Troubleshooting for Nokia X7-00

You should uninstall the UMU MS full application from the Nokia Belle device before upgrading to Nokia Belle Refresh or Nokia Belle FP2.

If you have upgraded via Nokia Suite, the UMU MS full application will reset phone when you launch it. We recommend uninstalling the application.

The UMU MS full application has been removed from Nokia Store. The problem in the application is under the investigation of a third party. The application should not be reinstalled until issues have been fixed by the third party.

In case you have downloaded and paid the UMU MS full application from Nokia Store, contact Nokia Care to receive a refund.

Note that after updating to Nokia Belle Refresh, just like after updating from Nokia Anna to Nokia Belle, some apps may not work due to compatibility issues.

For more information on available apps, please contact your local Nokia Care support. Furthermore, you can also contact the respective App developer to enquire about the compatibility.

You can format your device by typing *#7370# in standby mode. Before the device is reset, you may need to provide the lock code. The default lock code is 12345.

IMPORTANT NOTICE!

• Formatting the device will permanently erase all user data and settings as well as add-on applications and operator specific settings.
• If you have made a backup of the device data, the data can be restored from the backup after formatting but some add-on applications can have restrictions that they are not restored from the backup.
• If you use formatting to repair faulty behaviour of the device, restoring the backed-up data files may restore the unwanted behaviour as well. In that case, a partial restore may resolve the situation.
• The contents of the SIM card and memory card (MMC) are not erased during formatting. Note, however, that in some device models (e.g. Nokia N8-00, E7-00, E6-00, C7-00 and X7-00) the internal mass memory E: will be formatted in this situation. It is therefore important that you back up all your data from the E: mass memory before resetting the device. Use Nokia Suite to back up the contents to your PC.
  

To restart a device having integrated battery (e.g. Nokia N8-00, E7-00, N9, Lumia 800), press and hold the power key for about 8-10 seconds until the device switches off. Then you can switch your device on again normally.

To check the unique Wireless Local Area Network (WLAN) Media Access Control (MAC) address that identifies your Nokia phone, enter *#62209526# in the idle mode (or with touch screen phones after opening the dialler).

It is not recommended to use the "three finger" reset (pressing volume down + camera key + menu key and pressing power button) to hard reset your Nokia Symbian^3 device. Doing this may delete some applications (Nokia Store, Nokia Maps, some preinstalled widgets) which cannot in all cases be restored.

If the device needs to be reset, try the following methods instead of the "three finger" reset:

1. Press down the power button for 8 seconds.
2. Restore the factory settings by selecting Menu > Settings > Phone > Phone management > Factory settings > Restore.
3. Restore the factory settings and delete all data by selecting Menu > Settings > Phone > Phone management > Factory settings > Delete data and restore. (Note that all the user files on E: mass memory and C: phone memory will be deleted with this command, e.g. the photos and videos. It is therefore important to backup the user data before using this command).

The "three finger" reset should be used only as a last resort if the device cannot be booted up in any other way. If successful, the device can be used after the reset but some of the applications are missing. To restore the missing applications and settings, you can try the following:

• Reinstall phone software with Nokia Suite.
  
• Select Menu > SW Update (or Menu > Applications > SW Update) and install any updates that are available.
• If Nokia Store application is successfully restored, connect to Nokia Store to search and install the missing applications (check My Stuff menu for the applications you have previously installed).
• Check also for any application updates available via Nokia Suite (plug in your device to Nokia Suite PC and go to Software Updates menu in Nokia Suite).
• If any device backup is available, try restoring the data from the backup.

If the device cannot be properly restored, take it to a Nokia Care point for reflashing to get the original applications back in the device.

Depending on your device, select:

• Menu > Applications > App. mgr. > Options > Settings (e.g. N85, N86, N95, N96)
• Menu > Applications > Installations > App. mgr. > Options > Settings (e.g, 6730c)
• Menu > Tools > App. mgr. > Options > Settings (e.g. E50, N76, N80, C5-01, X5-00)
• Menu > Installations > App. mgr. > Options > Settings (e.g. E51, E66, E71, E90)
• Menu > Ctrl. panel > App. mgr. > Options > Settings (e.g. E52, E72, E75, )
• Menu > Ctrl. panel > Settings > Applications > App. manager (e.g. X5-01, E5-00)
• Menu > Settings > Application mgr. > Installation sett. (e.g. 5800xm, N97, 5230, 5233, X6-00, N8-00, E7-00, X7-00)
• Menu > Settings > Data mgr. > App. mgr. > Options > Settings (e.g. 5730xm)
• Menu > Settings > Settings > Applications > App. manager (e.g. 6700 slide, C5-00)
• Menu > Settings > Application manager > Installation settings (e.g. T7-00, 801T)

Set the following settings for application installations:

• Software installation: Select whether Symbian software without verified digital signature can be installed.
• Online certificate check: Select to check the online certificates before installing an application.
• Default web address: Set the default address used when checking online certificates.

Some Java applications may require a message to be sent or a network connection to a specific access point for downloading extra data or components. In the App. mgr. main view, scroll to an application, and select Options > Open to change settings related to that specific application.

Corning® Gorilla® Glass is known for better durability, which is preventing the scratches from further propagating in comparison to a normal glass.

While stronger than normal, is still made of glass, and improper use can result in scratches and breakages. If the screen is still not looking normal, please see the repair options at your local Nokia support pages. Please note that liquid and physical damage are not covered by the warranty.

Nokia products with Corning® Gorilla® Glass are listed here .

You can set up email either using the New mailbox wizard on the home screen or by selecting Menu > Mail > New mailbox.

1. Select Email provider from the list (for example Gmail).
2. Enter your email address and password, select OK.
3. The mailbox is created.

The following email service types can be set up:

• Exchange ActiveSync (for corporate email)
• Hotmail or Gmail using ActiveSync
• Direct POP/IMAP connection to email server 

All the mailboxes can be accessed in a single location in Menu > Mail or via Inbox on the home screen widgets.

If your email service is not found in the list, select Other and enter you email address and additional info if requested. You can change settings later by by selecting Menu > Mail > Settings > (mailbox name). The incoming and outgoing mail server settings can in this case be found in Mailbox settings > Advanced mailbox settings.

Note: You can set up an email mailbox also by using a Wireless connection. If you are setting up yours first mailbox (other than Exchange ActiveSync), you need to have the SIM card inserted into the device. Otherwise the Exchange ActiveSync is the only available selection.