Troubleshooting for Nokia Lumia 920

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Your Windows Phone 8 doesn't work or respond as expected - Microsoft Knowledge Base

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Summary Your Windows Phone 8 stops working correctly or is unresponsive. For example: • When you start your phone it gets stuck and doesn't turn on all the way. • When you tap, flick, or pan your phone's screen there’s no response. • Some of your apps or games don’t work as expected. For Windows 7 phones, see KB (http://support.microsoft.com/kb/2606900/ ) Your Windows Phone 8 doesn't work or respond as expected. Things to Try Try the following solutions to resolve the problem. They are presented in order from easiest to most difficult. Restart your phone • Turning your phone off and then back on may resolve the issue. To restart your phone, press and hold the Power button until you see Slide down to power off , then flick down. After it’s off, press the Power button to turn on your phone again. • If this restart sequence doesn’t work for your phone, try one of the following options: • Press and hold the Power button for 10 seconds. After it’s off, press the Power button to turn on your phone again. • If your phone has a replaceable battery, remove and reinsert the battery located under your phone’s back panel. Press the Power button to turn on your phone again. Press and hold the volume down button and the power key If your phone is unresponsive, it might display a big exclamation mark, a combination of a gear and lightning bolt, or it gets stuck showing your OEM's logo: If your screen displays any of these images, try this: Press and hold both the volume down button and the power key for 10 seconds. This should get your phone to restart properly again. Update your phone Software updates add new features that improve the performance and stability of your phone and may get it working again. If restarting your phone didn't resolve your problem, try updating to the latest version of Windows Phone 8. To update your phone, follow these steps: 1. Swipe left to the App list, tap Settings , then tap Phone update . 2. Tap Check for updates . Note You may have to make some room on your phone for the update. If necessary, you may have to delete apps, music, videos, or other media first. How to install the update 1. Tap Download when prompted. 2. Do one of the following: • Tap Install , tap Show details, and then tap Install again. Your phone will restart, and then install the update. • Tap Postpone if you want to install the update later. To restart the update, go to Settings and then tap Phone . Note It typically takes 5-10 minutes to install an update, but may take longer. 3. After your phone restarts, wait for it to migrate your settings, and then tap Done to finish the update. Reset and restore your phone Resetting your phone will return it to the same state it was in the first time you turned it on. All your personal content--including text messages and apps you've downloaded--will be erased, and the phone will be reset to its factory settings. Here are two sets of steps to follow, depending on whether you can access your phone's Settings screen or not. If you can access your phone's Settings screen: Sync your data before the reset and restore. If you decide to reset your phone, you can back up apps, text messages, photos, and more to your Microsoft account in the cloud beforehand. For more information about backing up your phone, see (http://www.windowsphone.com/en-us/how-to/wp8/basics/back-up-my-stuff) . To back up your phone's information to the cloud: 1. Swipe left to the , tap Settings , and then tap Backup. 2. Tap App list + settings, and then tap Back up now . To reset your phone: 1. Tap About , and then tap Reset your phone . 2. You'll receive two warnings. If you're absolutely sure you want to restore your phone to its factory settings, tap Yes , and then tap Yes again. (It might take a while for the process to complete.) If you can't access your phone's Settings page: 1. Turn off your phone. 2. Turn on your phone again by pressing the volume down button until you see the exclamation mark . 3. Then, reset the phone by pressing the following four buttons in this order: Volume up, Volume down, Power, Volume down. 4. Your phone should now reset and restart itself. (It might take a while for the process to complete.) To restore your phone Once your phone is reset, you will be asked to set up your phone again (as if you had just purchased it). In the "Let's get started" process, enter the Microsoft account you originally entered. This will let you select a previous restore point. (If you receive a list of restore points, select the most recent point.) 1. When you first set up your phone, sign in using the same Microsoft account you used when you created your backup. 2. When prompted to restore your phone, tap the backup you want to use, tap Next , and then tap Next again. 3. Wait for the backup to download, and then tap Next . 4. Do one of the following: a. Enter passwords for your restored accounts, and then tap Next . b. Tap Skip if you want to enter your passwords later. 5. Tap Done . Assistance      Get help from the knowledgeable Windows Phone Community.      View other helpful articles and contact information. Applies to • Windows Phone 8 for Consumers Source:  Source URL :
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Setting up your Windows Phone with Find My Phone - Microsoft Knowledge Base

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On This Page Symptoms This article describes how to set up your Windows Phone with Find My Phone and the service requirements necessary to do so. More information Service and device requirements Your phone must be SMS enabled By default, the Find My Phone service uses SMS to communicate with your phone. If your phone plan doesn't have SMS, you have to enable this feature through your . Or, the Find My Phone service can use push notifications to communicate with your phone, but you'll have to enable some additional options. To enable Find My Phone options on your Windows Phone, do the following: 1. On Start , flick left to the App list, tap Settings , and then tap Find My Phone . 2. Tap the check box next to Save my location periodically for better mapping . 3. Tap the check box next to Connect to these features faster (may use more battery) . 4. Try the Find My Phone functions again. Your phone must have a cellular data connection, and the airplane mode has to be disabled Your phone has to be within range of a cellular data connection and have the data connection option enabled in Settings. To enable the cellular data connection on your Windows Phone, do the following: 1. On Start , flick left to the App list, tap Settings , and then tap Cellular . 2. Tap the toggle switch icon to turn the data connection On . If airplane mode is enabled on Windows Phone, the Find My Phone service can't communicate with your phone. To disable airplane mode on your Windows Phone, do the following: 1. On Start , flick left to the App list, tap Settings , and then tap Airplane mode . 2. Tap the toggle switch icon to turn the status Off . Your phone must be turned on and the battery has to be charged Your Windows Phone must be charged and turned on for Find My Phone to work. Note If you have the Save my location periodically for better mapping enabled, your phone's location is saved every few hours, which makes the Find My Phone service able to show the last known location on a map. Find My Phone cannot be enabled If you have met all requirements and are still having trouble enabling the Find My Phone feature, try deleting your device's Find My Phone registration manually and then re-register it: Warning If the phone registration is deleted manually, the only way to get re-registered is by visiting the Find My Phone settings on the phone. If your phone is lost or you don't have access to it, you won't be able to do the following steps. 1. On Start , flick left to the App list, tap Settings , and then tap Email+accounts . 2. Tap and hold Windows Live or Microsoft account , and then tap Sync from the drop-down box. 3. If you continue to have problems, try removing and re-adding your phone with the Find My Phone service. Before you do this, it's important to know that you won't be able to recover your previous device registration after you remove a phone. Here's how to remove and re-add a phone: Go to and sign in using your Microsoft account (formerly known as Windows Live ID), then follow these steps: a. From the Devices webpage, locate the name of your phone and its model. b. Click Manage , located below your phone's name. c. Click Change Windows Phone Settings , and then click Remove from Windows Live/Microsoft account . d. Click Remove . On the phone, flick left to the App list, tap Settings , and then tap Find My Phone . You will receive steps to register your phone again. Note If you don't immediately receive these steps, try again after about two hours. 4. If you continue to have problems, try resetting your phone. Important When you reset your phone, you erase all personal data and restore your phone to the state it was in when you purchased it. In other words, you are wiping your phone clean. The personal content that gets erased after a reset includes: Purchased and downloaded apps, ringtones, saved games, contact groups, any pictures, music, or videos, and text messages, which can’t be restored after they’re deleted. Items that can be restored to the phone include: Media content that you previously synced with the Zune software, purchased apps, and saved games. To reset your Windows Phone, and then restore media content, follow the steps in the following Microsoft Knowledge Base article: (http://support.microsoft.com/kb/2606900#reset) Your Windows Phone doesn't work or respond as expected Assistance      Get help from the knowledgeable Windows Phone Community.      View other helpful articles and contact information. Applies to • Windows Phone 7 Consumer • Windows Phone 8 for Consumers Source:  Source URL :
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What can I do if my Nokia Lumia phone cannot connect to my PC? - Nokia FAQ

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This FAQ applies to Nokia Lumia phones with Windows Phone 8, and a computer running on Windows 7, Vista or Windows 8. If you have Windows XP use the search field on this page to find this related FAQ: What should I do if my Nokia Lumia phone is not recognized by a computer running Windows XP?

Preparations:

Start by disconnecting your phone and other USB devices connected to your PC. Exit the PC software, such as Nokia Suite, Zune and Windows Media Player, which can establish a USB connection at the background. Use Ctrl+Alt+Del to see and manage processes that are running on your PC.

Check that you have latest updates installed on your PC

Here are two options to follow (ensure that Administrative rights are available):

Option 1

  1. Update your computer (with the phone connected) by going to www.update.microsoft.com (IE opens Windows Update automatically).
  2. If an update WinUsb Device is found select it and click Install.

Option 2

  1. Go to Microsoft Update download catalog page (link works only in IE) http://catalog.update.microsoft.com/v7/site/home.aspx.
  2. Search for 'Windows Phone WinUSB'.
  3. Add the driver to the download basket and press view basket to proceed checkout.
  4. Download the file to your computer.
  5. Extract downloaded .cab file with eg. Winzip.
  6. In Device manager click 'Update Driver software', 'Browse my computer for driver software', search for the directory you extracted the files and click Next.
  7. The "RM-xxx|Nokia Lumia xxx" will be replaced by "Windows Phone WinUSB"

Check your USB connection

Make sure that you are using the USB cable which was included with your phone. You may also try another port on the computer, but do not use a USB hub or the ports located on the front of your computer. Most versions of Windows (excluding Windows RT) allow you to connect to your Lumia with Windows Phone 8 by using Windows Explorer, which you can use to validate that you have an active connection.

Check and update your device driver

  1. Click Start, right-click Computer, and then click Properties.
  2. Click Device Manager, located in the left column.
  3. A window will appear with the name of your computer and a list of devices. If you do not see the devices, click the name of your computer.
  4. Connect your phone and swipe up on the home screen, and make sure it is unlocked. The name of your Nokia Lumia should be listed under Portable Devices.
    - If there is no entry in the Device Manager for your phone, your computer is not recognizing that the phone is connected to it. Start your phone without the micro-SD card (if your phone has micro-SD slot), once bootup has finished connect the USB cable, and try again. Also, you may try connection with another phone.
    - If the device status indicates that there is a problem, note the error codes indicated and continue to troubleshoot this issue by using the step 5.
  5. Right-click the name of your phone and then click Update Driver Software. Select Search automatically for updated driver software, Windows does find a driver and installs it as WinUsb Device. After the driver installation is complete, close the open windows until you exit the Device Manager. If you are prompted to restart your computer, do so.

Confirm that your PC is able to communicate with Windows Update service through firewall(s).

  1. On your PC, go into the Control Panel.
  2. Open the Windows Firewall, turn the Firewall Off.
  3. Connect your phone and then turn the Firewall back On.


You can also use the Windows Phone app, which is a free app for PC and Apple Mac. With the app, you can sync media content between your computer and your phone. This includes the music, pictures, videos, movies, ringtones, and podcasts on your computer that you want to copy to your phone. Windows 8 installs the app automatically. With Windows 7, you can download it from www.windowsphone.com. If you have a Mac, to download and install the Windows Phone app, go to the Mac App Store.

 


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How can I prolong my battery life on my Nokia Lumia? - Nokia FAQ

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Many features in your Nokia Lumia phone increase the demand on battery power and reduce the battery life time. For example if the signal strength of the mobile network varies much in your area, your phone must scan for the available network repeatedly. This increases the demand on battery power.

You can set your phone to automatically save power when the battery charge level is low. To check the battery status, and switch battery saver mode on, go to Settings > battery saver. Windows Phone 8: To choose when you want battery saver mode to be activated, switch Battery saver toggle to On and tap advanced.
Note: When Battery Saver is on, your phone will no longer: automatically receive email and calendar updates, update some Live Tiles and allow apps to run in the background.

If you are listening to music or otherwise using your phone, but do not want to make or receive calls, switch airplane (flight) mode on under the Settings menu.

To save battery power, note the following: 

Background apps

  1. Set your phone to check for new mail less frequently or even by request only. On the start screen, open up the email account you want to modify, and tap the three dots (...) in the right bottom corner of the inbox screen, and then tap Settings > sync settings and change the setting for Download new content.
  2. Some apps may run in the background unnecessarily. On the start screen, swipe left, tap Settings, swipe to applications and tap background tasks. Tap the app you want to block, and tap block. Especially Lumia 520, 620, 720, 810, 820, 822 and 920 users; please check that Nokia Drive+ Beta app is blocked (set to Off) in background tasks.
  3. Close the apps you are not using, to do that, press Back key. For example, when you are finished taking a picture, press the Back key to exit the camera viewfinder. 

The screen

  1. Set the screen switch off after a short time, go to Settings > lock screen (Lock+wallpaper) and change the setting for Screen times out after.
  2. Lower the screen brightness, go to Settings > brightness > Level. Switch the Automatically adjust to Off and select the level. 

Use network connections selectively

  1. Switch Bluetooth off when you do not need it, go to Settings > Bluetooth, and then slide the Status (Searching and discoverable) toggle to Off.
  2. Use a Wi-Fi connection to connect to the internet, rather than a mobile data (E, G, 3G, H+, 4G) connection.
  3. Stop your phone scanning for available Wi-Fi networks if those are not available, go to Settings > WiFi (Windows Phone 8: Advanced), and uncheck the box next to Notify me when new networks are found.
  4. Switch off location services if not needed – so the phone will not look up your location frequently in the background (Settings > Location services > Off).
  5. Use NFC on only when needed. To switch the tap+send feature off, go to Settings > tap+send, and switch NFC sharing toggle to Off.
  6. Switch off Connect with Xbox LIVE when you not need it, go to Settings, swipe to applications and tap games.
  7. Windows Phone 8: Stop your phone connecting to Xbox Music cloud collection go to Settings > Applications > Music+Videos, and switch all relevant settings off. 

Anything else I need to know?

  • Always charge the battery fully. Check Settings > battery saver > battery information. Note that older chargers may not fully charge the battery.
  • Mute unnecessary sounds and functions, such as key press sounds and vibra. To do that, go to Settings > ringtones+sounds.
  • Use wired headphones, rather than the loudspeaker.
  • Make sure that your phone is running the latest software to get battery related improvements. Please check also that your phone apps are up-to-date. 

The instructions to save power on your Lumia phone presented on this video (English) from Nokia Care.

If the battery drains faster even there is no active feature or applications, try to switch off the power and then switch back on. The battery may also be worn out and needs to be replacing with a new one.


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How do I setup my existing Nokia account on my Nokia Lumia with Windows Phone 8? - Nokia FAQ

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Go to Settings > email + accounts > add an account and pick Nokia account from the list. Select sign-in, and enter your credentials to setup your account on the device. You can also set up the account by going to Settings > Nokia account or directly from within Nokia services like Nokia Music, Nokia Maps, etc.


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How can I create a new Nokia account on my Nokia Lumia with Windows Phone 8? - Nokia FAQ

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Go to Settings > email + accounts > add an account and pick Nokia account from the list. Select create new, and enter a valid email address and a desired password. Hit on the create button, and the account is created and automatically configured on the device. You can also set up account by going to Settings > Nokia account or directly from within Nokia services like Nokia Music, Nokia Maps, etc. Additionally, the account can also be created by visiting https://account.nokia.com.


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What is Nokia account on my Nokia Lumia with Windows Phone 8? - Nokia FAQ

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Nokia account gives you a complete access to Nokia Services. With a fully functional Nokia account, you get access to millions of songs on Nokia Music, access to your favorite places on Nokia Maps, etc.


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What are the benefits of the Storage Check app on my Lumia with Windows Phone 8? - Nokia FAQ

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The Storage Check app displays details about app data size and memory usage. There are no limitations for the apps data size on Lumia with Windows Phone 8, so they can grow as much as needed. This is why we offer details on the app sizes with the Storage Check app.

With the Storage Check app you can clear several types of temp files, such as leftovers from app installs and updates, SkyDrive uploads and PC file transfers. They are removed by the OS too, but sometimes quite slowly.

First version of the Storage Check app does not separate, measure or clear video files. Shot videos count towards Photos, and downloaded or side-loaded videos count towards Music+Videos.

Note: The Storage Check app does not clear all files from the Other folder. This folder contains multimedia metadata, file system overhead, and in general things that the user cannot do much about.


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Where can I find information about WhatsApp, Skype, Angry Birds, Twitter, NimBuzz, Viber, Fring, or some other non-Nokia application (3rd party application)? - Nokia FAQ

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For information and support, check the vendor’s website.

If you have a Nokia Lumia phone, check the Microsoft Store for download. If you have some other Nokia phone, check the Nokia Store. Easiest way to download the application is to use Store app (or Marketplace) on your Nokia phone.

 

 

 

 

 


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What is the WhatsApp messenger and where can I download it? - Nokia FAQ

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WhatsApp Messenger is a cross-platform mobile messaging app which allows you to exchange messages without having to pay for SMS. WhatsApp Messenger is available for iPhone, BlackBerry, Android, Nokia S40, Nokia Symbian, Windows Phone and yes, those phones can all send messages to each other!

It uses the same internet data plan (3G or Wifi) that you use for email and web browsing, there is no cost to message and stay in touch with your friends.

In addition to basic messaging WhatsApp users can create groups, send each other unlimited images, videos and audio media messages.

Please check the vendor’s website for compatibility information and support. If you have a Nokia Lumia phone, please check the Microsoft Store for download. If you have some other Nokia phone, please check the Nokia Store.


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