Troubleshooting for Nokia products

HTML email can be viewed on Nokia S60 5th Edition and S60 3rd Edition (except S60 3.0). If HTML email is not displayed by default, look for a View HTML or Show images link in the header of the email or in the Options menu. In some email clients, you can set HTML-related preferences in the email client settings. HTML-formatted emails use more data than plain text emails. Please be aware that you may incur charges from your operator in connection with the transfer and receipt of data to your mobile phone.

Transfer my Data transfers your personal data such as contacts, text messages (SMS) and pictures over Bluetooth.

Transfer my Data 4.x also supports transferring contacts with an SD card if the contacts were saved on the card in a compatible format and your phone has an SD card slot.

You can transfer your contacts, calendar entries, to-dos, pictures, videos, music, and office documents to your new phone. Some content, such as text and multimedia messages, or DRM protected music, you can back up on your computer. Some data you cannot transfer to your new phone.

These instructions may not apply to all phone models and manufacturers.

There may be third-party computer apps available, such as Welcome Home to Windows Phone, that transfer data from your old phone to your new phone.

Contacts
You can transfer your contacts from your old phone easily using the Transfer my Data app on your new phone. If you don't have this app, you can download it from Store.
If you have previously had a micro-SIM or micro-RUIM card, you can also copy your contacts from your card to your new phone.

Calendar
If your contacts and calendar are stored online as part of an online service, such as Google Account or Microsoft Exchange, set up that account on your phone, and your contacts and calendar entries are imported automatically.
For more info, see the FAQ on how to transfer your contacts, calendar entries, and to-dos to your new phone.

Media files
To transfer your media files, connect your phone to your computer with a compatible USB cable, and drag and drop the items you want to transfer.
You can also use the Windows Phone app, which is a free app for PC and Apple Mac. To download and install the latest version on your PC, go to www.windowsphone.com. If you're using an Apple Mac, download the Windows Phone app from Mac App Store.

For more info, see FAQs on how to transfer your music, pictures, and videos to your new phone.

Office documents
To transfer your office documents, connect your phone to your computer with a compatible USB cable, and drag and drop the items you want to transfer, or use SkyDrive cloud storage.
To use SkyDrive, you need a Microsoft (Windows Live) account. If you don’t have a Microsoft (Windows Live) account, you can create one at www.live.com or using your phone. For more info, see the user guide of your phone.

Other content on your old phone
You can use the appropriate software to store your text and multimedia messages, notes, browser bookmarks, and DRM protected music and videos and their licenses on your computer.
You cannot transfer settings from your old phone to your new phone. For more info about configuring the settings in your new phone, see the user guide of your phone.

The Nokia Multimedia Transfer is an application for your Mac computer which enables you to transfer pictures, videos, podcasts, music, applications, games, and files between your Nokia compatible phone and Mac.

To install Nokia Multimedia Transfer to your Mac, go to your local Nokia website, and navigate to Support > your phone model > Downloads. 

You can connect your Nokia phone to your Mac, either via Bluetooth or USB cable.

To manage and transfer your music collection from your computer to your phone you need to download the Zune PC Software or the Windows Phone App (Mac OS) application. 

The Zune application is a program for your PC that lets you sync music, videos, and pictures between your computer and your phone. It also lets you install the latest software updates for your phone.
If you have a Mac, you can use Windows Phone App to sync multimedia files between your phone and your computer.

For more information about installing and using Zune or Windows Phone App, visit the Microsoft support pages at:
http://www.microsoft.com/windowsphone/en-us/howto/wp7/start/install-the-zune-software.aspx

You need a Windows Live ID (also called Microsoft account) to use Upload to SkyDrive. If you don’t have one yet, you can create it when you start using the Upload to SkyDrive app.

1. Start Upload to SkyDrive app from the main menu.

2. Tap Sign in.

3. Sign in with your Windows Live ID and password. If you don’t have a Windows Live account yet, select Sign up, and follow the instructions shown on the phone.

4. Select the types of data you want to transfer: Contacts or Photos.

5. Tap Continue.

6. By default, your data is uploaded automatically, and the size of your photos is downscaled before the upload. If you want to change the default settings, tap Settings.
For Automatic upload, select:

On - to use any connection when uploading. If a Wi-Fi connection is not available, the cost of the upload depends on your data plan, and you are asked for confirmation. Automatic upload starts 5 minutes after you have added or modified your stuff.
On, via Wi-Fi only - to allow uploads only when a Wi-Fi connection is available.
Off - to not allow automatic uploads.
Actual size or Downscaled - for photo quality.

7. When you are done, press the back key on your phone.

8. If you have enabled automatic uploads, the upload starts automatically after a moment. Otherwise, to start the upload manually, tap Upload.

If you need to stop the upload, tap Cancel. To hide the SkyDrive app, tap Hide. To reopen the app, swipe down from notification area, and tap the upload progress. If your phone does not have the status menu, reopen the app from the main menu.

You may be asked for permission to connect to internet if the option for saving of location information with your photos is turned on. If there's not yet a GPS connection established and the phone uses Assisted GPS (A-GPS) mode to fetch the satellite info, internet connection may be needed to transfer a small amount of data.

If you don't want an internet connection to be established, change one of the settings below:

• Disable the saving of location information in Camera > Options > Settings > Save location info.
• Disable the Assisted GPS mode in Menu > Settings > Application settings > Positioning > Positioning methods > Assisted GPS (note that you will still be able to save the location information after changing this setting but it may take longer time to get the GPS fix and the location information may not yet be available when taking the photo),

This FAQ applies to Nokia Lumia phones with Windows Phone 7.

You can use the Zune PC software to connect a computer to the Windows Phone using a USB cable or Wireless network.

With Zune you can:

• Download media content such as music, videos, movies, and podcasts from Zune Marketplace to a computer.
• Sync media content between the computer and the phone. This includes the music, pictures, videos, movies and podcasts on your computer that you want to copy to your phone.
  
• Update your phone software and backup the content.
  
• Set up a wireless sync connection between your phone and Zune software to sync music, videos, pictures, and podcasts over a Wireless network.

To download and install Zune, or to learn more about Zune, go to xbox.com/live/zune.

When you have installed Zune, for the first sync the phone must be connected through a compatible USB data cable to your PC. On your computer, open Zune, and follow the displayed instructions. 

If you are using an Apple Mac, download Windows Phone App from Mac App Store.

• For Nokia Multimedia Transfer 1.4.1:  Mac OS X 10.5.5 or higher
• For Nokia Multimedia Transfer 1.3:  Mac OS X 10.4.11 or higher
• iTunes 8 or higher
• iPhoto 6 or higher
• A Compatible device
• A Nokia USB connection cable, or Bluetooth wireless connectivity
  

 Recommended: A large memory card for your Nokia device, especially if you wish to transfer a large amount of music, videos, or photos onto your Nokia device.

For more infórmation, go to support section of your local Nokia website.

These instructions may not apply to all phone models and manufacturers.

There may be third-party computer apps available, such as Welcome Home to Windows Phone, that transfer data from your old phone to your new phone.

Contacts from your old phone
If you only want to transfer your contacts over Bluetooth, use the Transfer my Data app on your new phone. If you don’t have this app, you can download it from Store. Version 4.x of Transfer my Data also supports contacts transfer with an SD card if the contacts were saved on the card in a compatible format and your phone has an SD card slot..
If you have previously had a micro-SIM or micro-RUIM card, you can also copy your contacts from your card to your new phone. For more information on how to copy contacts to your SIM or RUIM card, see the user guide of your phone.

Contacts and calendar from an online service
If your contacts and calendar are stored online as part of an online service such as Google Account, Microsoft Exchange, or even Facebook or Twitter, set up that account on your phone, and your contacts and calendar entries are imported automatically. For more info on how to set up an account on your phone, see the user guide of your phone.

Contacts and calendar from a Nokia Symbian or series 40 phone

1. Make sure you have Nokia Suite 3.6.11 or higher installed on your PC.
2. Use a compatible USB data cable to connect your phone to your PC.
3. Open Nokia Suite.
4. Select Copy content to Nokia Lumia. Your contacts, calendar, and photos are copied to SkyDrive.
5. To access your files, on your new phone, tap Office > SkyDrive, and follow the instructions shown on your phone.
   

Contacts and calendar from your computer
If you want to transfer your calendar entries and to-dos as well as your contacts, you need to have all these:

• Microsoft (Windows Live) account
• Microsoft Outlook on your computer
• Microsoft Outlook Hotmail Connector downloaded and installed on your computer
  

If you don’t already have a Microsoft (Windows Live) account, you can create one at www.live.com, or using your phone. For more information, see the user guide of your phone.
To download and install Microsoft Outlook Hotmail Connector, search for it at www.microsoft.com/download, and follow the instructions shown on your phone. You may need to restart your computer, and you may need to install additional software. Depending on what you need to install, and how much data you are syncing, this may take a while.

Android, iPhone, Blackberry

1. Use a compatible USB data cable to connect your phone to your PC.
2. On your PC, use the appropriate sync software, such as HTC Sync, Samsung Kies, or iTunes to sync your contacts, calendar entries, and to-dos from your old phone to your computer, and set the sync software to sync the items to Outlook.
3. In Outlook, add the Microsoft (Windows Live) account to your Outlook using Microsoft Outlook Hotmail Connector. You may need to manually configure the settings.
4. Sync the content you want from your Outlook to your Microsoft (Windows Live) account. It may take a while before the content is available in your Microsoft (Windows Live) account.
5. If you haven’t already added your Microsoft (Windows Live) account to your new phone, to import the content to your new phone, on your phone, tap Settings > email+accounts > add an account > Microsoft account, and follow the instructions shown on your phone.
   

For more detailed info, go to the Windows Phone support site, and see the FAQs on how to sync your Outlook contacts and calendar to Windows Phone.

Windows Phone
Back up the contacts and calendar entries in your old phone to your Microsoft (Windows Live) account, and import them to your new phone straight from the service.

Apple Mac
See the FAQ article on how to sync contacts and calendar from a Mac computer to a Nokia Lumia phone.