Troubleshooting for Nokia Mail powered by Yahoo

You may see this situation if you have both an Nokia Mail powered by Yahoo! account and a Yahoo! Mail account because you can only be logged into one of your accounts at a time since they are both running on the Yahoo! platform. 

Make sure that you have logged out of your Yahoo! Mail account, and then go to https://www.nokiamail.com to log in to your Nokia Mail account. Alternatively, if you have previously associated your Nokia Mail address with a Yahoo! account, you will be taken to your Yahoo! Mail account.

Your Nokia Mail email address needs to meet these basic rules to be valid – 3-32 characters and only contain letters, numbers, “.” and “_”.

Note! The username rules that were in effect before Nokia Mail was powered by Yahoo! were less stringent, and in some cases usernames from older accounts are still valid.

Here is a more detailed summary of the username requirements:

1. Must be ASCII only.
2. Limited to 3-32 characters.
3. May use letters (a-z), numbers (0-9), underscores (_), one dot (.), and one plus sign (+).  For example, “joe~user” or “joe!user” or “joe$user” are invalid.
4. May contain one hyphen (-).  Users who created their accounts before Nokia Mail powered by Yahoo! may contain multiple hyphens (-).
5. Must start with a number or letter.
6. Must end with a letter or number.  For example, “joe_” or “joe_user_” or “joe.user.” are invalid.
7. Cannot have consecutive special characters.  For example, “joe__user” or joe_user__123” or “joe_.user” are invalid.
8. Must contain one or more alphanumeric characters between special characters.
9. Must pass a restricted words check.
10. Can be comprised of a prefix and a suffix separated by a single dot, such as “joeuser.usa001” where “joeuser” is the prefix and “usa001” is the suffix.
11. Prefix and suffix cannot contain any prohibited string or sub-string.
12. Suffix must be 2 or more characters long.
13. Cannot contain these reserved prefixes: “yph” or “yphx” or “yphy” or “yphz”.

Reporting spam by tagging the spam mail as spam when it is received is the most efficient method to combat spam.

However, you can also report spam coming from Nokia Mail, powered by Yahoo, using the form at http://help.yahoo.com/l/us/yahoo/mail/ymail/spam.html

Nokia Messaging for e-mail delivers the contents of your e-mail accounts exactly as they are on your PC. If you have activated spam filters when using e-mail on your PC, they remain active on your device.

If you have set Yahoo mail account as your primary mailbox in Nokia Account, and the user ID is same as the one in your Nokia Mail account (e.g. userid@yahoo.com and userid@ovi.com), the following error will appear: Nokia Mail powered by Yahoo! can't load. We were unable to open your mailbox. Try loading again. If you continue to have issues, please contact customer care.

To fix the issue, simply change your primary email to your other email address in Nokia Account.

Yes. prior to Sep, 2012, Nokia Mail used @ovi.com as the default email id domain. Nokia Mail has now shifted to creating @nokiamail.com as the default email id domain.  Please visit www.nokiamail.com if you wish to create a @nokiamail.com email id.

It is recommended that mobile device and PC users use the following IMAP settings for incoming mail settings:

imap.nokiamail.com: port 993

Depending on the users network, if users experience errors using imap, they should try the following POP settings:

pop.nokiamail.com: port 993

Outgoing mail settings are always the same:

smtp.nokiamail.com: port 465

Yes, you can access your Ovi mailbox from mail.ovi.com as well as nokiamail.com.
 
As of 17 Sep, 2012, the mail.ovi.com domain was moved to nokiamail.com. It is still the same Nokia Mail service, now named Nokia Mail, powered by Yahoo! This was the final step in the process of re-branding Ovi Mail to Nokia Mail.

Now when you access mail.ovi.com, you are re-directed to https://www.nokiamail.com.

From now on, when you create a new Nokia Mail email account, the new user ID will be userid@nokiamail.com. However, if you have registered an Ovi Mail account (userid@ovi.com), your account will be unaffected. You can access your mailbox from either https://www.mail.ovi.com or at https://www.nokiamail.com.

Either on your Nokia device or on your personal computer, go to the following web address: http://mail.ovi.com. Once there, select "Forgotten your password?".

On the next step, you will need to enter either an email address you used to sign up with or your mobile number that was used to sign up. Once this is entered, you will be sent a request to reset your password.

If you have not received an SMS message within 30 minutes, try again. If you do not still receive an email or SMS message, contact  Nokia Care http://www.nokia.com/global/contact.

Note! The mobile number should be entered in the International format with + character, country code, area code and mobile number.

No, you only get one email id at a time.  If you create a new username@nokiamail.com account, you do not simultaneously get a username@ovi.com id at the same time, and vice versa.