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Strengthening our health and safety performance

Crossing overhead

In our networks businesses, employees, contractors, and subcontractors face inherent risks when installing and maintaining equipment and constructing base stations on behalf of our customers.

We focus on ensuring that all our employees, contractors, and subcontractors are aware of the risks related to their jobs and receive the necessary training and equipment to work safely—whether in the office or on site. We address job-related health and safety risks through training, analysis, assessments and consequence management. We have put in place a wide range of programs to improve our health and safety performance and encourage reporting of near misses and dangerous incidents by employees, contractors, and subcontractors.

Addressing key risks through training, analysis, assessments, and consequence management

Health and safety is embedded within our Code of Conduct and is therefore included in our Ethical Business Training. In this training we emphasize the importance of identifying and avoiding risks, and reporting incidents. In addition, we run campaigns that focus on the key safety risks for our employees, contractors, and subcontractors, and encourage open reporting of incidents and near misses by contractors, subcontractors, and employees.

In 2016, we continued to emphasize our non-negotiable rules called the Nokia Life Saving Rules, which include six simple safety rules related to our top risk areas: driving, working at height, contractor management, and electrical activities. Everyone working for Nokia, including our subcontractors and suppliers, must follow these rules as an absolute minimum.

Health and safety performance, as well as the compliance of our contractors and subcontractors, are critical factors in our overall performance. To ensure that our contractors understand how seriously we take these requirements, we have a formal consequence-management process that follows all fatal, critical, and high-potential incident investigations. Where a contractor does not fulfil our expectations, we instigate a tiered form of consequence that ranges from a warning to termination of contract.

We analyze the root causes of incidents and high potential near misses putting in place both corrective and preventive measures to prevent the occurrence of similar incidents. In 2016, we conducted project readiness reviews to more closely review high-risk projects in each market. We conducted 254 reviews across all markets, a significant increase compared to 87 in 2015. The assessments are conducted with a team of key health and safety stakeholders and project team members, assessing project readiness using a formalized process and assessment tool. Projects are scored and tracked to identify improvements as needed.

All-inclusive organizational engagement

In 2016, we continued the senior leader tours to maintain engagement. We also closely monitor our H&S performance:

  • Management reviews once a year
  • Consequence management committee once a quarter
  • Fatality prevention meeting and updates once a quarter
  • Senior Leader reviews and leadership team face to face meeting twice a year
  • Internal audits
  • External verification to OHSAS 18001

Our health and safety management system serves as a basis for our overall program and is an integral part of how we manage health and safety. The majority of locations are certified to the internationally recognized OHSAS 18001 standard. In 2016, there were in excess of 20 external audits across the business, covering both former Nokia Networks’ and former Alcatel-Lucent locations and activities. Recertification by Bureau Veritas, the Nokia selected globally accredited certification body was achieved, and during 2017 the management systems of the former companies will be integrated into one, and a single management system certificate sought.

Our health and safety performance in 2016

At Nokia Networks, employees, contractors, and subcontractors face inherent risks when installing and maintaining equipment and constructing base stations on behalf of our customers. In 2016, for the 4th year in a row there were no employee fatalities or critical injuries. We reviewed 67 incidents, issued 26 warnings, and terminated relationships with 4 contractors.

In 2016, we deeply regret 7 fatalities involving contractors or subcontractors carrying out work on behalf of Nokia. All of these fatalities were related to road accidents that occurred on public roads. We will continue to work with our partners, customers, and suppliers to ensure the safety of all individuals engaged in risk-related activities, as Nokia has a zero tolerance approach for non-compliance with safety rules. Health and safety excellence is a fundamental requirement for us.