Troubleshooting for Nokia products

1. Check the signal strength on the phone screen, and move to an area with better reception.
2. Remove phone skins or shells.
3. Put your SIM card in another phone to check if the issue is with your phone or your SIM card.

If you continuously experience low signal strength in a certain area, the network coverage there may be insufficient. For more info, contact your network operator.

In case you use a device with integrated GPS receiver, please have a look into the manual of your device on the location of the GPS receiver. When using the GPS receiver, hold it upright in your hand at an angle of approximately 45 degrees, with a clear view of the sky. Make sure that your hand does not cover the GPS receiver. The time it takes to establish a GPS connection may vary between a few seconds and several minutes. Establishing a GPS connection in the car may take longer.

We recommend that you make use of Assisted GPS (A-GPS) to speed up the connection time for your GPS. A-GPS uses your mobile internet connection to connect to a Nokia server that tells your device which GPS satellites it will be able to connect to, substantially reducing the time taken to get a GPS fix.

If no satellite signal is found, consider the following:

• Check that your hand does not cover the GPS receiver.
• If you are indoors, go outdoors to receive a better signal.
• If you are outdoors, move to a more open space.
• If the weather conditions are bad or you are behind UV protected or heated windscreen, the signal strength may also be affected.

Note: The GPS operations take their power from the battery. Using an internal GPS receiver or a Bluetooth connection to an external GPS receiver may drain the battery faster.

Try the following troubleshooting tips:

• Ensure that your phone is on and that there is sufficient signal strength.
  • Signal strength is indicated by the signal indicators at the left side of the phone's display. These indicators move up as the strength of the signal increases and down as the signal decreases.
  • To increase your phone's signal strength, try moving your phone slightly, or move towards a window if you're calling from inside a building. 
• If the phone's profile is set to Silent, Flight, Offline, or any other profile where ringing is silenced, it will not ring. Change the profile to General or Normal as instructed in the user guide. Check also the settings of your active profile, especially Ringing tone, Ringing type and Ringing volume. You may also try another Ringing tone, for example built-in Nokia tune, to rule out possible corruption of a transferred ringing tone.
• Make sure that call divert is not activated.
• Check if the headset is attached to your phone. For some phone models, the ring does not come through the speaker, only through the headset.
• Make sure your device is running the latest software. For downloads and assistance, go to your local Nokia website's support page.

1. Check the signal strength on the phone screen. To increase signal strength, try moving your phone slightly, or move towards a window if you are calling from inside a building.
2. Set your device to use 2G (GSM) network only: Tap Settings > mobile network (or cellular).
3. Check that your phone is not in flight mode: Tap Settings > flight mode.
4. Restart your phone and make the call again.

If you continuously experience low signal strength in a certain area, it may be that network coverage is insufficient there. For more info, contact your network service provider.

1. Make sure that your phone is on and that there is sufficient signal strength. To increase your phone's signal strength, try moving your phone slightly, or move towards a window if you are calling from inside a building.
2. Make sure that your phone is not in silent mode: Press a volume key to see the volume status bar at the top of the screen, and tap the ringing mode icon.
3. Check the ringing volume.
4. Make sure that call forwarding is not switched on: Tap the phone icon > ... > Settings.

1. Check the signal strength on the phone screen, and move to an area with better reception.
2. Remove phone skins or shells.
3. Check to see if the screen stays active while in a call, if you have a touch screen. You may accidentally press the hold call or end call button on the screen with your cheek.

If you continuously experience low signal strength in a certain area, the network coverage there may be insufficient. For more info, contact your network operator.

Dropped calls or low sound quality during calls can result from low signal strength or momentary gaps in network coverage, either at your end or the other end of the connection.

Check the following:

• Check the signal strength that is indicated by the signal indicators at the left side of the Nokia phone's display. These indicators move up as the strength of the signal increases and down as the signal decreases. If there is no network coverage at all, check if you have set your device to use 3G (UMTS) instead of the dual mode (enables 2G network access if 3G is not available).
• To increase your Nokia phone's signal strength, try moving your Nokia phone slightly, or move towards a window if you're calling from inside a building.
• Try your SIM card in another phone to make sure that it is not an issue in your phone.
• If you continuously experience low signal strength in a certain area, it may be that network coverage is insufficient there. Your network operator can provide you with more information on network coverage.
• If you believe that the problem may be with your Nokia phone instead of the network, contact your local Nokia Care point for inspection.

Do the following: 

• Check that the SIM card is inserted properly.
• Check the signal strength that is indicated by the signal indicators at the left side of the Nokia phone's display. To increase your Nokia phone's signal strength, try moving your Nokia phone slightly, or move towards a window if you're calling from inside a building.
• If there is no network coverage at all, check the following:
  • you have not set your device to use 3G (UMTS) network only, use the dual mode (2G/3G) instead.
  • your phone is not in Offline or Flight mode.
• Restart your phone and recheck.
• Restart your phone to factory settings as described in your phone's user guide. Recheck.
• If you continuously experience low signal strength in a certain area, it may be that network coverage is insufficient there. Your network operator can provide you with more information on network coverage.
• If you believe that the problem may be with your Nokia phone instead of the network, contact your local Nokia Care point for inspection.

1. Switch Battery saver mode off, or connect a charger to your phone.
2. Check the signal strength on the phone screen. To increase the signal strength, try moving your phone slightly, or move towards a window if you are inside a building.
3. Make sure that the internet sharing security type (if not selectable, WPA2 is used) and password settings match between your phone and the connecting device.
4. If possible, try to create a connection with some other device.
5. Connect again, as internet sharing switches off after 5 minutes of inactivity.

1.  Check the signal strength on the phone screen, and move to an area with better reception.
2. Check if the issue occurs while the loudspeaker is on or with the wired headset.