Troubleshooting for Nokia products

If you have the music tracks stored on a memory card or mass memory, all your music tracks are kept safe during the software update to Nokia Belle. If you have the music tracks stored in the phone memory, they are only backed up if they are in C:\Data folder. DRM music licences required to play the music, however, cannot be backed up so you need to relicense all the copy protected music tracks you have on the phone.

Refresh or update the music library in the following way:

1. Open Music player (or Media player or My music).
2. Select Options.
3. Depending on your phone model, select Refresh library (or Update library or Update libr. or Music Library > Update).

This is most likely due to the Artist, Track title or Album being "unknown".

On your PC or Mac, make sure that the track include an Artist, Track title and Album name before transferring it to your Nokia Lumia.

Select Yes to download a new license. You may need to log in to your Nokia Music unlimited account.

You can also delete the album or track from your phone, and then transfer it again from a PC.

When your Nokia Music Unlimited subscription ends it will revert to a standard Nokia Music membership. You keep all your downloads and can carry on playing them on your registered Nokia Music Unlimited PC and mobile, but to download any new music, you will have to pay for it.

If you have selected option "Remember me" in Nokia Music Player to automatically sign you in to Nokia Music but sign in fails with message "Automatic sign in failed. Please sign in manually" and even when you select Sign in again it does not work (you see that same message again), you can do the following to solve this:

1. Close Nokia Music Player
2. Open Control panel > Internet options and select General -tab
3. In Windows XP select Temporary Internet files > Settings > Views files. In Windows Vista and 7 select Browsing history > Settings > Views files
4. Delete all files from the Temporary Internet files -folder (all offline content will be deleted)

Now open Nokia Music Player to sign in again.

If User Account Control (UAC) in your Windows Vista® computer is set on, that may prevent the registration. If registration fails, turn off UAC from Start > Control Panel > User Accounts > Turn User Account Control on of off and clear the Use User Account Control (UAC) to help protect your computer check box, and then click OK. Then click Restart Now to apply the change right away. After computer has restarted try registration again. Once Nokia Music registration is successfully done turn on UAC as it is not recommended to leave UAC disabled.

Tracks downloaded using the Nokia Music Service (non Nokia Music Unlimited) are .mp3 files. These have no DRM restriction applied to them. As such, Nokia Music will allow users to download them again from their Music Vault from within the Nokia Music Player a limited number of times in case they have been lost, corrupted etc...

Open the Nokia Music Player > Sign in to your account > select Nokia Music tab > scroll down to Download history.

If the limit has been reached, and no further downloads are available, please contact Nokia Care for further support.

If you are a Nokia Music Unlimited user, you can also use Nokia Suite to download music. If you are downloading mp3's, these can be obtained through a web browser. However, for the complete Nokia Music experience, a full install of Nokia Music Player is required.

To install Nokia Music Player software, go to http://music.nokia.com/

Yes you can. Any phone that is capable of using mp3's as a ringtone can do this (unless the music files are DRM protected).
Most current Nokia phones are capable of using unrestricted mp3's as ringtones.

How to change a ringtone on Symbian device:
Press Menu > select Settings > Profiles > select profile you want to personalize > select Personalise > press Ringtone > open Songs folder > Open one of the folders and select the song you want to use as a ringtone.

How to change a ringtone on S40 device:
Press Menu > select Settings > Profiles > select profile you want to personalize > select Personalise > press Ringing tone > Open Gallery > open Music files folder > select the song you want to use as a ringtone.

How to change a ringtone on Meego device:
Open Music player > select Songs > long press on the song you want to use as a ringtone > tap Set as ringtone.

How to change a ringtone on Lumia device:
Instructions how to create your own ringtone can be found from Windows Phone Online Entry Point at address http://gethelp.live.com. Select Windows Phone > select the Music + Videos > select the Create Ringtones link.