Local Drop off service for Nokia Device (Exclusively for HK warranty device)

Local Drop off service for Nokia Device

Local Drop off service for Nokia Device (Exclusively for HK warranty device)

  1. Contact Nokia Careline (Tel: +852 2136 6338) for registration. (Business hour: Mon- Fri 9:00am to 8:00pm, Sat, Sun and Public Holiday 9:00am to 5:00pm,  Fax: +852 3128 8774)

  2. A Reference No. will be provided by Careline after the registration is done.

  3. Bring along the original copy of Proof Of Purchase* with the device and pass to DHL service center #.

  4. The device will be sent to Nokia Care Center for checking and repair.

  5. DHL will send back the device after repair is done.

  • The above of service covers：Hong Kong Island and Kowloon peninsula, New Territory and Lantau Island (limited to Chek Lap Kok, Tung Chung) 

  • The above of service does not cover：Islands District、Cheung Chau、Peng Chau、Lamma Island、Lantau Island (excluded Chek Lap Kok, Tung Chung)、Discovery Bay、Sunny Bay, Disneyland、Ma Wan、Closed Area、GPO Box (It can be pickup at Nokia Care Centre  or  suggest to receive by commercial address) 

    • Nokia Care Centre Address: Unit 910-14, Park-in Commercial Centre, 56 Dundas Street, Mongkok, Kln.
    • Repair hours : 11:00am – 8:00pm (Mon-Sun)

*Proof Of Purchase issued by CSL (One2free, 1010, NewWorld), PCCW, 3HK, Smartone, Peoples, Broadway, Fortress, Wilson Communications or device should have original warranty label attached to the device or warranty card

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  • DHL Express Center:

    • Address: Shop G2, G/F, Great Eagle Center, 23 Harbour Rd, Wan Chai, HK

    • Business hour: Mon - Fri,10:00 a.m to 6:30 p.m. Sat,10:00 a.m to 4:00 p.m. Close on Sunday and Public Holiday. For better arrangement, please arrive 1 hour before close.

  • Nokia IFC Store: Closure Notice

    Please be informed that the IFC store will be closed on 2 August 2012. Customers who would like to purchase Nokia products or have any enquiries, kindly visit other Nokia stores. Service please visit our Yau Ma Tei Care center. 

**Nokia (H.K.) Ltd reserves the right of final judgment

***The repair service shall be based on the Terms and conditions of Nokia (H.K.) Ltd