Find your phone label
If you need to call Nokia Care or your service provider, you need specific information listed on your phone label.
The phone label is under the SIM holder.
To open the SIM holder, push the SIM door key into the hole until the holder is released, and pull the holder out.
To see the phone label tray, put the door key into the hole on the side of the tray, and pull the tray out.
The label contains the model and serial numbers, as well as other important information about your phone.
To help Nokia Care promptly answer your questions, have the following information available:
The phone or accessory in question
Phone model number
International mobile equipment identity (IMEI), electronic serial number (ESN), or Mobile Equipment Identifier (MEID)
Your zip code or postal code