This FAQ applies to Nokia Lumia phones with Windows Phone 8, and a computer running on Windows 7, Vista or Windows 8. If you have Windows XP use the search field on this page to find this related FAQ: What should I do if my Nokia Lumia phone is not recognized by a computer running Windows XP?
Start by disconnecting your phone and other USB devices connected to your PC. Exit the PC software, such as Nokia Suite, Zune and Windows Media Player, which can establish a USB connection at the background. Use Ctrl+Alt+Del to see and manage processes that are running on your PC.
Check that you have latest updates installed on your PC
Here are two options to follow (ensure that Administrative rights are available):
Check your USB connection
Make sure that you are using the USB cable which was included with your phone. You may also try another port on the computer, but do not use a USB hub or the ports located on the front of your computer. Most versions of Windows (excluding Windows RT) allow you to connect to your Lumia with Windows Phone 8 by using Windows Explorer, which you can use to validate that you have an active connection.
Check and update your device driver
Confirm that your PC is able to communicate with Windows Update service through firewall(s).
You can also use the Windows Phone app, which is a free app for PC and Apple Mac. With the app, you can sync media content between your computer and your phone. This includes the music, pictures, videos, movies, ringtones, and podcasts on your computer that you want to copy to your phone. Windows 8 installs the app automatically. With Windows 7, you can download it from www.windowsphone.com. If you have a Mac, to download and install the Windows Phone app, go to the Mac App Store.
Many features in your Nokia Lumia phone increase the demand on battery power and reduce the battery life time. For example if the signal strength of the mobile network varies much in your area, your phone must scan for the available network repeatedly. This increases the demand on battery power.
You can set your phone to automatically save power when the battery charge level is low. To check the battery status, and switch battery saver mode on, go to Settings > battery saver. Windows Phone 8: To choose when you want battery saver mode to be activated, switch Battery saver toggle to On and tap advanced.
Note: When Battery Saver is on, your phone will no longer: automatically receive email and calendar updates, update some Live Tiles and allow apps to run in the background.
If you are listening to music or otherwise using your phone, but do not want to make or receive calls, switch airplane (flight) mode on under the Settings menu.
To save battery power, note the following:
Use network connections selectively
Anything else I need to know?
The instructions to save power on your Lumia phone presented on this video (English) from Nokia Care.
If the battery drains faster even there is no active feature or applications, try to switch off the power and then switch back on. The battery may also be worn out and needs to be replacing with a new one.
Go to Settings > email + accounts > add an account and pick Nokia account from the list. Select sign-in, and enter your credentials to setup your account on the device. You can also set up the account by going to Settings > Nokia account or directly from within Nokia services like Nokia Music, Nokia Maps, etc.
Go to Settings > email + accounts > add an account and pick Nokia account from the list. Select create new, and enter a valid email address and a desired password. Hit on the create button, and the account is created and automatically configured on the device. You can also set up account by going to Settings > Nokia account or directly from within Nokia services like Nokia Music, Nokia Maps, etc. Additionally, the account can also be created by visiting https://account.nokia.com.
Nokia account gives you a complete access to Nokia Services. With a fully functional Nokia account, you get access to millions of songs on Nokia Music, access to your favorite places on Nokia Maps, etc.
The Storage Check app displays details about app data size and memory usage. There are no limitations for the apps data size on Lumia with Windows Phone 8, so they can grow as much as needed. This is why we offer details on the app sizes with the Storage Check app.
With the Storage Check app you can clear several types of temp files, such as leftovers from app installs and updates, SkyDrive uploads and PC file transfers. They are removed by the OS too, but sometimes quite slowly.
First version of the Storage Check app does not separate, measure or clear video files. Shot videos count towards Photos, and downloaded or side-loaded videos count towards Music+Videos.
Note: The Storage Check app does not clear all files from the Other folder. This folder contains multimedia metadata, file system overhead, and in general things that the user cannot do much about.
For information and support, check the vendor’s website.
If you have a Nokia Lumia phone, check the Microsoft Store for download. If you have some other Nokia phone, check the Nokia Store. Easiest way to download the application is to use Store app (or Marketplace) on your Nokia phone.
WhatsApp Messenger is a cross-platform mobile messaging app which allows you to exchange messages without having to pay for SMS. WhatsApp Messenger is available for iPhone, BlackBerry, Android, Nokia S40, Nokia Symbian, Windows Phone and yes, those phones can all send messages to each other!
It uses the same internet data plan (3G or Wifi) that you use for email and web browsing, there is no cost to message and stay in touch with your friends.
In addition to basic messaging WhatsApp users can create groups, send each other unlimited images, videos and audio media messages.
Please check the vendor’s website for compatibility information and support. If you have a Nokia Lumia phone, please check the Microsoft Store for download. If you have some other Nokia phone, please check the Nokia Store.