Identifying the CR issues that are most relevant to our business enables us to prioritize our activities to manage them effectively. We identify these issues by:

• Assessing potential opportunities and risks for our business. See managing risk for more information.
• Engaging with stakeholders to identify the issues that are most important to them. See stakeholder engagement for more information.
• Tracking public debate and media interest in CR issues

Accessibility
Improving access to communications presents a huge opportunity for our business to bring benefits to society. We have been developing accessibility features and applications for over ten years aimed at people with limitations in hearing, speech, vision, mobility and cognition.

See accessibility within the customers section for more information.

Environment
We manage environmental issues based on a life-cycle approach, covering the whole product life span from cradle to cradle. This means aiming to minimize the impact of our products and operations on the environment by taking environmental considerations into account in everything we do.

Management of environmental issues is fully integrated in our business operations – this is everyone’s responsibility at Nokia. The main focus areas in our environmental work are:

• Materials and substance management,
• Energy efficiency both in our operations and in our products,
• Take-back and recycling of used devices
• Developing mobile services to promote more sustainable lifestyles

See our 2008 environmental report for more information.

Supply chain
Effective management of our supply chain is one of the key competitive advantages of Nokia. Environmental and social issues are part of the way we interact with our suppliers and are systematically monitored. We require all suppliers to set their own ethical and environmental targets through the Nokia Supplier Requirements, and expect that also from their suppliers.

Various corporate responsibility issues in the electronics industry supply chain have also been highlighted by several NGOs. We are engaging with stakeholders and working with the industry, as well as continuing our supplier assessment and development programs based on the Nokia Supplier Requirements.

See supply chain for more information.

Human rights
For Nokia, promoting human rights helps realize new opportunities and effectively manage risks, as well as meet essential global standards. Nokia's responsibilities as an employer with respect to human rights are based on the UN Declaration on Human Rights, ILO standards, and UN Global Compact principles.

The typical human rights challenges for Nokia include workplace safety and labor practices in our own operations and those of our suppliers. Over the years stakeholders have placed increasing pressure on businesses to actively influence issues involving human rights that exist within the workplace. Although states have the primary duty to protect against human rights violations, companies and other organizations are expected to respect and promote human rights in their every day operations.

In 2008, we continued identifying human rights issues and explored their potential impacts in our business. We have started a systematic process to monitor human rights issues surrounding our operations worldwide. Nokia has internal policies to provide more concrete guidance for employees who deal directly with issues and questions relating to human rights.

We continue to follow the ongoing debate on business and human rights, driven by the work of John Ruggie, Special Representative of the UN Secretary General on Business and Human Rights. Nokia anticipates that the issue of human rights and businesses will be further clarified as the international standard on social responsibility (ISO 26000) develops, something that we are actively working towards.

If you believe there is an important issue we should be tackling, we would like to hear from you. Get in touch at Have your say