Troubleshooting for Nokia X7-00

If the packet data indicator on the device display becomes active even though there is no application connecting to internet, the device may be trying to retrieve a multimedia message from the multimedia message centre. To stop the device from making a data connection, select Menu > Messaging > Options > Settings > Multimedia message > Multimedia retrieval. Select Manual to have the multimedia messaging centre save messages to be retrieved later, or Off to ignore all incoming multimedia messages. If you select Manual, you receive a notification when you have a new message in the multimedia message centre. If you select Off, the device does not make any network connections related to multimedia messaging.

If the packet data indicator is constantly active, check if the packet data connection is configured to be constantly on. To set the device to activate a packet data connection only if you start an application or action that needs it,select Menu > Settings > Connectivity > Admin.settings > Packet data > Packet data connection > When needed. If you select When available and you are in a network that supports packet data, the device registers to the packet data network always when the network is available. Starting an active packet data connection (for example, to send and receive e-mail) is then quicker than if the device establishes a packet data connection when needed.

If the above settings don't help, switch the device off and then on again.

Note that there can also be an application in your device that automatically connects to internet, e.g. the home screen widgets or email client. If you don't want the connection to be automatically established, change the connection settings for the applications (e.g. disable automatic synchronisation in email client and select Options > Widgets to offline mode in home screen).

Operator Services widget displays messages from the network operator and cell ID on the home screen. You can receive messages on various topics in a particular region.

Note: Certain features, such as Operator Messages and Cell Info may not be available in your operator.

You can turn on the Cell info display and add Operator services widget to your home screen by doing the following:

1. Select Settings > Connectivity > Network > Cell info display > On.
2. Long tap a free location of the home screen and select Add Widget > Operator services.

Note: Cell Info is the operator service, which may not be available in your operator.

Press the Power key > Activate power saving. To deactivate power saving mode, press the Power key > Deactivate power saving.

When activated, the power saving mode turns off some functions automatically. Radio configuration in power saving mode include the cellular radio (it is set to 2G/GSM only mode), the Bluetooth radio (it is turned off) and the Wi-Fi/WLAN radio (scanning for new networks in turned off but existing networks keep functioning). The power saving mode also reduces display power consumption by minimizing screen brightness and by turning off touch screen feedback and theme effects. In addition the vibra alerts are turned off in a power saving mode.

Check that the IMEI number printed on the label under the battery is the same as the IMEI number reported by your device.
To display the number, in the home screen, enter *#06#. If the numbers match, to check the validity of the number, contact a Nokia care point.

Tapping the screen while the Office Mobile (Document Connection) is synchronizing a list of documents or sites can sometimes cause the application to close. This occurs when the busy indicator is displayed and the screen is tapped outside the indicator. Avoid tapping outside the busy indicator while it is displayed.

When there is a new mail, notifications of new mails are displayed in the home screen widget. A blue envelope in a white circle indicates that you have new mail. A blue dot indicates the new mail message.

You may get the VoIP call settings from your VoiP service provider via an installation message that you save in your device, or you can create the settings yourself with a separate tool program (e.g. SIP VoIP Settings).

In Symbian^3 devices, when an internet call service has been installed, a tab for the service is displayed in the Contacts menu.

When you are signed in to an internet call service, you can make a call from the friends list or the contacts list. Select Menu > Contacts.

To call a contact in the friends list, open the internet call service tab, and sign in to an internet call service. Select a contact from the friends list, and select Internet call.

To make an internet call to a phone number or SIP address, in the home screen, select Call to open the dialler, and enter the number. Then select Options > Call > Internet call.

Select Menu > Settings > Calling > Call divert (or Call forwarding).

Call divert allows you to divert incoming calls to your voice mailbox or another phone number. The voice mailbox is a network service, and you may need to subscribe to it. For more information contact your service provider.

To activate call divert, select the call type and then Options > Activate.

To check whether the option is active for a given call type, select Options > Check status.

Several diverting options can be active at the same time. When all calls are diverted, the call divert indicator is displayed in the home screen.

Call barring and call diverting cannot be active at the same time.

When playing stereo audio with Symbian^3 devices to headsets or accessories with an own amplifier, the volume is controlled in the accessory. The volume keys in the phone can in this situation be used only for muting the audio but not for the volume control.

Note that the volume bars on the phone may still keep changing when using the phone volume keys but the actual volume is controlled only by the volume keys in the accessory.