Troubleshooting for Nokia products

The Nokia Store application is typically located in the main menu or under the Applications on your phone.

Some compatible devices don’t have the Nokia Store app but you can still access and download Nokia Store content with your mobile browser at http://www.store.ovi.mobi

This issue occurs because Windows 7 is preinstalled on a new computer by using image-based Windows deployment technology. The following scenarios will not function on an end-user’s computer unless a fix is applied:

• Playback of Windows Media DRM-protected content
• Transfer of that content to authorized devices.

A complete article is available on the Microsoft website http://support.microsoft.com/kb/976590 which also provides a fix for this issue.

*Upgraded O/S to Windows 7, non-OEM installs i.e. user installed setups are not affected.

Download using Nokia Store client of your Nokia phone:
Click Store icon to access the Nokia Store and sign in.
Select the item you want to download. Free items can be downloaded by selecting Download.
Purchasing a priced item can be started by selecting Buy.
 
Nokia Store supports payment both credit card and phone bill. The options you see may vary by region and network operator. Not all options are available in all regions and operators.
When you are making a purchase in Nokia Store for the first time, you are presented with the selection of available payment methods.
Once you have selected the payment method select Confirm to start downloading.

It is also possible to use the Nokia Store via Nokia Store web UI:
At http://store.nokia.com/ after signing in you can browse and download Nokia Store content with your PC.
You have two different downloading options:

Send to your mobile device a free text message that contains a download link for the application. After receiving the message click the link and you are able to download and install the application.
or
Download via PC. To be able to download and install via PC you need to have Nokia Suite PC application running and your device connected via USB cable. Once the item has been downloaded to your PC, it will be transferred to your device and you may need to complete the installation with it.

With most devices you can select the default location where to install or save games, videos and other content. Typically this option can be found from Nokia Store client by selecting Options > Account > Settings > Installation preferences or Account > Installation preferences. To prevent phone memory filling up, it is recommend using memory card or mass memory as installation location.
Normally applications are installed automatically after downloading. Otherwise follow the instructions on the screen when the download is complete.

Please note: Check with your mobile operator to determine if you may incur data usage charges while downloading with a Mobile device. If possible use a WLAN connection to download larger files, such as games, applications or videos. The validity of a Nokia Store purchase is one year. You can naturally use the purchased app after one year but re-downloading the purchased item for free is no longer possible.

These instructions are valid for Nokia S40, Nokia Symbian and Nokia Meego devices. The applications for Nokia Lumia phones can be found from Microsoft Store, formerly known as Marketplace.

As long as the item is still available, you can re-download it up to 10 times by signing into Nokia Store and accessing My Stuff.
In case you have lost any purchased content items in your My Stuff, for example because the item has been unpublished and removed from Nokia Store,
please contact Nokia Care for further assistance, http://www.nokia.com/support and choose Contact Us.
Give a short problem description, your Nokia account username and the name of the content item you wish to re-download.
 
Note that your new device must be compatible with your previous downloads.
 

This is a text message sent by Nokia Store. Please perform the following steps once you receive this text message.

1. Open the text message sent by Nokia Store.
2. Click on the link within the text message. You will be directed to the Nokia Store site where you will find the application you have selected.
3. Click on Download or Buy. 
4. If you are asked to log in, please login using your Nokia account credentials.
5. The application will be downloaded and installed.

Nokia Store is the marketplace for mobile games, applications, videos, images, tones, and free content. Nokia Store offers you high quality content, relevant to your tastes and location, and allows you to share recommendations with your friends:

- Relevant Content. The content you want, from global brands to locally relevant. Nokia Store learns your tastes and delivers content relevant to your surroundings.

- Always Fresh. Games, applications, tones, images, videos and free content refreshed frequently.

- Simple. A single icon to access great content. Easy download and install process. Integrated billing by credit card and/or phone bill depending network operator and location.

- Content You Trust. You will only see content that works with your phone. Meaningful descriptions, user ratings and reviews. 

Nokia Store can be used with Nokia Symbian, Nokia Meego and Nokia S40 devices. Nokia Lumia device users can use Microsoft Marketplace.

You can visit Nokia Store with almost all Nokia S40 and Nokia Symbian devices. Only some very basic phones and some older Nokia devices are not supported.
To find a full list of compatible devices and see what is available for your device, please visit http://store.nokia.com and choose your mobile from the upper left corner of the page.
 

Nokia Store offers a wide variety of publisher created content for your Nokia Symbian, Nokia Meego and Nokia S40 platform phones. Whether looking for the latest mobile application or a great new ringtone, Nokia Store can offer it all. Content is currently sorted into the following categories: Applications, Games, Audio & Video and Personalisation. The following content can be found within each category:

 In addition to fixed categories there may also be various Collections available for you.

When using Nokia Store web interface at http://store.nokia.com you can to select your device from upper left corner of the web page to see which items are available for your device.
If you are visiting Nokia Store with your Nokia device, you will be presented automatically with the Featured items that are compatible with your device. 
In addition to Featured there are four different categories available for you; Applications, Games, Audio & Video and Personalization.

Navigating through Nokia Store is easy and designed to provide quick access to the content you desire the most.
Browse items one by one to see what’s available or use Search if you already know what you are looking for.
When you find interesting items, click the content item to get more details about it.

In-app purchase (IAP) is used if the item was downloaded free from Nokia Store and the purchase was made within the content item itself.
 
 
- Please note that even if the Nokia Store client supports IAP, all the available applications may not support IAP.