Troubleshooting for HERE Transit 3.5

The HERE Transit service is available in selected cities and regions. New areas are constantly being added.

To check whether your area is supported, select the options icon at the bottom of the screen, then select About.

In Nokia Lumia phones you should use HERE Transit published by Nokia Corporation.

HERE Transit published by HERE Europe B.V. is intended for non-Nokia Windows phones only.

In some cities, the schedules are updated with actual arrival times, but often the info is based on published schedules. Actual arrival and departure times may differ depending on traffic and other conditions.      

No, but downloading the map of the place where you want to use the app will reduce the amount of data you use, which could save you money. 

If it's proving difficult to find your location:

• Check in your phone settings that you've turned on the location settings: Settings > system > location > on.
• Try moving to a place with better GPS reception (e.g. outdoors).
  
• Check also that the location setting is turned on in HERE Transit: Navigation Options > Settings > Location > On.
  

If you are still having trouble, type your starting address.

The name of the application has changed from Nokia Transport to HERE Transit. If you have installed an update from Store lately, you can find your Maps application in the applications list under H.

You can pin a journey from your current location as a tile to your Windows Phone start screen. Select the options icon at the bottom of the screen, and then the pin icon.

Yes, you can clear the current position field and select your starting point manually.

Note that if you have Wi-Fi positioning or network positioning enabled on your phone, HERE Transit may find your current position even indoors.

If you're having trouble getting a route:

• Make sure the date, time and time zone on your phone are set properly.
• Check that you've got a data connection.
  
• A point in your route might be in a region where no transport info is available.
  
• The route is too long. HERE Transit is designed for use with local city public transport, not national or international transport.
  

If HERE Transit can't find any journeys, your phone clock may be wrong. To correct the date and time in your phone, exit the HERE Transit app and go to Settings > date+time.