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Troubleshooting for Nokia products

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Displaying 1 - 10 of 12 results for “warranty”

How long is the warranty period for the phone battery in my Nokia N8-00, E7-00, X7-00,Lumia 800 and T7-00 phone? - Nokia FAQ

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The device battery warranty period is 12 months after purchase for the integrated and non detachable battery in Nokia N8-00, E7-00, X7-00 , Lumia 800 and T7-00.


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What kind of warranty does Nokia offer on its products? - Nokia FAQ

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The warranty terms depends on the device in your possess and the country where the device was purchased. Warranty terms are included in the End User Guide that was part of the sales package. Alternatively, go to your local Nokia website, and check the support page of your device or go to SupportTroubleshooting.


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Error message when you try to synchronize a Windows Mobile-based device by using Exchange ActiveSync for Exchange 2003 or for Exchange 2007 or for Exchange 2010: "Synchronization failed" - Microsoft Knowledge Base

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SYMPTOMS

When you try to synchronize a Microsoft Windows Mobile-based device by using Microsoft Exchange ActiveSync together with Microsoft Exchange Server 2003, Microsoft Exchange Server 2007, or Microsoft Exchange Server 2010, synchronization is not successful. Additionally, you receive one of the following error messages:

Error message 1

Synchronization failed. The security certificate on the server has expired. Check that the date and time on the device is correct and try again. Error Code: 80072f05 or 0x80072f05

Error message 2

The security certificate on the server is invalid. Contact your Exchange Server administrator or ISP to install a valid certificate on the server. Support Code: 80072F0D or 0x80072f0d

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CAUSE

This issue occurs because an intermediate certification authority (CA) certificate is not present on the device or on the server with which you are synchronizing, and this server is running Exchange Server.

Windows Mobile-based devices do not generally contain intermediate CA certificates in their certificate store. Internet Information Services (IIS) sends the whole certificate chain to the device. However, IIS does this only if it can verify the whole chain. By default, the device does not contain these certificates. Therefore, the server must send them. The device must contain only the root certificate in its certificate store.

Frequently, this issue occurs with GoDaddy certificates because either the root CA certificate or the intermediate CA certificate is missing from the certificate store on the server that is running Windows Server 2003. For more information, visit the following website:
https://certificates.godaddy.com/InstallationInstructions_alt.go (https://certificates.godaddy.com/InstallationInstructions_alt.go)
Frequently, this issue occurs with VeriSign certificates because the intermediate CA certificate is expired in the certificate store on the Windows Server 2003 server.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
834438 (http://support.microsoft.com/kb/834438/ ) Update VeriSign Web Server Certificates Now for IIS: An expired VeriSign intermediate certificate can result in non-validated connections to sites using SSL

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RESOLUTION

To resolve this issue, use one of the following methods, as appropriate for your situation.

Note To obtain the information about the certificate that you are using, type the Microsoft Office Outlook Web Access URL for the server into the address bar for Windows Internet Explorer, and then click the lock icon. You may have to export one or more of the certificates in the “Certification Path” to complete the remaining steps. Additionally, you may be able to obtain these files and more specific instructions from your certificate vendor.

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Method 1: Use a Group Policy configuration

Use a Group Policy configuration to distribute certificates that will be trusted by all member computers of the domain. For more information about how to add a trusted root CA to a Group Policy Object (GPO), visit the following Microsoft website:
http://technet.microsoft.com/en-us/library/cc738131(WS.10).aspx (http://technet.microsoft.com/en-us/library/cc738131(WS.10).aspx)

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Method 2: Manually install certificates on Exchange Server

1. Use an account that has Domain Administrator credentials to log on to the Exchange Server that is used for Outlook Web Access. Frequently, this server will be the front-end server.
2. Click Start, click Run, type mmc.exe, and then click OK.
3. On the File menu, click Add/Remove Snap-in.
4. Click Add.
5. Click Certificates, and then click Add.
6. Click My user account, and then click Finish.
7. Click Add, click Computer account, click Next, and then click Finish.
8. Click Close, and then click OK. The list of certificate categories for the local computer appears in the snap-in window.
9. Expand Certificates - Current User, right-click Intermediate Certification Authorities, point to All Tasks, and then click Import.
10. Verify that all certificates in the chain are in the Intermediate Certification Authorities container. Also verify that no certificates are disabled or expired.
11. If a certificate is missing, point to All Tasks, and then click Import. Use the wizard to import the file that you obtained from your CA.
12. Expand Certificates - Local Computer, right-click Intermediate Certification Authorities, point to All Tasks, and then click Import.
13. Use the wizard to import the file that you obtained from your CA.

Note The root certificate will be in the Third Party Root Certification Authorities container instead of in the Intermediate Certification Authorities container.
14. Repeat steps 9 through 13 for the trusted root CA certificate.
15. Restart the IIS service for the changes to take effect.
Notes
Make sure that the certificates are installed for the local computer account.
The certificates do not have to be installed on the device if the certificates are installed on the servers with which you are synchronizing.
You can use the SSLChainSaver utility to determine which certificates are missing.

For more information about the SSLChainSaver utility, visit the following Microsoft website:
http://blogs.msdn.com/windowsmobile/archive/2006/08/11/sslchainsaver.aspx (http://blogs.msdn.com/windowsmobile/archive/2006/08/11/sslchainsaver.aspx)

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MORE INFORMATION

Exchange Server 2003 and Exchange Server 2007 require you to add the trust chain to the administrator account and to the local computer accounts. A trust chain can have more than one intermediate CA. After you add the trust chain, the certification path is available to Exchange Server to send to the device. This allows for S/MIME to work successfully.

The information and the solution in this document represents the current view of Microsoft Corporation on these issues as of the date of publication. This solution is available through Microsoft or through a third-party provider. Microsoft does not specifically recommend any third-party provider or third-party solution that this article might describe. There might also be other third-party providers or third-party solutions that this article does not describe. Because Microsoft must respond to changing market conditions, this information should not be interpreted to be a commitment by Microsoft. Microsoft cannot guarantee or endorse the accuracy of any information or of any solution that is presented by Microsoft or by any mentioned third-party provider.

Microsoft makes no warranties and excludes all representations, warranties, and conditions whether express, implied, or statutory. These include but are not limited to representations, warranties, or conditions of title, non-infringement, satisfactory condition, merchantability, and fitness for a particular purpose, with regard to any service, solution, product, or any other materials or information. In no event will Microsoft be liable for any third-party solution that this article mentions.

Visit our Windows Phone Forums (http://social.microsoft.com/Forums/en-US/category/windowsmobile/) for more helpful hints and ideas.

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APPLIES TO
Microsoft Exchange Server 2003 Enterprise Edition
Microsoft Exchange Server 2003 Standard Edition
Microsoft Exchange Server 2007 Enterprise Edition
Microsoft Exchange Server 2007 Standard Edition
Microsoft Exchange Server 2010 Standard
Microsoft Exchange Server 2010 Enterprise
Microsoft ActiveSync 4.5
Windows Phone 7 Consumer
Windows Mobile 6.5 Standard

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Source URL : 927465
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What are the benefits of Device First Use for me? - Nokia FAQ

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Device First Use helps you setup your phone and transfer content from your previous compatible device. With your Nokia account, you can sign in to all Nokia services with a single username and password.

With My Nokia (or Tips and offers) messages, Device First Use also ensures free support communication. You receive information of updates to your phone and its features, updates on Nokia services, and tips for using your Nokia phone, helping you get the most out of your Nokia phone and Nokia services. If there is any critical information related to your product or product safety, it can be delivered this way. My Nokia is not available in all countries.

The date of when you switched on your phone for the first time is sent to and recorded by Nokia as part of Device First Use. This lets Nokia Care accurately find out whether the warranty period is still in effect even if, for example, you don’t have the purchase receipt with you. Automatic warranty registration with Device First Use is not available in all countries, for example, not in countries where My Nokia service is not available.


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My Nokia phone's screen is made from Gorilla Glass. What does that mean? - Nokia FAQ

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Corning® Gorilla® Glass is known for better durability, which is preventing the scratches from further propagating in comparison to a normal glass.

While stronger than normal, is still made of glass, and improper use can result in scratches and breakages. If the screen is still not looking normal, please see the repair options at your local Nokia support pages. Please note that liquid and physical damage are not covered by the warranty.

Nokia products with Corning® Gorilla® Glass are listed here .


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Will water damage my Nokia phone? - Nokia FAQ

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Yes, it may. As with any other electronic equipment, we recommend that you keep your Nokia phone dry. Precipitation, humidity and all types of liquids or moisture can contain minerals that will corrode electronic circuits. 

If your phone does get wet, remove the battery and allow the phone to dry completely or wipe them with a lint-free cloth. If the device then does not operate normally or at all, contact a Nokia authorized dealer or an Authorized Service Center.

See the Product and safety information section of your User Guide for important suggestions on caring for your Nokia phone.


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My device "died" during a software update via PC. What should I do? - Nokia FAQ

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First, it is normal for the Nokia phone display to go blank during an update.

However, it may be that the PC update application Nokia Suite has lost contact with your Nokia phone and the phone display is suspended.

Do the following:

  1. Disconnect the Nokia device from the USB cable and remove the phone's battery for 5 seconds. For phones with a non-removable battery (like N8-00 and E7-00), press the power button for 8 seconds until you feel it start to vibrate and wait for the phone to start up again (and skip the next step).
  2. Re-insert the battery then press and hold the phone power button for 1 second.
  3. Re-connect the Nokia phone to the USB cable and wait for 10 seconds.
  4. Try Nokia Suite again

If there is still no response,   take your Nokia device to your nearest Nokia Care point. If the device is within its warranty period, Nokia will repair the device under the usual warranty terms and conditions.

Note: If the Nokia device is not within its warranty period, Nokia is not liable for any loss as defined within the End-User Software Agreement.


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What exactly am I updating with the device software update? - Nokia FAQ

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Just like a computer, your Nokia phone uses software to run. By making sure you always have the latest version of this software, you get:
• performance improvements to things like battery life and applications
• new and improved functions
• the latest versions of Nokia apps and services
• bug fixes

A software update therefore improves the operating system of your phone. Additionally you can also update Nokia services on a regular basis (like Maps, Nokia Store, Social Client, etc.).

Will it affect my contacts or other phone data?

Updating using your phone’s software update application won’t affect contacts, photos or other information you’ve stored on your phone. However, if you update using Nokia Suite, you should back up your data before updating. Nokia Suite prompts you to do this before you start.

How does the update work?

It’s easy – just use your phone’s software update application or Nokia Suite to download the update, then restart your phone. The whole process should take less than ten minutes, depending on the speed of your connection.

You can use:

• a Wi-Fi network that your phone is connected to
• your phone’s cellular data connection
• your PC’s internet connection, using Nokia Suite

If you use your phone’s cellular data connection to update the software, you may have to pay data charges. It’s usually faster and cheaper to use a Wi-Fi network or your PC’s internet connection.
This update method works for updating both the operating system of your phone as well as native Nokia services like Maps, Nokia Store or Social Client. If you want to update third party applications you have downloaded via Nokia Store,  you need to use Nokia Store for this.

Note: Updating your device software will not affect your Nokia device's network lock (also known as SIM lock) status.
Note: Nokia device software cannot be downgraded. Once you have upgraded your device, you will not be able to restore it to the earlier version.
Note: Using your device or Nokia Suite to update software will not invalidate your warranty. Nokia’s standard warranty terms and conditions apply.


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Can I remove the integrated battery myself? - Nokia FAQ

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If you remove the integrated battery yourself, the device warranty is void after that. You may also damage your phone in the process. You do not need to remove the battery if you phone jams: to reset the device, press and hold the power key for 8 seconds. If the battery is exhausted and needs to be replaced, visit the nearest Nokia Care Point.

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Are there two IMEI numbers on my Nokia device?(Series 40 Dual SIM phones) - Nokia FAQ

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If your device is a dual SIM device (like X1-01 and C2-00), which means both SIM cards can be connected to the network at the same time, your device has two IMEI numbers.

If your device is a two SIM device (like C1-00), which means only one SIM card can be connected to the network at a time, your device has only one IMEI number.

Only sim 1 IMEI is used to check for warranty.

 


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