Nokia Care ensures you get the very best services from Nokia. You can now also visit the closest Nokia Care Centre.
At Nokia, we believe it's our responsibility to make it as easy as possible to recycle mobile devices or accessories that are no longer in use. To recycle your phone or the accessories, such as a battery or a charger, all you have to do is drop it off at any Nokia recycling point and we'll take care of the rest.
Yau Ma Tei Care Service Centre
Unit 1405, Park-in Commercial Centre, 56 Dundas Street, Mongkok, Kln.
(Yau Ma Tei MTR Exit A2)
Repair Hours: 11:00 a.m. - 8:00 p.m. (Mon to Sun)
Macau Care Service Centre
Avenida do Infante D. Henrique No. 47-53, Macau Square 8/L
Tel: +853 2833 3666
Repair Hours: 10:00 a.m. - 7:00 p.m. (Mon to Sat)
Note: There will be NO care service in Macau Care Service Centre on the following dates:
|1 January||1 day|
|Lunar New Year (the first, second and third day of the first month of the Lunar Year)||3 days|
|Cheng Ming Festival||1 day|
|1 May (Labour Day)||1 day|
|The day after the Mid Autumn Festival||1 day|
|1 October (National Day)||1 day|
|Chong Yeong Festival||1 day|
|20 December (Macau SAR Establishment Day)||1 day|
Note: Certain services may only be applicable to Nokia Care Centres in Hong Kong. Please refer to the relevant promotion material or ask our store staff for help.
Local Drop off service for a Nokia Device
How to get Local Drop off service for a Nokia Device (exclusively for HK warranty device):
Local Drop off service for Nokia Device (Exclusively for HK warranty device)
1. Contact Nokia Careline (Tel: +852 2136 6338) for registration. (Business hours: Mon- Fri 9:00 a.m. to 8:00 p.m., Sat, Sun and Public Holidays 9:00 a.m. to 5:00 p.m., Fax: +852 3128 8774)
A Reference Number will be provided by Nokia Careline after the registration is done.
2. Bring along the original copy of Proof Of Purchase* with the device and the pass to the DHL service centre #.
The device will be sent to Nokia Care Centre for checking and repairing.
DHL will send the device back after the repair is done.
*Proof Of Purchase:
Proof Of Purchace is issued by CSL (One2free, 1010, NewWorld), PCCW, 3HK, Smartone, Peoples, Broadway, Fortress, Wilson Communications or the device should have the original warranty label attached to the device or the warranty card.
# DHL Express Centre:
Address: Shop G2, G/F, Great Eagle Center, 23 Harbour Rd, Wan Chai, HK
Business hours: Mon – Fri 10:00 a.m. to 6:30 p.m.,Sat 10:00 a.m. to 4:00 p.m. Closed on Sundays and Public Holidays. For better arrangement, please arrive 1 hour before the closing time.
|The service above covers the following areas:||The service above does not cover the following areas:|
|Hong Kong Island and Kowloon peninsula||Islands District|
|New Territory and Lantau Island (limited to Chek Lap Kok, Tung Chung)||Cheung Chau|
Lantau Island (excluding Chek Lap Kok,
|GPO Box (You can pick up the device at the Nokia Care Centre or suggest to receive it by commercial address.)|
Nokia Care Centre:
Address: Unit 910-14, Park-in Commercial Centre, 56 Dundas Street, Mongkok, Kln.
Repair hours: Mon-Sun 11:00 a.m. – 8:00 p.m.
Nokia IFC Store: Closure Notice
Please note that the Nokia IFC Store has been closed since 2 August 2012. Customers, who would like to buy Nokia products or have any enquiries, please visit other Nokia stores. For service, please visit our Yau Ma Tei Care Centre.
**Nokia (H.K.) Ltd reserves the right of final judgment
***The repair service shall be based on the Terms and conditions of Nokia (H.K.) Ltd
Warranty Repair Service
Whichever Nokia original handset# is used, Hong Kong or Macau customers can get convenient and efficient repair service* locally. For details, please visit our website: http://www.nokia.com/hk-en/ or call our Customer Service Hotline 2136 6338 (Hong Kong) or 2833 3666 (Macau).
# Warranty service will be offered in Hong Kong or Macau for original handsets with the “Nokia Care Warranty Label” OR an authorized receipt issued by local network service provider / Nokia dealer. (Hong Kong: CSL (One2free, 1010), PCCW, 3HK, Smartone, China Mobile Hong Kong, Broadway, Fortress, Wilson Communications). Macau : CTM, Smartone, 3, and Fortress.
* Only valid products under warranty. Nokia Care Centre reserves the right to make final decision on repair hours.
No bilateral warranty service is offered between Hong Kong and Macau. Please contact local Nokia Care Centre for services.
Problem: You are unable to remove the SIM card.
Cause: Check if you are using the new version of the SIM card adaptor, also known as the Nano-SIM card adaptor. The size and thickness of the Nano-SIM card is different from the standard size Micro SIM card. This may damage the phone's Micro SIM card reader and as a result, a message "Failed to recognize the SIM card or SIM card adaptor block inside the phone” will be shown.
Note that Nokia products are NOT compatible with a Nano-SIM Adaptor. DO NOT use Nano-SIM Adaptors in Nokia products! The damage of the Nokia product due to the use of a Nano-SIM Adaptor will NOT be covered by warranty repair service and Nokia will reserve the right to charge the customer for phone repair service under such circumstances.