Our stakeholders are the people who affect or are affected by our business. Here we describe how we engage with each group and our key engagement activities this year. The results of this engagement and our response to stakeholder feedback are included in the relevant sections of the report.

• Investors
• Customers
• Governments and regulators
• Non-governmental organizations
• Industry organizations
• Universities
• Employees: High levels of employee engagement are vital to retain the best employees and boost performance. We regularly engage with employees through a variety of channels: performance evaluations, team meetings, and our annual Listening to You employee survey. In 2007, we encouraged our employees to get involved in developing a revised set of values for the company that would reflect what is most important to them. See employees for more information.
• Suppliers: We engage with individual suppliers through our supply base management practices. See supply chain for more information.