Troubleshooting for Nokia products

This issue occurs because Windows 7 is preinstalled on a new computer by using image-based Windows deployment technology. The following scenarios will not function on an end-user’s computer unless a fix is applied:

• Playback of Windows Media DRM-protected content
• Transfer of that content to authorized devices.

A complete article is available on the Microsoft website http://support.microsoft.com/kb/976590 which also provides a fix for this issue.

*Upgraded O/S to Windows 7, non-OEM installs i.e. user installed setups are not affected.

To transfer music that you have downloaded in the Nokia Music store using your Nokia Music Unlimited account use the steps below:

1. Launch the Nokia Music Player application and log into your music account.
2. Click on My Music tab.
3. Choose the image of the device on the left to connect your device for transfer. Follow the prompts to correctly connect your device to your PC.
4. Once the device has been connected you can drag and drop songs from the My PC view onto the image of the device on the left and the track will automatically begin transfering.
5. Music can then be played using the music player in your device.

This may occur if the system cannot find the specified path when saving the downloaded track to your collection.
To resolve this, make sure the My Music folder is on your local hard drive of the PC being used. 

To check this:
1. Open Nokia Music player.
2. Press F4 on your keyboard.
3. Select Collection.
4. To change the location of the My Music folder, select Change. This folder must be located on the hard drive of the computer and not at a remote location for example, in network server.

You are able to view your download history whether by using Nokia Music Player application or Nokia Music Store web user interface.

Nokia Music Player:
To view the details using Nokia Music Player application:
1. Open the Nokia Music player application on your PC.
2. Select the Nokia Music tab and sign-in to your account.
3. Select Account > Download history.
All of your subscription and purchased downloads will be shown in their own sections(tabs).

In case you don't have the Nokia Music Player installed on your PC.

Nokia Music Store Web user interface:
1. On the computer, launch the web browser and go to http://music.ovi.com/global/en/pc/storeselector
2. Select the country and sign-in to your Nokia Music account.
3. Open the Music Account and click on Download History.
All of your subscription and purchased downloads will be shown in their own sections(tabs).

The settings can be changed within Nokia Music Player for PC to associate it with different audio files such as WMA, MP3 and AAC.

1. Open the Nokia Music Player and go to Edit > Options or press F4.
2. Go to Player tab and then Nokia Music Player is currently associated with the following audio files.
3. Open Specify associations... and tick the boxes for the audio file formats Nokia Music Player should be associated with.

The music purchased from Nokia Music Store comes in MP3 format.

Log in to your account on music.nokia.com and select your username in the top right corner and then Purchase history.
Note that a purchase history record is not available in the Windows Phone Nokia Music application, you will need to access it from music.nokia.com.

No. You need to select music or videos you wish to share from within the Play To application.

The message "USB connection active" is shown when the device is plugged to PC in a synchronization mode and when trying to enter the Music menu. The Music player cannot be started in this situation. To start playing music, the USB connection must be unplugged.

This is normal situation when the device is in a state where the synchronization events can occur, e.g. when Nokia Music client is active in the PC and the device is prepared to synchronize the music files. Unplug the USB connection to be able to access the music library again.

The situation can occur also when the device is connected via USB and the "Mass storage" mode is selected in the device. The mass storage access is in this situation exclusively for PC and the music files cannot be accessed by Music player. Use "PC Suite" or "Ovi SUite" mode instead for the USB connection or unplug the USB connection.

Music purchased and downloaded with Nokia Music on your mobile is delivered in MP3 or MP4 (eAAC+) format.

Some territories will require a pre-authorisation when making a purchase via Credit Card from the Nokia Music Service. This pre-authorized amount should be released after an outlined time period. If you are concerned please contact your local Nokia Care team.