The FAQs on this page answer key questions about our privacy policy, the data we collect, and your rights with regard to personal information and privacy.
What is the purpose of Nokia’s privacy policy?
Nokia is committed to protecting your privacy, and by law we must comply with data protection and privacy laws. Our privacy policy explains how we view and handle the personal data that you share with us when you use your Nokia device or visit the Nokia website.
How does the data that I share with you relate to the privacy policy?
By giving personal data to Nokia and using the Nokia website, you agree to the processing of your personal data as it is explained in our privacy policy. If you don’t agree with our privacy policy, please don’t use this website or provide us with personal data.
How does your privacy policy apply to third party services?
Third party services that are installed on your device (such as apps) may allow access to information that is available on your Nokia device. Also, our products or services may contain links to other companies’ websites and services that have privacy policies of their own. For this reason, we recommend that you read the privacy policies of third party services, as Nokia is not responsible for the privacy practices or contents of any third party services.
When does Nokia collect my personal data?
We collect your personal data when you make a purchase, use or register our products and services, also when you take part in a campaign or interact with us.
What type of data does Nokia collect?
When you use our online products and services, we automatically collect browser information about links and content. When you use our products and services over telecommunications networks, we collect information passed to us by your mobile network provider. In relation to the use of our products and services, and any purchases you make with us, we may ask you to provide us with your name, email address, street address, device information, age, sex, postal code – also transactional details such as bank account number, credit card details, billing address, credit checks and other financial information. If you use our location based services and features, we may exchange your location data, wireless network identifiers and your unique device or network service provider identifiers with a location server – but Nokia processes this information anonymously.
For more details about how we use your data, and what data we collect, please refer to our privacy policy in full.
Why do you collect and process my personal data?
We gather and use your data for a few purposes. Primarily, it is to provide the high quality products and services that you expect from Nokia, also to collect feedback and develop improved products and services for you. We may also use your personal data to communicate with you, for example to send you critical alerts, product notices and customer care contacts. Finally, we may use your personal data to personalise the product we offer, and to provide you with more relevant services. For example, we might use your data to recommend things to you, or to bring you customised content and advertising.
What data is collected when I first use my Nokia device?
Depending on your device, a Nokia Account may be created for you, or you might need to sign in with your existing Nokia Account when you first use your device. During the activation process your user name, email address, mobile number, unique mobile device identifier and subscriber identity information will be sent to Nokia, and then we may associate this information with your Nokia Account. This information may be used to activate your warranty and certain software licenses and to send you personalised messages, for example emails, text and other communications about Nokia’s products and services – you may unsubscribe from these messages at any time, by following the information in the message you receive.
Do you share my personal data with anyone else?
We do not sell, lease, rent or otherwise disclose your personal data to third parties unless we have your consent to do so. For instance, some of our services may allow you to share your personal data with other users of the service, or with other services and their users. Always be careful before you disclose personal data or other information that might be accessible to other users.
Also, note that our products and services may be provided using resources and servers located in various countries around the world, so your personal data may be transferred across international borders outside the country where you use our services, including countries outside the European Economic Area (EEA) that don’t have laws providing specific protection for personal data, or that have different legal rules on data protection – for example, the United States of America.
We may share your personal data with other Nokia companies or authorised third parties who process personal data for Nokia for the purposes described in our full privacy policy. For more details, please refer to our privacy policy in full.
How do we address children’s privacy?
Nokia products and services are typically intended for general audiences. Nokia does not knowingly collect children’s information without the consent of their parents or guardians.
For more information about children’s safety online, please refer to our privacy tips.
How do you make sure that the data you keep is accurate and relevant?
We take reasonable steps to keep the personal data we hold accurate, and to delete incorrect or unnecessary personal data. We encourage you to check your personal data from time to time to ensure that it is correct. Please remember that if there are any changes to your circumstance, it is your responsibility to update the personal data that we hold.
How do you look after my personal data?
Privacy and security are key considerations to how we deliver our products and services. We have assigned specific responsibilities to address privacy and security related matters. We enforce our internal policies and guidelines through an appropriate selection of activities, including proactive and reactive risk management, security engineering, training and assessments. We take appropriate steps to address online security, physical security, risk of data loss and other such risks, taking into consideration the risk represented by the processing and the nature of the data being protected. Also, we limit access to our databases containing personal data to authorised persons having a justified need to access such information.
How do you use cookies and web beacons?
Cookies are small text files that are sent to your computer by a web server. We use cookies to provide benefits to you. Session cookies remember the previous activity performed by you, for example an item you placed in a shopping cart. Persistent cookies are used to save your preferences over multiple sessions, for example personalisation of settings on our websites.
Cookies may be used to display targeted ads and recommendations, for example to stop us showing you the same ads multiple times or so we can show you ads that might be of interest to you based on your past actions on our website. Cookies are also used to determine the effectiveness of our promotions and advertising campaigns, and to improve our products and services.
Nokia may also use web beacons (sometimes called “pixel tags”) in connection with our websites. However, we do not use them to identify individual users personally. Web beacons are typically graphic images that are placed on a website to count the number of visitors, or to access certain cookies. This information is used to improve our services. Web beacons don’t typically collect any other information other than the data your browser provides. If you turn off cookies, the web beacon will no longer be able to track your specific activity. The web beacon may, however, continue to collect information about visits from your IP address.
Most browsers allow you to disable or allow the use of cookies. You may also delete the cookies on your computer if your browser so permits. If you disable cookies, you may not be able to use certain parts of our services and you may need to re-install the opt-out cookie.
For more technical detail, please refer to our privacy policy in full.
What are my rights with regard to my personal data?
You have a right to know what personal data we hold about you. You have a right to ask for any incomplete, incorrect, unnecessary or outdated personal data to be deleted or updated. You have a right to unsubscribe from marketing messages, and to request that we stop using your personal data for direct marketing or market research purposes. However, if you opt-out from marketing and other communications from Nokia, we may still send you critical alerts about our products and services, or contact you for these purposes.
How do I unsubscribe from marketing messages?
To unsubscribe from marketing messages, contact Nokia Care at Nokia Support.
How can I take more control of my data?
We encourage you to use Nokia profile management tools, for example Nokia Account. This gives you direct access to personal data you have given to Nokia, and allows you to manage it immediately and effectively.
Who controls my personal data?
The Nokia Corporation of Keilalahdentie 4, 02150 Espoo, Finland controls your personal data.
In addition, the Nokia affiliate who provides the product or service may be a controller of your personal data. You may find the identity of the controller and its contact details by reviewing the terms and conditions of the product or service, or by using contact information provided in the applicable Nokia websites.
Do you ever make changes to your privacy policy?
From time to time, we may change our privacy policy. If it’s changed in a significant way, we’ll post a notice telling you about the change at the beginning of the complete privacy policy and on the Nokia website home page for 30 days.
We may provide additional privacy information about our products and services through service descriptions and other notices. If there is a conflict of statement, the additional information will prevail over the pre-existing privacy policy. We recommend that you revue our privacy policy from time to time to learn about changes.