Troubleshooting for Nokia products

Your device has more than one mode for using the cable connection. Examples of different modes are: Media transfer, Mass storage, Nokia Suite, PC Suite, Media player, Image Transfer, Image Print, Data transfer, and Default mode. The available options in USB or data cable mode settings vary according to device model. Usually by default user should be prompted to select a mode when attaching the USB cable. If no prompt is given, you can check the mode in use from phone settings. Refer to the user guide and/or online resources of your device for detailed instructions.

To establish a connection between your device and the PC running PC Suite, do the following:

1. On your device, navigate to MENU > SETTINGS > CONNECTIVITY > USB or data cable settings. Please refer to the user guide of your device for the exact location of this folder.
2. Select the cable connection mode in one of the following ways:

•  Select "Nokia Suite", "PC Suite","Nokia mode", or "Default mode" as the default cable connection mode.
•  Alternatively, set your device to "Ask on connection". This way, the device asks for the desired connection mode every time you connect the cable.

1. Connect the device to the PC using your cable.

If the automatic update doesn’t work (in Nokia Suite select Tools > Software Updates), try to manually update by downloading the latest Nokia Suite version from www.nokia.com/nokiasuite.

In Nokia Suite you can delete individual maps.

Connect your Nokia mobile device to the computer with a USB cable, and launch the Nokia Suite.

To delete a map or voice guidance file from your device, do the following:

1. In the phone area, choose Maps and voice guidance.
2. Pick one or more maps or voice guidance files and click Delete for any of the chosen items.

The chosen maps or voice guidance files are permanently deleted from your device.

You have probably already installed Nokia PC Suite on your computer and you are trying to install an older PC Suite version. Try to uninstall the following Nokia PC Suite components manually before installing Nokia PC Suite again:
1) Nokia PC Connectivity Solution
2) Nokia Connectivity Cable Driver
3) Nokia PC Suite
After uninstalling, reboot your PC.

The components listed above can be uninstalled from Start > Settings > Control Panel > Add or Remove Programs. 

The PC Suite applications for your Nokia phone are displayed on the right hand side of the main PC Suite window as icons —this area is known as the application bar. To use an application, click its icon. For information on using an application, see the online help.
Availabe application:

• Backup/Restore
• Synchronize
• Connect to the Internet
• Contacts
• Messages
• Calendar
• File Manager
• Store Images
• Transfer Videos
• Install Applications
• Explore Music
• Update Phone software
• Download Map

It is normal that the phone loses connection during the reboot phase. If you wait for a while it will automatically reconnect to your PC. If you lose connection during the backup, installation or restore phase, please do the following:

1. Disconnect the USB cable from your phone
2. Press your phone’s power button for about 10 seconds
3. Reconnect the USB cable
4. Wait for the installation to continue 

Note: If this doesn’t solve your issues, try to connect your phone to another USB port on your laptop or to a USB port on the backside of your desktop PC. In some cases rebooting the computer also helps or using another PC to do the update.

Try also this:

1. Right click the Nokia Suite shortcut icon.
2. Then click Run as administrator.
3. Then continue your update.

If above does not help reinstall the Nokia Connectivity Cable Driver or Nokia Suite.

Yes, active Nokia Account must exist in order to update a Nokia phone with Nokia Suite.

NOTE: You need to login with your account via Nokia Suite when activating the update procedure.

This information applies to Nokia PC Suite 6.83 and newer.

To export you Text Messages (SMS) from your Nokia Device and store them in a .csv file, please do the following:

1. Connect your Nokia Device to your computer.
2. Open the Nokia Phone Browser.
3. Select Your Nokia Device and then select Inbox.
4. Right click in the right hands side of the window.
5. Select "Export Messages"
6. Nokia PC Suite will promt for a location to save the .csv file.

OR

1. Connect your Nokia Device to your computer.
2. Select Messages within Nokia PC Suite.
3. Select Inbox.
4. Right click in the right hands side of the window.
5. Select "Export Messages"
6. Nokia PC Suite will promt for a location to save the .csv file.

Error 1603 means Fatal Error during installation and Microsoft has created this article for that error.

http://support.microsoft.com/kb/834484

Most likely the problem is caused by SYSTEM account not having full control permission to the installation folder.

Nokia Suite help and troubleshooting should be located in the Nokia Suite installation folder on your computer. You can find the files in C:\Program Files\Nokia\Nokia Suite\Help.
If you can’t see any content in Nokia Suite help or troubleshooting, the reason could be a problem with the Nokia Suite installation or corrupted help content. Or, it might be you have accidentally deleted the files from the help folder on your computer.

To fix this, try repairing your Nokia Suite installation, or if this does not help, uninstall Nokia Suite and install the newest version available again.