Troubleshooting for Nokia products

If you see this behavior, try the following steps:

1. Make sure that you are installing the latest Nokia Suite version from www.nokia.com/nokiasuite.

2. If you still have this problem, you need to check your Intermediate CA certificates the following:

1. Go to Verisign Authentication Services to update your Intermediate CA certificates.
2. You will see two boxes with garbled text - one primary and one secondary.
3. Then copy and paste the text each into a text file using a text editor such as notepad. Then save those two files with a .cer extension.
4. Then import those certs into Windows by right clicking on those .cer files and selecting Install Certificate from the menu.

Photos and music are automatically available for Nokia Suite.

No, you do not need to uninstall Nokia PC Suite to be able to install Nokia Suite. However, it is recommended that you do not have them both running simultaneously on your computer

Also, the Nokia Suite installer will disable PC Suite if it is running in the background. From there you can proceed in installing Nokia Suite on to your computer.

No, the latest version of Nokia Configuration Tool (version 6.2 and later) does not require Nokia Suite or PC Suite to be installed on your PC; however you need not uninstall PC Suite/Nokia Suite if already installed.

If the voice recordings have been taken with Recording quality set to High, the recordings are saved as mp4 files. These files are not synced or copied by Nokia Suite. As a workaround, you can do the following:

• Use the Standard recording quality. This will produce wav-files which can be successfully synced or copied with Nokia Suite.
  
• Or, if you want to record with high recording quality, copy the mp4 files manually from the phone folder E:\Sounds\Recordings to the PC.
  

This error message could be due to the following two scenarios:

1. The error message about your W: drive indicates that there’s not enough space left on your PC drive that Nokia Suite tries to load the update files to. Please free up space the drive mentioned.
2. You have mapped your default Users-folder to a network drive on your PC and are then getting the error, as Nokia Suite 3.3 does not yet support the handling of network drives for those cases. To solve the issue, open Nokia Suite and go to Tools > Options > My Phones. Scroll down there and change the default backup folder location to for example C:\temp (or any other folder on local drive). Then restart the update process.

Yes, Nokia Suite 3.7 which is currently available in www.nokia.com/nokiasuite is compatible with Windows 8 and Microsoft Office 2013. Nokia Suite 3.7 supports Windows 8 on regular PCs, laptops, on 32bit and 64bit versions of Windows 8. If you are using Nokia Suite 3.6 or previous version, you will need download the latest version to get support.

Note that Windows 8 RT (Windows 8 RT based tablets) will not be supported by Nokia Suite.

Yes, versions 7.30.0.9 or newer of Nokia PC Suite are compatible with Windows Vista SP2.

You can copy content such as text messages from a compatible Nokia phone to your Symbian using Nokia Suite. The type of content that can be copied depends on the phone model.

Sync all your text messages to a file from Nokia Suite:

1. Connect your compatible Nokia phone to the computer.
2. In Nokia Suite, go to the Messaging tab.
3. To get messages from the phone, press Sync messages and follow the instructions on the screen.
   
4. Once your messages imported to Nokia Suite, you can view them under Conversations.
5. Alternatively, choose a file to export the messages, select File > Export all text messages.
   1. Browse to the folder where you want to save the file. Then, type a name for a new message file in the File name field, or select an existing message file to overwrite it.
      
   2. Click Save. All your text messages are stored to the file.
6. Disconnect the phone.

Open the message file and sync the content to your Symbian:

1. Connect your Symbian phone to the computer.
2. In Nokia Suite, go to the Messaging tab.
3. You can view your messages under Conversations.
4. Alternatively, choose a file to import the messages, select File > Import text messages.
   1. Browse to the folder where you have the CSV file that contains your messages and select it.
   2. Click Open. All your text messages are copied from the file to Nokia Suite.
5. To sync the content to your Symbian, press Sync messages and follow the instructions on the screen.
6. The text messages appearing on your Symbian phone.

You can send feedback from Nokia Suite, just open Help > Send feedback and fill in the form. The log files will be included.

Instructions for collecting log files for Nokia Suite:

1. Enable log gathering by checking Start collecting logs in Tools > Options > General.
2. Disconnect your device from your computer and exit Nokia Suite from File > Exit.
3. Reopen Nokia Suite and reconnect your device.
4. Try to reproduce the error and click Help > Send feedback in Nokia Suite menu and fill in the description of the bug. Log files and system information will be automatically included in the feedback. You can also add screen shots and other files by choosing Add file (maximum size 5 MB).
5. If you have already discussed the bug in discussion forum, add also the discussion forum thread link and your username in feedback field.