Troubleshooting for Nokia products

If a consumer purchases music from Nokia music and pays for it individually, the corresponding titles are not DRM protected. So there is no need to renew licenses after the update to Nokia Belle. Same applies for music purchased via iTunes.

This is most likely due to the Artist, Track title or Album being "unknown".

On your PC or Mac, make sure that the track include an Artist, Track title and Album name before transferring it to your Nokia Lumia.

No. You can redeem your credit vouchers on a Nokia Lumia or Nokia Symbian mobile phone.

You can use a USB cable to sync music between your phone and your computer. For more info, see the user guide for your phone.

Some browsers do not support background playing while opening a new page in Nokia Music. To get around this you can have two separate windows or tabs open, one with your mix playing and the other one to browse Nokia Music. You can also use an alternative web browser.

Select Yes to download a new license. You may need to log in to your Nokia Music unlimited account.

You can also delete the album or track from your phone, and then transfer it again from a PC.

When your Nokia Music Unlimited subscription ends it will revert to a standard Nokia Music membership. You keep all your downloads and can carry on playing them on your registered Nokia Music Unlimited PC and mobile, but to download any new music, you will have to pay for it.

If you have selected option "Remember me" in Nokia Music Player to automatically sign you in to Nokia Music but sign in fails with message "Automatic sign in failed. Please sign in manually" and even when you select Sign in again it does not work (you see that same message again), you can do the following to solve this:

1. Close Nokia Music Player
2. Open Control panel > Internet options and select General -tab
3. In Windows XP select Temporary Internet files > Settings > Views files. In Windows Vista and 7 select Browsing history > Settings > Views files
4. Delete all files from the Temporary Internet files -folder (all offline content will be deleted)

Now open Nokia Music Player to sign in again.

If User Account Control (UAC) in your Windows Vista® computer is set on, that may prevent the registration. If registration fails, turn off UAC from Start > Control Panel > User Accounts > Turn User Account Control on of off and clear the Use User Account Control (UAC) to help protect your computer check box, and then click OK. Then click Restart Now to apply the change right away. After computer has restarted try registration again. Once Nokia Music registration is successfully done turn on UAC as it is not recommended to leave UAC disabled.

Tracks downloaded using the Nokia Music Service (non Nokia Music Unlimited) are .mp3 files. These have no DRM restriction applied to them. As such, Nokia Music will allow users to download them again from their Music Vault from within the Nokia Music Player a limited number of times in case they have been lost, corrupted etc...

Open the Nokia Music Player > Sign in to your account > select Nokia Music tab > scroll down to Download history.

If the limit has been reached, and no further downloads are available, please contact Nokia Care for further support.