Music app playlists are empty when viewed on Windows Phone 8 - Microsoft Knowledge Base
Average Rating
Symptoms
After you create or import a playlist in the Music app on Windows 8, the playlist is uploaded to the Xbox Music cloud collection. When this playlist is viewed on Windows Phone 8, it is empty or contains fewer songs than expected.
Back to the topCause
With Windows Phone 8, your Xbox music cloud collection contains the songs you have purchased from the Xbox Music store or that you have access to via an Xbox Music Pass. If you do not have an Xbox Music Pass, the playlist from your Windows 8 computer may contain songs that are not available to your phone.
You may have:
You may have:
| 1. | Added songs from your computer's personal music collection which are not available in the Xbox Music cloud collection for your phone. |
| 2. | Added Xbox Music songs to the playlist to which are not available in the Xbox Music cloud collection on your phone. With Windows 8 and Windows RT tablets and computers, you can stream millions of songs free. However, on Windows Phone 8, you must get an Xbox Music Pass to have full access to Xbox Music songs. |
Resolution
If your playlists contain songs from your computer's personal music collection, create the playlist in the Zune software or create the playlist in Windows Media Player and use the Windows Phone app for desktop to sync the playlist to your phone.
If your playlists contain Xbox Music songs, get an Xbox Music Pass to play these on your phone.
To turn off the Xbox Music cloud collection altogether:
If your playlists contain Xbox Music songs, get an Xbox Music Pass to play these on your phone.
To turn off the Xbox Music cloud collection altogether:
| 1. | Flick left to the App list, tap Settings, and then tap Applications. |
| 2. | Tap Music+videos, and then turn Xbox Music cloud collection off. |
Assistance
Community Forum
Get help from the knowledgeable Windows Phone Community.
Contact Us
View other helpful articles and contact information.
Source: Microsoft Support
Source URL : 2784105
How helpful was this to you?
Thank you for rating
Thank you for rating
Thank you for your feedback
You can't delete Cloud collection music using Windows Phone 8 - Microsoft Knowledge Base
Average Rating
Symptoms
You cannot delete music from your Windows Phone 8 Cloud collection while using your phone.
Cause
The Cloud collection doesn't let you to remove music using your phone.
Resolution
You can only add, delete, and manage music files using your Windows 8 computer.
Note On your computer, the music that appears in the Music app under My music can also appear on your phone under Cloud collection, as long as you bought the music, or you have an Xbox Music Pass subscription.
Here's how to remove music from your phone's Cloud collection:
The next time you go into your phone's Music Cloud collection, the item will be gone.
To turn off the Xbox Music cloud collection altogether:
If you would like to be able to delete music from your Cloud collection when using your phone, go to the Windows Phone Feature Suggestions website and make feature requests for future releases.
Note On your computer, the music that appears in the Music app under My music can also appear on your phone under Cloud collection, as long as you bought the music, or you have an Xbox Music Pass subscription.
Here's how to remove music from your phone's Cloud collection:
| 1. | On your Windows 8 computer, click or tap the Music app. |
| 2. | Click or tap My music to access your collection, and locate the item you want to remove. |
| 3. | Right-click on the item, and then click Delete. If you're on a touchscreen, tap the item, swipe down from the top of the screen, and then tap Delete at the bottom of the screen. |
To turn off the Xbox Music cloud collection altogether:
| 1. | Flick left to the App list, tap Settings, and then tap Applications. |
| 2. | Tap Music+videos, and then turn Xbox Music cloud collection off. |
If you would like to be able to delete music from your Cloud collection when using your phone, go to the Windows Phone Feature Suggestions website and make feature requests for future releases.
Assistance
Get help from the knowledgeable Windows Phone Community.
View other helpful articles and contact information.
Source: Microsoft Support
Source URL : 2764172
How helpful was this to you?
Thank you for rating
Thank you for rating
Thank you for your feedback
Duplicate music entries may appear on Windows Phone 8 - Microsoft Knowledge Base
Average Rating
Symptoms
After you sync music from your computer to your Windows Phone 8, duplicate entries appear on the phone.
Cause
Windows Phone 8 is displaying both the music synced from your computer as well as the music from your Xbox Music cloud collection.
Resolution
Depending on your preference, you may turn off the Xbox Music cloud collection if you are just interested in syncing from your computer. Alternatively, you may use the storage filter on the phone to view the music in separate categories.
To turn off the Xbox Music cloud collection:
To use the storage filter to separate what is on your phone from what is in the cloud:
Of course, you can also get music from the Windows Phone Store directly on the phone without needing to sync from your computer. For the best music experience in Xbox Music, consider subscribing to an Xbox Music Pass. For a monthly fee, subscribers can download and stream an unlimited number of songs to their phone, Xbox 360, and computer.
To turn off the Xbox Music cloud collection:
| 1. | In the App list, tap Settings, and then tap Applications. |
| 2. | Tap Music+videos, and then turn Xbox Music cloud collection off. |
To use the storage filter to separate what is on your phone from what is in the cloud:
| 1. | On Start, tap Music+videos, flick to Collection, and then tap Music. |
| 2. | Flick to Songs and then tap All. |
| 3. | Tap Phone to see songs that are only on the phone or tap Cloud collection to see items in the Xbox Music cloud collection. |
Of course, you can also get music from the Windows Phone Store directly on the phone without needing to sync from your computer. For the best music experience in Xbox Music, consider subscribing to an Xbox Music Pass. For a monthly fee, subscribers can download and stream an unlimited number of songs to their phone, Xbox 360, and computer.
Assistance
Get help from the knowledgeable Windows Phone Community.
View other helpful articles and contact information.
Source: Microsoft Support
Source URL : 2791747
How helpful was this to you?
Thank you for rating
Thank you for rating
Thank you for your feedback
Podcast s that you copy from your computer to your Windows Phone 8 appear under Music or Videos, not under Podcasts - Microsoft Knowledge Base
Average Rating
Symptoms
When you copy a podcast from your computer to your Windows Phone 8, the podcast appears under Music or Videos in the Music+Videos hub. It does not appear under Podcasts.
Things to Try
U.S.-based users who want podcasts to appear under Podcasts can subscribe to podcasts through the Store using the built in functionality of the phone. When you subscribe to a podcast, podcast episodes appear under Podcasts.
Note Unfortunately, at this time, non-US users can’t connect to Podcasts through the Store.
Here’s how to podcasts through the Store:
You can also try using Podcast apps (http://www.windowsphone.com/en-us/store/search?q=podcasts) from the Store, which are available to users who are outside the United States.
If you'd like to make a feature suggestion for Podcasts, please go to the Windows Phone Feature Suggestions (http://windowsphone.uservoice.com/) website and make requests for future releases.
Note Unfortunately, at this time, non-US users can’t connect to Podcasts through the Store.
Here’s how to podcasts through the Store:
| 1. | Open Store and tap Podcasts. |
| 2. | Locate the podcast you are interested in and tap Subscribe. |
If you'd like to make a feature suggestion for Podcasts, please go to the Windows Phone Feature Suggestions (http://windowsphone.uservoice.com/) website and make requests for future releases.
Assistance
Get help from the knowledgeable Windows Phone Community.
View other helpful articles and contact information.
Source: Microsoft Support
Source URL : 2764872
How helpful was this to you?
Thank you for rating
Thank you for rating
Thank you for your feedback
How to tell which Microsoft account is being used by Windows Phone for Xbox, Store, Music Pass, and other services - Microsoft Knowledge Base
Average Rating
Summary
The first Microsoft account (formerly Windows Live ID) that you used to sign in to Windows Phone 7 or Windows Phone 8 is the Microsoft account that will be used for all your Microsoft services, such as Xbox LIVE, Marketplace, Store, Zune, and other services. This account is also the first Microsoft account listed in your accounts list on your phone.
To view your list of accounts in Windows Phone:
Tip If you renamed your first Microsoft account to something other than the default name of “Windows Live” or "Microsoft account", look for the first account with the Windows logo next to it.
To view your list of accounts in Windows Phone:
| 1. | On Start, flick left to the App list, tap Settings, and then tap Email+accounts. |
| 2. | In the list of accounts look for the first account named either "Windows Live" (how it's named on Windows Phone 7) or "Microsoft account" (Windows Phone 8). |
Tip If you renamed your first Microsoft account to something other than the default name of “Windows Live” or "Microsoft account", look for the first account with the Windows logo next to it.
More information
To learn more, see the article, Find the Microsoft account I use to create my gamertag on the Windows Phone 7 and Windows Phone 8 How-to website.
Assistance
Get help from the knowledgeable Windows Phone Community.
View other helpful articles and contact information.
Source: Microsoft Support
Source URL : 2434469
How helpful was this to you?
Thank you for rating
Thank you for rating
Thank you for your feedback
Can’t use added credit card to buy music in Windows Phone Marketplace or Store - Microsoft Knowledge Base
Average Rating
Notice
The services or features discussed in this article may not be available in your region. Please review the Windows Phone Feature and service availability (http://www.microsoft.com/windowsphone/en-us/howto/wp7/basics/feature-and-service-availability.aspx) (http://www.microsoft.com/windowsphone/en-us/howto/wp7/basics/feature-and-service-availability.aspx) website for details on the services and features available in your region.On This Page
Symptoms
After a credit card is added to Marketplace or Store on your Windows Phone 7 or Windows Phone 8, you don’t see the new credit card listed as an available payment method when you try to use it for music purchases.
Cause
This can occur if:
| • | More than one Xbox LIVE account is associated with the primary Microsoft account (formerly Windows Live ID) used on the phone. |
| • | When you added the credit card, you signed in with a different Microsoft account than the one that you used during the setup of Microsoft account services (formerly Live Services) on the phone (through the Startup Wizard). |
Resolution
You will have to add the credit card to your account through your computer. There are two ways you can do this:
The credit card that you added on your Xbox account should now be available to use on your phone.
NoteIf you want to change the payment option for an Xbox LIVE membership, go to:
Change payment for an Xbox LIVE membership
The credit card that you added to your account on the Zune software should now be available to use on your phone.
1. Add credit card at Xbox.com:
| a. | On a computer, go toXbox My Account,and sign in with your Microsoft account (formerly Windows Live ID). |
| b. | From the My Account page, click ManagePayment Options. |
| c. | From the Manage Payment Options page, click the Add a new Credit Card button to add a new card to your account. |
| d. | Enter your information, and then click Save. |
NoteIf you want to change the payment option for an Xbox LIVE membership, go to:
Change payment for an Xbox LIVE membership
2. Add credit card using the Zune software:
| a. | Open the Zune software on your computer and sign in. |
| b. | Click Settings, located in the upper-right corner of the screen. |
| c. | Click Account, located in the upper-left corner of the screen. |
| d. | Click My account, located in the Personal info list. You may be asked to enter your Microsoft account (formerly Windows Live ID). |
| e. | From the My account page, click Add/manage credit card. You will be redirected to a Manage Payment Options page on live.xbox.com. |
| f. | From the Manage Payment Options page, click Add new credit card, enter your credit card information, and then click the Save button to save your changes. |
The credit card that you added to your account on the Zune software should now be available to use on your phone.
Assistance
Get help from the knowledgeable Windows Phone Community.
View other helpful articles and contact information.
Applies to
| • | Windows Phone Consumer |
| • | Windows Phone Services |
| • | Windows Phone 7 Consumer |
| • | Windows Phone 8 for Consumers |
Source: Microsoft Support
Source URL : 2513341
How helpful was this to you?
Thank you for rating
Thank you for rating
Thank you for your feedback
How do I retrieve my music licenses for Comes with Music, Nokia Music Unlimited or any other DRM protected music from Nokia Music? - Nokia FAQ
Average Rating
If you are using Comes with Music or Music Unlimited in your phone, you might lose the licences for your music after the update to Nokia Belle (or Later). However, you can retrieve your music licences very easily: When you then start playing a specific song in your phone’s music player for the first time after the update, licenses of the whole corresponding album are automatically re-downloaded (internet connection needed). We recommend that you first open the music store application on your phone and log in using your account credentials. If your phone asks you for a confirmation during the retrieval, simply select Yes.
If you want to re-license all your music at once, you can do this via your computer by using Nokia Suite together with your music store.
- Start Nokia Suite and select the Music icon in the taskbar
- Copy your music from your phone to your PC by first selecting your phone’s Music Library, then selecting All Artists and finally opening the Tools menu and selecting Copy to Computer.
- Wait until all music files are transferred,
- After your music is transferred select again all music files in your phone, open the Edit menu and select Delete
- Confirm the deletion by selecting Yes and wait until all the music files on your phone are deleting (which takes approx.. 1 minute per 100 songs).
- Copy all your music files from your PC to your phone via Nokia Suite. Select your PC’s Music Library, and then select all music files you want to transfer to your phone and finally open the Tools menu and select Copy to phone.
How helpful was this to you?
Thank you for rating
Thank you for rating
Thank you for your feedback
My Comes with Music / Nokia Music (Unlimited) account is expired. Can I nevertheless retrieve my music licenses after the update to Nokia Belle? - Nokia FAQ
Average Rating
The expiry of your Comes with Music or Nokia Music (Unlimited) account will not cause any problems. The redownload of music licenses for songs or albums that have been previously downloaded will work nevertheless.
How helpful was this to you?
Thank you for rating
Thank you for rating
Thank you for your feedback
What can I do if my Nokia Music Unlimited subscription has not expired yet but I can’t access Nokia Music Unlimited on the Nokia Music Player, prompting ‘PC not registered’? - Nokia FAQ
Average Rating
Please contact Nokia Care to get your account reset. To find contact details go to www.nokia.com/support and select Contact us.
How helpful was this to you?
Thank you for rating
Thank you for rating
Thank you for your feedback
Do I lose the music tracks I have downloaded with my Comes With Music or Nokia Music Unlimited subscription when I update my phone to Nokia Belle software? - Nokia FAQ
Average Rating
If you have the music tracks stored on a memory card or mass memory, all your music tracks are kept safe during the software update to Nokia Belle. If you have the music tracks stored in the phone memory, they are only backed up if they are in C:\Data folder. DRM music licences required to play the music, however, cannot be backed up so you need to relicense all the copy protected music tracks you have on the phone.
How helpful was this to you?
Thank you for rating
Thank you for rating
Thank you for your feedback