Troubleshooting for Nokia products

Check the equalizer and Dolby settings by tapping Settings > Audio > Equalizer.

1. Check that your headset is within 30 feet (10 meters) of your phone and that there are no obstructions, such as walls, or other electronic devices between your headset and phone.
2. Initiate the pairing from the other device.
3. Reset the music Bluetooth device.

1.  Check the signal strength on the phone screen, and move to an area with better reception.
2. Check if the issue occurs while the loudspeaker is on or with the wired headset.

1. Make sure that your headset is compatible with your phone.
2. If you have a wired headset, check that it is properly plugged into your phone.
3. Connect your headset to another phone to check if the issue is with the headset or with the phone.

1. While in a call, press the volume up key until you hear the other person.
2. If possible, try a wired headset.

In case of audio issues, check the following:

• Check that you are using a compatible headset, e.g. the headset included in the product package.
• Check that the headset is properly plugged in your phone. Be sure to press the headset to the bottom of the connector.
• Check that you are speaking to the microphone. If your headset does not include a microphone, you need to use the phone microphone. Keep the phone microphone close to you when speaking if there is no microphone in your headset.
• Check that you have not muted your outgoing audio. E.g. on the touch screen devices, check that the Mute / Unmute toggle switch on the screen is in proper state (showing Mute command when outgoing audio is enabled). If you have by mistake muted the outgoing audio, tap the Unmute toggle switch to enable your voice to be transmitted.