Nokia Suite help and troubleshooting should be located in the Nokia Suite installation folder on your computer. You can find the files in C:\Program Files\Nokia\Nokia Suite\Help.
If you can’t see any content in Nokia Suite help or troubleshooting, the reason could be a problem with the Nokia Suite installation or corrupted help content. Or, it might be you have accidentally deleted the files from the help folder on your computer.
To fix this, try repairing your Nokia Suite installation, or if this does not help, uninstall Nokia Suite and install the newest version available again.
The purchase history shown in Nokia Suite is linked to your Nokia account and it is not specific to your currently connected device. If you have made purchases in Nokia Store with previous devices using the existing Nokia account, those will be reflected in Nokia Suite as well.
Make space removes contacts that have only the contact name filled in but no information in the other fields. Also, if you have two contacts with exactly the same information filled in in the same fields, one of the contacts is removed. Or, if you have two contacts with the same information, but one of the contacts has fewer fields filled in, the contact with fewer fields is removed.
To remove duplicate contacts on your phone, do the following:
Yes, active Nokia Account must exist in order to update a Nokia phone with Nokia Suite.
NOTE: You need to login with your account via Nokia Suite when activating the update procedure.
If several users are using the same Suite installation and syncing personal content between device and computer, each user should make use of Windows user profiles (user accounts).
When logging in with a different Windows user account, personal content in Nokia Suite is not visible to possible other users of the software.
Note that signing in with a different Nokia account does not change the visibility of personal content on the computer.
You can create contact groups in the Contacts view and easily send text messages to all the members of a specific group in the Messaging view.
Nokia Suite backs up Settings, contacts, calendar, messages, photos, music and videos. You can choose whether you want to have each item included in your back up or not. Once you start the update via Nokia Suite you will be asked if you want to include a backup or not. Nokia recommends regular backups as for all electronic devices.
If you have F-Secure Anti-Virus installed and the "advanced process monitoring" option of DeepGuard feature enabled, the contacts, calendar, tasks, notes, bookmarks sync may hang at 10% or 100%. A workaround is to turn off the advanced option and restart Nokia Suite.
First try to repair sync from Nokia Suite > Sync > Repair Sync. If it does not help, follow the steps below:
You can store all your text messages from Nokia Suite to a CSV file and import your messages back to Nokia Suite in a new computer. To export messages from Nokia Suite to a CSV file, do the following:
On another computer, you can import the CSV file to Nokia Suite, do the following: