The key issues for both trade customers and consumers are product quality and satisfaction with our products and customer service. We survey our trade customers twice a year to gauge satisfaction levels. We engage with consumers through our Nokia Care support service both online and via call centers.

See customers for more information.

We increasingly engage with customers on other issues related to sustainability. Network operators – our biggest customers – expect us to meet high standards of corporate responsibility in our own operations and, increasingly, in our supply chain. We engage with individual network operators on our management of sustainability issues as part of their assessments of their own supply chain.

Consumer interest in sustainability issues is also growing. We encourage consumers to consider the environment by unplugging chargers once handsets are fully charged and returning handsets they no longer use for recycling.

See environment for more information.

We recognize that some consumers are concerned about potential health issues related to mobile phones and base stations. Both Nokia and NSN provide information on the latest research and links to independent sources online.

See mobile communications and health for more information on handsets and health.

See the Nokia Siemens Networks website for more information on base stations and health.