It is not recommended to use the "three finger" reset (pressing volume down + camera key + menu key and pressing power button) to hard reset your Nokia Symbian^3 device. Doing this may delete some applications (Nokia Store, Nokia Maps, some preinstalled widgets) which cannot in all cases be restored.
If the device needs to be reset, try the following methods instead of the "three finger" reset:
- Press down the power button for 8 seconds.
- Restore the factory settings by selecting Menu > Settings > Phone > Phone management > Factory settings > Restore.
- Restore the factory settings and delete all data by selecting Menu > Settings > Phone > Phone management > Factory settings > Delete data and restore. (Note that all the user files on E: mass memory and C: phone memory will be deleted with this command, e.g. the photos and videos. It is therefore important to backup the user data before using this command).
The "three finger" reset should be used only as a last resort if the device cannot be booted up in any other way. If successful, the device can be used after the reset but some of the applications are missing. To restore the missing applications and settings, you can try the following:
- Reinstall phone software with Nokia Suite.
- Select Menu > SW Update (or Menu > Applications > SW Update) and install any updates that are available.
- If Nokia Store application is successfully restored, connect to Nokia Store to search and install the missing applications (check My Stuff menu for the applications you have previously installed).
- Check also for any application updates available via Nokia Suite (plug in your device to Nokia Suite PC and go to Software Updates menu in Nokia Suite).
- If any device backup is available, try restoring the data from the backup.
If the device cannot be properly restored, take it to a Nokia Care point for reflashing to get the original applications back in the device.
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