There could be a simple way to fix your phone...

We know it’s frustrating when your phone doesn’t work properly – especially if it turns out to be something that's easy to fix.

We’ve found that many phone problems can be fixed yourself in a few seconds – including phone lock-ups, application crashes, sound problems and a blank display. So before you contact us for a repair, try these fixes:

Easy fix 1: restart your phone

Turn your phone off and take the battery out, wait a few minutes then put the battery in and turn your phone on. If your battery is not removable,  press the power button until the phone vibrates 3 times.

Easy fix 2: restore the factory settings

We recommend you back up your data first.  

Then go to Menu > Tools > Settings > General > Factory settings or Menu > Settings > Phone > Phone mgmt. > Factory settings. For more on this, see your phone’s user guide.

Easy fix 3: update your phone’s software

You might not be using the most recent software for your phone. If you need to update, it takes about 15 minutes – back up your data and contacts first so you don’t lose them.

Many Nokia phones can update automatically: select Menu > Settings > Phone > Phone Updates. If this option isn’t available on your phone or if you need more help, see how to update your phone software.