Troubleshooting for Nokia products

With the Upload to SkyDrive app, you can transfer the following data:

• Contacts
  
• Photos (.jpg, .jpeg, .gif, .png)

Your contacts are uploaded to Windows Live People and your photos to SkyDrive Photos  > SkyDrive camera roll.
Videos, some contact info fields, and calendar events are not uploaded to the SkyDrive cloud.
de. To reopen the app, swipe down from notification area, and tap the upload progress. If your phone does not have the status menu, reopen the app from the main menu.

To transfer music that you have downloaded in the Nokia Music store using your Nokia Music Unlimited account use the steps below:

1. Launch the Nokia Music Player application and log into your music account.
2. Click on My Music tab.
3. Choose the image of the device on the left to connect your device for transfer. Follow the prompts to correctly connect your device to your PC.
4. Once the device has been connected you can drag and drop songs from the My PC view onto the image of the device on the left and the track will automatically begin transfering.
5. Music can then be played using the music player in your device.

This issue occurs because Windows 7 is preinstalled on a new computer by using image-based Windows deployment technology. The following scenarios will not function on an end-user’s computer unless a fix is applied:

• Playback of Windows Media DRM-protected content
• Transfer of that content to authorized devices.

A complete article is available on the Microsoft website http://support.microsoft.com/kb/976590 which also provides a fix for this issue.

*Upgraded O/S to Windows 7, non-OEM installs i.e. user installed setups are not affected.

You need to have the appropriate sync software and the Zune PC app installed on your PC. To download and install the latest version on your PC, or to learn more about Zune, go to xbox.com/live/zune. You may need to restart your computer, and you may need to install additional software.

Depending on what you need to install, and how much data you are syncing, this may take a while.

Some file formats, such as 3gpp, may not be transferred. Some third-party converter applications may be available to convert the files to a format that can be transferred.

These instructions may not apply to all phone models and manufacturers.

Nokia Symbian and series 40 phones, Android, Blackberry

1. Use a compatible USB data cable to connect your old phone to your PC.
2. Sync the desired content to your PC with the appropriate sync software, such as Nokia Suite, HTC Sync or Samsung Kies. Note the folders where you synced the files.
3. When the sync is complete, connect your new phone to your PC, and open Zune.
4. In Zune settings, make sure the folders are the same you used when syncing with the sync software.
5. In Zune, select the content type in your collection, and sync the content to your new phone.

iPhone

1. Use a compatible USB data cable to connect your iPhone to your PC.
2. Select Import pictures and videos using Windows. Note the folders where you synced the files.
3. When the sync is complete, connect your new phone to your PC, and open Zune.
4. In Zune settings, make sure the folders are the same you used when importing the content to your PC.
5. In Zune, select the content type in your collection, and sync the content to your new phone.

Windows Phone

1. Use a compatible USB cable to connect your old phone to your PC.
2. Open Zune, and sync the desired content to your PC.
3. When the sync is complete, connect your new phone to your PC.
4. In Zune, select the content type in your collection, and sync the content to your new phone.

Transferring content with an Apple Mac

If you have an Apple Mac, you can use Windows Phone App (Mac OS) to sync your pictures and videos from your Mac to your new phone
 

Yes, Windows Phone 7.8 brings a new features including a Bluetooth file transfer. With Bluetooth Share app you can send and receive image and audio files between your devices. If you are not able to find Bluetooth Share from Nokia Collection in Windows Phone Store, use search to check if the app is available for you.

Alternatively you can use the SkyDrive account to put your media files to the cloud storage and let people download them. For more information about SkyDrive, please see the related article ´What is SkyDrive?`. You can use the search field on this page to find this.

You can transfer your contacts, calendar entries, to-dos, pictures, videos, music and office documents to your Nokia Lumia with Windows Phone 7. Some content, such as text and multimedia messages, or DRM protected music, you can back up on your computer, and some data you cannot transfer to your Lumia phone.

These instructions may not apply to all phone models and manufacturers.

Contacts
You can transfer your contacts from your old phone easily using the Contacts Transfer app. The Contacts Transfer is on the main applications menu on your phone. If you do not have this app, you can download it from Store (formerly Marketplace).

For more information, watch the video (English) and learn how to copy contacts to your Nokia Lumia phone.

If you have previously had a micro-SIM or micro-RUIM card, you can also copy your contacts from your card to your phone.

Calendar
If your contacts and calendar are stored online as part of an online service, such as Google Account, Microsoft Exchange, set up that account on your phone and your contacts and calendar entries are imported automatically.

For more information, please see the related article 'How can I transfer my contacts, calendar entries and to-dos to my Nokia Lumia phone?'. You can use the search field on this page to find this.

Media files
To transfer your media files, connect your phone to the computer with a compatible USB cable, and launch the Zune PC software. To download and install the latest version on your PC, or to learn more about Zune, go to xbox.com/live/zune.

If you're using an Apple Mac, download Windows Phone App from Mac App Store.

For more information, please see the related articles:

'How can I transfer my pictures and videos to my Nokia Lumia phone?'
'How can I transfer my music to my Nokia Lumia phone?'

You can use the search field on this page to find those FAQ's.

Office documents
You can use SkyDrive cloud storage to transfer the Office documents.

To use SkyDrive, you need a Microsoft Account (formerly Windows Live ID). If you do not have a Microsoft Account account, you can create one at live.com, or using your phone. For more information, see the user guide of your phone.

Other content on your old phone
You can use the appropriate software to store your text and multimedia messages, notes, browser bookmarks, and DRM protected music and videos and their licenses on your computer.

You cannot transfer settings from your old phone to your Lumia. For more information about configuring the settings in your phone, see the user guide of your phone.

Only the album art that is embedded in the music file is transferred from your PC to your mobile device. 

If album art is missing in Nokia Music Player, it can be added on your PC manually in either of the following ways:
1) To add an image that is stored on your PC, right click on the album in your music library in Nokia Music Player and select Edit album details > Album artwork > Update album artwork > Change.
2) To update album art through Nokia Music service, right click the track or album name in Nokia Music Player and select Get album artwork.

If album art is missing in your mobile device and if there is no option to add/change it with music player, please, check that album art is available in Nokia Music Player. Then delete the track from the phone and import it from Nokia Music Player again. Now the mobile device should display album art. If the album art still does not show on the device, try step 1 (adding the art manually from PC).

The PC Suite applications for your Nokia phone are displayed on the right hand side of the main PC Suite window as icons —this area is known as the application bar. To use an application, click its icon. For information on using an application, see the online help.
Availabe application:

• Backup/Restore
• Synchronize
• Connect to the Internet
• Contacts
• Messages
• Calendar
• File Manager
• Store Images
• Transfer Videos
• Install Applications
• Explore Music
• Update Phone software
• Download Map

You don’t need Nokia Connectivity Cable Driver to copy your photos or videos to your PC. Simply connect your phone to your computer with a compatible USB cable in Mass Storage mode, and you can transfer your photos and videos between your phone and PC.
 

Memory full messages may occur if there are too many applications running at the same time or if there is not enough free space in the phone memory. Depending on the error message, the following actions can be taken:

"Memory Full: Close some applications and try again"

In this case there are too many applications active at the same time. The problem can be fixed by closing some of the applications:

• Long press the Menu key to see the list of active applications.
• Select the applications which are not needed and close them.

If this doesn't help, switch off and restart the phone.

"Memory Full: Delete or remove some data from C: Phone memory"

The phone notifies you if the phone memory or memory card memory is getting low. There can be different error messages shown this situation, e.g.:

• "Memory Full: Delete or remove some data from C: Phone memory"
• "Disk Full : Automatic retrieval of mailbox for exchange disabled"

To free phone memory, transfer some data to the memory card with the File mgr application (select Menu > Applications > File mgr.). Select or mark files to be moved, select Options > Organise > Move to folder and then the destination folder.

In order to free memory, you could also remove or move the following:

• Messages from Inbox, Drafts and Sent folders in Messaging.
• Retrieved e-mail messages from the phone memory.
• Saved Web pages. Clear the web browser cache to free some memory (select Options > Clear privacy data > Cache). 
• Saved images, videos, or sound files.
• Contact information.
• Calendar notes.
• Downloaded application packages.
• If there are applications which are not needed any more, uninstall them (select Menu > Settings > Data mgr. > App.mgr. > Installed apps.).
• Any other data that you no longer need

If possible, use the memory card instead of phone memory in the Camera application (select Options > Settings > Memory in use to define the memory where the images are stored). You can also use Nokia Suite to transfer images and video clips to your PC.

If you are deleting multiple items and any of the following notes are shown: Not enough memory to perform operation. Delete some data first or Memory low. Delete some data, try deleting items one by one (starting from the smallest item).