Troubleshooting for Nokia products

To verify compatibility between your Nokia device and the application or content you want to download, please visit our Nokia Store website http://store.nokia.com
Select your device on top of the screen where it says "Get apps for your Nokia device (set device)" and use the search for looking for the desired application.
The Store will let you know if the content is compatible or not with your phone and will give you related apps or content that is compatible.

Usually it means that the application is still installed on your device although you thought you have already removed it.
For example if the application is installed to memory card and you reset the device, the application won’t be deleted.

Also note that some applications may install multiple binaries and you may need to uninstall all of them before application can be re-downloaded.
 
Please use the Application manager for uninstalling applications. Application manager can be usually found from Menu -> Settings but please refer to user guide for more details.
From Application manager select Installed applications, choose the application you want to remove and select Options -> Uninstall (or longpress the application name and select Uninstall).
In case of application which has installed multiple binaries ( for example Nokia Maps ODML, Nokia Maps Engine, etc) , uninstall all binaries one by one.

If necessary, reboot your device after the uninstallation and try re-downloading the application from Nokia Store.

You can manage the payment settings through your Nokia Billing Account Management (BAM) or your mobile device's Nokia Store client.

When using the web interface http://account.nokia.com via browser:

- Sign in with your user name and password then click Payment settings.
  You can add a credit card, delete the stored credit cards but also set a credit card or operator billing as the preferred payment method. 

When using mobile device Nokia Store client:

- With Nokia Symbian3 and Meego devices you can select the payment method after tapping the Buy button.

- With Nokia S60 devices; click Buy button and select Change payment method.

- With Nokia S40 devices; select Menu > Account > Settings > Account settings, which opens the browser and connects to your Nokia account where you can select Payment settings.

Nokia Store is available in almost every country in the world, with following exceptions: Iran, Syria, Sudan, The People's Republic of Korea (North Korea), The People's Republic of Congo, Côte-d'Ivoire (Ivory Coast) and Cuba.

No. Although there may be some audio files available at Nokia Store, please visit Nokia Music Store at http://music.nokia.com for music.

As Nokia Store evolves, so does the technology that drives it.  Applications are now being written in Qt programming language which makes it easier for developers
to write content for multiple platforms.  As a result, your phone may need to download additional files in order to run the Qt application.
Nokia does not charge any fees to download the necessary files required to run the application.

Please be aware that data charges with your operator may apply. Check that with your operator or use a WLAN (Wi-Fi) connection if available.
 

Please make sure you have a correct access point for the T-Mobile data connections.
- For postpaid data plan, the correct access point is epc.tmobile.com.  All other values, such as “Voicestream” will fail.
- When editing the access points the general flow will be in Nokia Symbian 3 devices (Note: You may need to disconnect internet before proceeding. This varies phone to phone):

1. Select Menu - Settings
2. Select Connectivity
3. Select Settings
4. Select Network destinations
5. Select Internet
6. Select T-Mobile internet
7. Change access point name to epc.tmobile.com

- For prepaid data plan, the correct access point is one of the following: wap.voicestream.com, internet2.voicestream.com or internet3.voicestream.com.

The Nokia Store application is typically located in the main menu or under the Applications on your phone.

Some compatible devices don’t have the Nokia Store app but you can still access and download Nokia Store content with your mobile browser at http://www.store.ovi.mobi

The S60 (Symbian series 60) Download Manager has a limitation to allow only 6 simultaneous downloads in the queue, this is the root cause of the problem. This issue is evident on all handsets with the S60 platform. If this situation occurs, the only solution is to reboot the device and try to access the store again selecting fewer downloads at any one time.

As long as the item is still available, you can re-download it up to 10 times by signing into Nokia Store and accessing My Stuff.
In case you have lost any purchased content items in your My Stuff, for example because the item has been unpublished and removed from Nokia Store,
please contact Nokia Care for further assistance, http://www.nokia.com/support and choose Contact Us.
Give a short problem description, your Nokia account username and the name of the content item you wish to re-download.
 
Note that your new device must be compatible with your previous downloads.