Troubleshooting for Nokia E7-00

 If you cannot find or connect to another device using Bluetooth, check the following:

• Both devices have the Bluetooth turned on.
• The other device is not in Hidden mode, check this in Bluetooth application My phone's visibility.
• The distance between the two devices is not over 10 meters (33 feet) or there are no walls or other obstructions between the devices.
• You can try to turn off the Bluetooth in both devices and reconnect.
• Restart your device and retry.
• Make sure your device is running the latest software. For downloads and assistance, go to your local Nokia website's support page.
• Note: If the device you try to connect is made by other manufacturer, make sure it is compatible with your device in terms of Bluetooth standard. You may need to contact the manufacturer of that device for more assistance. To find out the Bluetooth version of your device, go to your local Nokia website, select the support page of your device and see the product technical specification.   

If the problem persists after the above actions, contact your local Nokia Care Point.

If you cannot connect the headset to the compatible phone, proceed as follows:

• Make sure that the Bluetooth feature is activated on the compatible phone.
• Make sure that the headset is switched on and paired with the compatible phone.
• Make sure that you have disconnected the previous Bluetooth connection from the phone.
• Check that the headset is within 30 feet (10 meters) of the phone and that there are no obstructions, such as walls, or other electronic devices between the headset and the phone.
• The pairing information list of the headset may be full. The headset can store the information of up to 8 phones at a time. If the list becomes full, reset the headset to the original settings (for detailed information on how to reset your headset, see the User Guide of the headset).
• If the headset does not automatically reconnect to the default or last user phone, press and hold the Answer/End key.

You need to have the Nokia Suite application installed on your PC.

To download and install Nokia Suite, visit your local Nokia website www.nokia.com/nokiasuite.

Once you have Nokia Suite installed on your computer, please do the following:

1. Start Nokia Suite.
2. Connect your phone to computer via USB cable or select Tools > Add new phone > Use bluetooth instead
3. Follow the on-screen instructions.

For more detailed information please watch the tutorial video from Nokia Care.

From 2013, the new Nokia Asha/S40 phones do not support Nokia Suite or PC suite. Instead, they use the Nokia Connectivity Cable Driver.

Many features in your Nokia Lumia phone increase the demand on battery power and reduce the battery life time. For example if the signal strength of the mobile network varies much in your area, your phone must scan for the available network repeatedly. This increases the demand on battery power.

You can set your phone to automatically save power when the battery charge level is low. To check the battery status, and switch battery saver mode on, go to Settings > battery saver. Windows Phone 8: To choose when you want battery saver mode to be activated, switch Battery saver toggle to On and tap advanced.
Note: When Battery Saver is on, your phone will no longer: automatically receive email and calendar updates, update some Live Tiles and allow apps to run in the background.

If you are listening to music or otherwise using your phone, but do not want to make or receive calls, switch airplane (flight) mode on under the Settings menu.

To save battery power, note the following: 

Background apps

1. Set your phone to check for new mail less frequently or even by request only. On the start screen, open up the email account you want to modify, and tap the three dots (...) in the right bottom corner of the inbox screen, and then tap Settings > sync settings and change the setting for Download new content.
2. Some apps may run in the background unnecessarily. On the start screen, swipe left, tap Settings, swipe to applications and tap background tasks. Tap the app you want to block, and tap block. Especially Lumia 520, 620, 720, 810, 820, 822 and 920 users; please check that Nokia Drive+ Beta app is blocked (set to Off) in background tasks.
3. Close the apps you are not using, to do that, press Back key. For example, when you are finished taking a picture, press the Back key to exit the camera viewfinder. 
   

The screen

1. Set the screen switch off after a short time, go to Settings > lock screen (Lock+wallpaper) and change the setting for Screen times out after.
2. Lower the screen brightness, go to Settings > brightness > Level. Switch the Automatically adjust to Off and select the level. 
   

Use network connections selectively

1. Switch Bluetooth off when you do not need it, go to Settings > Bluetooth, and then slide the Status (Searching and discoverable) toggle to Off.
2. Use a Wi-Fi connection to connect to the internet, rather than a mobile data (E, G, 3G, H+, 4G) connection.
3. Stop your phone scanning for available Wi-Fi networks if those are not available, go to Settings > WiFi (Windows Phone 8: Advanced), and uncheck the box next to Notify me when new networks are found.
4. Switch off location services if not needed – so the phone will not look up your location frequently in the background (Settings > Location services > Off).
5. Use NFC on only when needed. To switch the tap+send feature off, go to Settings > tap+send, and switch NFC sharing toggle to Off.
6. Switch off Connect with Xbox LIVE when you not need it, go to Settings, swipe to applications and tap games.
7. Windows Phone 8: Stop your phone connecting to Xbox Music cloud collection go to Settings > Applications > Music+Videos, and switch all relevant settings off. 
   

Anything else I need to know?

• Always charge the battery fully. Check Settings > battery saver > battery information. Note that older chargers may not fully charge the battery.
• Mute unnecessary sounds and functions, such as key press sounds and vibra. To do that, go to Settings > ringtones+sounds.
• Use wired headphones, rather than the loudspeaker.
• Make sure that your phone is running the latest software to get battery related improvements. Please check also that your phone apps are up-to-date. 

The instructions to save power on your Lumia phone presented on this video (English) from Nokia Care.

If the battery drains faster even there is no active feature or applications, try to switch off the power and then switch back on. The battery may also be worn out and needs to be replacing with a new one.

1. Switch Bluetooth off when you do not need it.
2. If you have switched Mobile data connection to Always on in connection settings and there is no mobile data coverage, your phone periodically tries to establish a mobile data connection: Select Mobile data connection > When needed.
3. If the signal strength of the cellular network varies in your area, your phone must scan for the available network repeatedly, which increases demand on battery power.  If Network mode is set to dual mode in network settings, your phone searches for the 3G network: Select Settings > Phone > Network mode > GSM.
4. Change the time-out period after which the backlight is switched off in screen settings, and adjusting the light sensor that adjusts the screen brightness.
5. Switch off the vibrate function.
6. Do not use animated pictures or videos for your phone background.
7. Switch off your phone whenever you do not plan to answer any calls, for example, while you are sleeping.
8. Make sure your phone is running the latest software. See more information on updating your phone software.

If the battery keeps draining fast, the battery may be wearing out and require replacing. 

In case you use a device with integrated GPS receiver, please have a look into the manual of your device on the location of the GPS receiver. When using the GPS receiver, hold it upright in your hand at an angle of approximately 45 degrees, with a clear view of the sky. Make sure that your hand does not cover the GPS receiver. The time it takes to establish a GPS connection may vary between a few seconds and several minutes. Establishing a GPS connection in the car may take longer.

We recommend that you make use of Assisted GPS (A-GPS) to speed up the connection time for your GPS. A-GPS uses your mobile internet connection to connect to a Nokia server that tells your device which GPS satellites it will be able to connect to, substantially reducing the time taken to get a GPS fix.

If no satellite signal is found, consider the following:

• Check that your hand does not cover the GPS receiver.
• If you are indoors, go outdoors to receive a better signal.
• If you are outdoors, move to a more open space.
• If the weather conditions are bad or you are behind UV protected or heated windscreen, the signal strength may also be affected.

Note: The GPS operations take their power from the battery. Using an internal GPS receiver or a Bluetooth connection to an external GPS receiver may drain the battery faster.

Use the following guidelines to increase your battery life time:

• Turn Bluetooth off when you do not need it.
• Specify that your Nokia phone does not scan, or scans less often, for available Wireless LAN (WLAN) networks in the backround when you do not need WLAN connections (to turn off scanning, disable Show WLAN availability in Wireless LAN settings). 
• If you have set Packet data connection to When available in connection settings, and there is no packet data coverage (GPRS), your Nokia phone periodically tries to establish a packet data connection. To prolong the operating time of your Nokia phone, select Packet data connection > When needed.
• The Maps application downloads new map information when you scroll to new areas on the map, which increases the demand on battery power. Prevent the automatic download of new maps.
• If the signal strength of the cellular network varies much in your area, your Nokia phone must scan for the available network repeatedly. This increases the demand on battery power.  If the Network mode is set to dual mode in the network settings, the Nokia phone searches for the UMTS network. To use only the GSM network, select Network mode > GSM. 
• The backlight of the display increases the demand on battery power. In the display settings, you can change the time-out after which the backlight is switched off, and adjust the light sensor that observes lighting conditions and adjusts the display brightness.
• Leaving applications running in the background increases the demand on battery power. Close the applications you are not using.
• Turn off vibrate function of your Nokia phone, using just the ring tone.
• Avoid using moving or animated pictures or videos for your Nokia phone's background.
• Turn off your Nokia phone whenever you do not plan to answer any calls, for example while you are sleeping.

• Make sure your phone is running the latest software. For downloads and assistance, go to your local Nokia website's support page.

If the battery loses the power fast even though there is no features consuming the power, the battery may be wearing out and you need to replace it with a new one.