Troubleshooting for Nokia Maps 2.5 on your Nokia Lumia

Nokia Drive is an application for voice-guided drive navigation. Nokia Maps is a map application which shows your current position and interesting places around you. Nokia Maps provides also routing information for planning a route to remote destinations.

No, you need an online connection in using Nokia Maps for Windows Phone 7. The map data is streamed on as needed basis and it is not cached.

Note that offline support is included in Nokia Maps for Windows Phone 8.

Your location may not be shown if you haven't allowed the using of the location service in Nokia Maps and phone settings. Check that the following settings are enabled:

Nokia Maps:

• In Nokia Maps select Settings > Use my location > On.
  

Device settings:

• Select Settings > location >  Location services > On.
  

Check also that the phone can properly obtain the location by using the available positioning methods:

GPS positioning:

• If you are indoors, go outdoors to receive a better signal.
  
• If you are outdoors, move to a more open space.
  
• If the weather conditions are bad or you are behind UV protected or heated windscreen, the signal strength may also be affected.
  
• Check that your hand does not cover the GPS receiver.
• Assisted GPS (A-GPS) feature will speed up getting the GPS fix. To be able to use A-GPS, check that your phone is online. A-GPS uses the mobile internet connection to connect to a server that tells your device which GPS satellites it will be able to connect to, reducing the time it takes to get a GPS fix. 
  

Wi-Fi positioning:

• Wi-Fi positioning will help you get the location when no GPS signal is available but there are Wi-Fi networks nearby. To be able to use Wi-Fi positioning, enable Wi-fi in Settings > WiFi > WiFi networking

Cellular positioning:

• If no GPS fix or Wi-Fi position can be obtained, your location can be obtained by using the cellular network if you have SIM card inserted in your phone and you are connected to the cellular network.
  

No, but to sync your favourites with here.com, you need to be signed in to your Nokia account.

No, Nokia Maps on Windows Phone 7 provides only routing instructions and you cannot start drive navigation directly from Nokia Maps. Select Nokia Drive application to start the navigation.

Yes. Just sync the favourites on your Symbian phone with here.com. See the user guide of your Symbian phone for info on how to do this.

Your favourites in here.com are automatically synced with your Windows Phone, if you're signed in to your Nokia account with your phone.

Nokia Maps on Windows Phone 7 uses a different map data format than Nokia Drive. Therefore, map data downloaded with Nokia Drive is not used by Nokia Maps and has to be streamed on as needed basis.

Note that Nokia Maps, in contrast to Nokia Drive, does not cache the downloaded map data.

Nokia Drive is designed for car navigation, but Nokia Maps for our Lumia range is designed for urban use and thus provides walk directions (routing). Nokia Maps for Windows Phone 8 supports also turn-by-turn walk navigation.

You can sign in to your Nokia account by selecting More > Sign in in the Maps main menu and entering your Nokia username and password.

You need to be signed in to your Nokia account if you want to synchronise your favourites with the here.com web service.

The symbol with a circle inside is shown on the status bar at the top of the screen. To see hidden icons, tap the status bar.

To prevent any app or service from using your location info, select Settings > Location, then switch location services to off.

If you need more information about the icons on your Lumia, go to the Windows Phone support site, and then use the search field on this page to find the article: What do the icons on my phone mean?