobile Device? - Nokia FAQ

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The tracks purchased and downloaded are saved to the memory card/mass memory of your device by default.

Open Menu > Files > select Memory card or Mass memory to check the content.

If access to the store is via the browser and not the music store icon in your device's music menu, the tracks will need to be saved to the location manually after the download.


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Why can't I download multiple albums simultaneously, direct to my mobile device from the Nokia Music Store? - Nokia FAQ

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The S60 (Symbian series 60) Download Manager has a limitation to allow only 6 simultaneous downloads in the queue, this is the root cause of the problem. This issue is evident on all handsets with the S60 platform. If this situation occurs, the only solution is to reboot the device and try to access the store again selecting fewer downloads at any one time.


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What is Nokia Gig Finder? - Nokia FAQ

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Gig Finder is a personalised Nokia application, enabling the Discovery, Sharing & Purchase of Live Music Events near you. Check Gig Finder availability for your device at Nokia Store.

Key Features:
- Intelligent, Learning Recommendation Engine
- Nokia Music – Preview Tracks and link to Buy Songs
- Maps – Find the Venue
- Social – Calendar, Facebook, Email, SMS
- Purchase Tickets – Major Vendors Supported


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How does Nokia Gig Finder use data connectivity? - Nokia FAQ

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Gig Finder uses the default connection settings of your mobile for data connection.

To add, remove or organize access points, select the device Settings and Connectivity > Destinations > Internet. Gig Finder will use the connection with the highest priority. If WiFi/WLAN connection is lost, Gig Finder will connect to the network using a secondary connection method.


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How do I use the Search function in Nokia Gig Finder? - Nokia FAQ

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Select Search to find gigs by artist, genre, city, venue, date, and/or date range. To search for specific artist or music, enter an artist or a genre name in the What field.

To search for events at a specific location or venue, enter a location in the Where field. Use the calendar to select a date.

To search a range of dates, select the start date, scroll the calendar if necessary, and then select the end date. You can leave any of the fields empty to expand search results. Select the Search button under the Search fields.

The results are displayed in an order based on relevance and proximity of the date.

*Note that results will only show artists currently on tour in countries supported by Gig Finder. To get notifications when artists not currently listed go on tour, search and add artists from your Profile search.
 


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Can I use music downloaded from the Nokia Music store as a ringtone on my Nokia phone? - Nokia FAQ

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Yes you can. Any phone that is capable of using mp3's as a ringtone can do this (unless the music files are DRM protected).
Most current Nokia phones are capable of using unrestricted mp3's as ringtones.

How to change a ringtone on Symbian device:
Press Menu > select Settings > Profiles > select profile you want to personalize > select Personalise > press Ringtone > open Songs folder > Open one of the folders and select the song you want to use as a ringtone.

How to change a ringtone on S40 device:
Press Menu > select Settings > Profiles > select profile you want to personalize > select Personalise > press Ringing tone > Open Gallery > open Music files folder > select the song you want to use as a ringtone.

How to change a ringtone on Meego device:
Open Music player > select Songs > long press on the song you want to use as a ringtone > tap Set as ringtone.

How to change a ringtone on Lumia device:
Instructions how to create your own ringtone can be found from Windows Phone Online Entry Point at address http://gethelp.live.com. Select Windows Phone > select the Music + Videos > select the Create Ringtones link.


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What can I do if I have forgotten my Nokia Account password? - Nokia FAQ

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If you have forgotten your password please Go to Nokia Account web page https://account.nokia.com/acct/account/index.html and click on "Forgot your password?".

Make sure that you are typing the correct (Registered) email address, mobile number or Nokia Account username. After a short while you will receive a link to reset your password.

In case you did not receive the e-mail, make sure that your email inbox is not full i.e. you can receive emails normally from other parties.

In case you did not receive the link via SMS, make sure that your phone number must be preceded by "+" sign and the country code.

If the issue still persists, try to perform the previous steps using a different Internet Browser, PC or the internet provider. 


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How do I transfer music from PC to Nokia Symbian or S40 device? - Nokia FAQ

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You can transfer music from a compatible PC using a compatible USB cable or Bluetooth connectivity. Note, DRM licenses are not transferred via Bluetooth connection - when transferring copy protected content use USB cable connection.

PC requirements for music transfer:

  • Microsoft Windows XP operating system (or later)
  • Latest version of Nokia Suite or Nokia Music Player application.

 

You can use following methods to transfer music from PC:

To synchronize music manually with Nokia Music Player, connect the phone to PC using a compatible USB cable and select Media transfer or Nokia Suite as the connection mode.
Open the Nokia Music Player application on your PC, select My Music and drag-and-drop the music files or albums from PC to a phone.

To perform automatic synchronization with Nokia Music Player, connect the phone to PC using a compatible USB cable and select Media transfer or Nokia Suite as the connection mode.
Open the Nokia Music Player application on your PC, select Edit > Options > Auto-transfer > Perform auto-transfer when device is connected.
When automatic synchronization is selected and you connect your Nokia device, the music library in your device is automatically updated based on playlists you have selected in Nokia Music Player.

To use Nokia Suite, connect the phone to PC using a compatible USB cable and select Nokia suite as the connection mode.
Open the Nokia Suite application on your PC, select Music icon and drag-and-drop the music files or albums from PC to a phone.

To view your device on a PC as an external mass memory where you can drag-and-drop any data files, make the connection with a compatible USB cable or Bluetooth connectivity. If you are using the USB cable, select Mass storage, Media transfer or Nokia Suite as the connection mode. 
Open My Music folder on your PC (example: Computer/local disk(C:)/users/user/my music) > locate and open the phone's music folder on your PC (example: Computer/removeable disk or Computer/Nokia model xxx/Mass memory) > drag-and-drop the music files or albums from PC to a phone.

 

To change the default USB connection mode in your phone, select Menu > Settings > Connectivity > USB (depends on device model - check correct settings on your device user guide)

If you transfer music using Mass storage transfer mode, you must refresh the library after you have updated the song selection in your Nokia device. To refresh the library, in the Music menu, select Options > Music Library > Refresh.
 


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