Troubleshooting for Nokia E6-00

You should uninstall the UMU MS full application from the Nokia Belle device before upgrading to Nokia Belle Refresh or Nokia Belle FP2.

If you have upgraded via Nokia Suite, the UMU MS full application will reset phone when you launch it. We recommend uninstalling the application.

The UMU MS full application has been removed from Nokia Store. The problem in the application is under the investigation of a third party. The application should not be reinstalled until issues have been fixed by the third party.

In case you have downloaded and paid the UMU MS full application from Nokia Store, contact Nokia Care to receive a refund.

Note that after updating to Nokia Belle Refresh, just like after updating from Nokia Anna to Nokia Belle, some apps may not work due to compatibility issues.

For more information on available apps, please contact your local Nokia Care support. Furthermore, you can also contact the respective App developer to enquire about the compatibility.

You can format your device by typing *#7370# in standby mode. Before the device is reset, you may need to provide the lock code. The default lock code is 12345.

IMPORTANT NOTICE!

• Formatting the device will permanently erase all user data and settings as well as add-on applications and operator specific settings.
• If you have made a backup of the device data, the data can be restored from the backup after formatting but some add-on applications can have restrictions that they are not restored from the backup.
• If you use formatting to repair faulty behaviour of the device, restoring the backed-up data files may restore the unwanted behaviour as well. In that case, a partial restore may resolve the situation.
• The contents of the SIM card and memory card (MMC) are not erased during formatting. Note, however, that in some device models (e.g. Nokia N8-00, E7-00, E6-00, C7-00 and X7-00) the internal mass memory E: will be formatted in this situation. It is therefore important that you back up all your data from the E: mass memory before resetting the device. Use Nokia Suite to back up the contents to your PC.
  

The Mobile TV (Live TV) software for Nokia Mobile TV Receiver SU-33W can be found below:

LiveTV_1.2.0.0_1111_nokia_signed.sis for Nokia S60 5.0 Touch devices

Mobile_TV_3.2_1.1.0.sis for Nokia S60 3.2 devices

With the Live TV application, you can receive digital TV broadcasts from Digital Video Broadcast - Handheld (DVB-H) transmissions. You also need to have a DVB-H receiver, such as Nokia SU-33W accessory. If you do not have access to a Live TV service, the operators in your area may not support Live TV services. Live TV services may only be available upon subscription. For the Live TV network coverage, availability and pricing of Live TV services, and instructions on accessing the services, contact your service provider. In some countries, owners of a television receiver are required to pay a television licence fee. Contact your service provider for more information.

Nokia Mobile TV Receiver SU-33W is compatible with the following devices:

• Nokia 5230
  
• Nokia 5235 Ovi Music Unlimited
  
• Nokia 5530 XpressMusic
  
• Nokia 5800 XpressMusic
  
• Nokia 6220 classic
  
• Nokia E6-00
  
• Nokia E75
  
• Nokia N73
  
• Nokia N79
  
• Nokia N85
  
• Nokia N86 8MP
  
• Nokia N97
  
• Nokia N97 mini
  
• Nokia X6
  

To check the unique Wireless Local Area Network (WLAN) Media Access Control (MAC) address that identifies your Nokia phone, enter *#62209526# in the idle mode (or with touch screen phones after opening the dialler).

You can unplug the charger when the battery indicator shows that the battery is full. For the first and consecutive charges, charging the battery can take up to 2 hours. It is not recommended to keep the charger connected longer. The first charge is not different from the other charges.

Note: When charging through a USB port, the charging might take longer than 2 hours.

You can use your Symbian^3 device (e.g. Nokia N8-00) as a modem to connect your PC or laptop to internet in the following way:

1. Install Nokia Suite in your PC or laptop.
2. Check that you have a SIM card inserted in your phone and that the phone is not in offline mode.
3. Connect your phone via USB cable or Bluetooth connection to your PC or laptop (USB connection preferred because it provides a faster and more reliable connection). When connecting via USB, check that the phone is using Nokia Ovi Suite mode (check the default mode in Menu > Settings > Connectivity > USB).
4. Accept any installation requests which you may receive in your phone.
5. In Nokia Suite, select Tools > Connect to internet.

The internet connection is now established via your phone. To disconnect, select Tools > Disconnect in Nokia Suite.

If the connection doesn't succeed, check the connection settings in Nokia Suite menu Tools > Options > Connect to internet. Select your network operator from the list or, if not found, use the manual settings and define the access point name to be used in your operator network. You can also define the user name and password if these are required by your operator.

Corning® Gorilla® Glass is known for better durability, which is preventing the scratches from further propagating in comparison to a normal glass.

While stronger than normal, is still made of glass, and improper use can result in scratches and breakages. If the screen is still not looking normal, please see the repair options at your local Nokia support pages. Please note that liquid and physical damage are not covered by the warranty.

Nokia products with Corning® Gorilla® Glass are listed here .

The screen gets turned off during a phone call when the proximity sensor is covered. This is done to avoid accidental touch screen actions when keeping the phone close to the ear during the phone call. The proximity sensor is located in the top part on the display side of the device (e.g. Nokia N8-00, C6-01, C7-00, E7-00, Nokia Lumia phones).

If the screen gets turned off immediately when dialing a number or receiving a call, check that you are not covering the proximity sensor e.g. with your finger. Check also that there's no protective foil tape on the screen which would cause the proximity sensor to react too easily and turn off the screen when still in the process of setting up the phone call. If using 3rd party screen protectors, the protector may not be of the right size and will cover the proximity sensor, causing blank screen issues during the calls.