Microsoft Mobile Messaging

Effective after completion of the sale of Nokia's Devices & Services Business to Microsoft

Your privacy in Microsoft Mobile Messaging email and chat

Microsoft Mobile’s privacy policy explains how we process your personal data when you use our products and services. In addition the following information applies to Microsoft Mobile Messaging for consumer email and instant messaging ("Service").

The messages you access through the Service are provided and hosted by your selected service provider who typically has a privacy policy of its own. We recommend you familiarise yourself with your service provider’s privacy policy. Microsoft Mobile is not responsible for the privacy or any other practices of such service providers.

Please note that your operator's terms may also apply to your use of the Service.

What information do we collect?

Registration and contact details

When you register to the Service, your contact details such as email address along with your user name and password and, in certain versions, your mobile phone number are collected.

Technical information

When you use the Service, certain technical information such as the type and serial number of your mobile device, internet protocol address, your mobile network and country codes, time zone, technical details of your client as well as your transactions with Microsoft Mobile will be automatically collected by Microsoft Mobile. We also record your transactions with us, for example your registration to the Service.

How we use the information we have collected?

We use your information to provide you with the Service, to develop our products and services, as well as to communicate with you. We may also use your information for marketing and to make recommendations.

Your email address and user credentials are needed to enable the service to retrieve your messages from your selected service provider’s servers and to authenticate your user account. Your password is not used for any other purpose. Some services inform you about new messages via text message.

Technical information, e.g. your mobile device type, country and mobile subscription is used to determine which services are available for you. We may also use your information to manage the license.

Your messages will be transmitted through Microsoft Mobile’s servers to your email or instant messaging service provider’s servers and back to you. Microsoft Mobile will not process your messages and related traffic data for any purpose other than what is necessary to deliver and manage your messages, billing, to prevent fraud, to maintain the information security of the Service or to manage our servers and the Service.

What are our information sharing practices?

As explained in more detail in our privacy policy, we may share your information:

  • with your consent;

  • with Microsoft Mobile companies and authorised third parties, who process personal data on our behalf; or

  • where there is a legal requirement to do so.

Other important information

For more information about our privacy practices, check our privacy policy. For information concerning the Service, check our support pages.

You may contact us through our customer care or through following contact details:

Microsoft Mobile Oy
c/o Privacy
Keilalahdentie 4
02150 Espoo 
Finland