Check the warranty status of your phone.
Go to a Nokia Care Point for face-to-face support
Enter *#0000# on your phone’s keypad. The display shows your phone’s model and product code.
On older phones, these numbers are printed on a white label in the battery compartment, underneath the battery.
Currently the Afaria client is not compatible with Symbian Anna (or Nokia Belle). If the device is already upgraded to Symbian Anna then you should deliver it to Nokia Care center for a downgrade.