Identifying the CR issues that are most relevant to our business enables us to prioritize our activities to manage them effectively. We identify these issues by:

• Assessing potential opportunities and risks for our business. See managing risk for more information.
• Engaging with stakeholders to identify the issues that are most important to them. See stakeholder engagement for more information.
• Tracking public debate and media interest in CR issues

These were the key issues in 2007:

Accessibility:

Improving access to communications presents a huge opportunity for our business to bring benefits to society.

See accessibility and universal access for more information.

Environment:

We manage environmental issues based on a life-cycle approach, covering the whole product life span from cradle to cradle. This means aiming to minimize the impact of our products and operations on the environment by taking environmental considerations into account in everything we do. Management of environmental issues is fully integrated in our business operations – this is everyone’s responsibility at Nokia. The main focus areas in our environmental work are materials and substance management, energy efficiency, and take-back and recycling of used devices.

See environment for more information.

Supply chain:

CR issues in the electronics supply chain were highlighted by several NGOs in 2006 and 2007. We are engaging with stakeholders and working with the industry, as well as continuing our supplier assessment and development programs based on the Nokia Supplier Requirements.

See supply chain for more information.

Human rights:

For Nokia, promoting human rights helps realize new opportunities and effectively manage risk, as well as meet essential global standards. Nokia's responsibilities as an employer with respect to human rights are based on the UDHR, ILO, and UN Global Compact principles.

The typical human rights challenges for Nokia include workplace safety and labor practices in our own operations and those of our suppliers. Over the years stakeholders have placed increasing pressure on businesses to actively influence issues involving human rights that exist within the workplace. Although human rights are the primary responsibility of governments, companies as societal participants must operate in alignment with the Universal Declaration of Human Rights (UDHR) and are expected to promote and encourage the enjoyment of Human Rights accordingly. Additionally these issues are covered by the Nokia Code of Conduct, which commits us to uphold the principles of the Universal Declaration of Human Rights, the International Labor Organization and the Global Compact.

In 2007, we conducted a current state analysis on human rights issues and explored the potential impacts of human rights in our business. Nokia has established internal policies to provide more concrete guidance for employees who deal directly with issues and questions relating to human rights. We continue to follow the ongoing debate over business and human rights, driven by the work of John Ruggie, Special Representative of the UN Secretary General on Business and Human Rights. Nokia anticipates that the issue will be further clarified as the international standard regarding social responsibility (ISO 26000) develops as we are actively working towards.