Troubleshooting for HERE Transit 3.5

The route or journey may not be found e.g. in the following situations:

• The date, time or time zone on your phone is wrong by more than a few minutes.
  
• You don't have an internet connection available (data connection is needed to find the route).
  
• Your starting point or destination may not be in a supported region.
• The starting point is too far from the end point (a route such as from London to Berlin).