Your Privacy in Nokia improvement program
By joining the Program you provide Nokia with important information relating to the use of our products so that we can improve them. We may also use the information to personalize content to you.
What information do we collect?
The Program collects following information about your device, applications and services in the device. This may also include applications provided by other than Nokia.
Device, application and service usage
This includes for example device model, operator, country, unique identifier of the device in association with a particular event, for example start and stop events, menu accessed, feature selected or default value changed. System or device status related information may also be collected, for example battery level and if an accessory, for example a headset, is plugged in.
This includes information about error situations, for example which actions led to the error.
However, no content, such as emails, SMS’s, documents, notes, search content, content of media files, location data or other such content is collected by the Program.
How we use the information we have collected?
Improvement of Nokia products and services
The collected information helps us focus our improvement efforts to things that are most relevant to our consumers and to avoid error situations in the future. For these purposes, we may combine information collected by the Program with other data we may have, for example your Nokia Account.
The collected information help us give you a more personalized experience. Nokia may combine information from the Program with other Nokia information we may have, for example your Nokia Account to highlight features and services you may find interesting, and if you subscribe to our marketing communication, to tailor our marketing messages to you.
How do we collect the information?
The Program uses software that is integrated to the device, applications and services in the device to collect and send information to Nokia. Information is sent only when there is an active connection to the internet and it is compressed to consist of only a few kilobytes per instance.
What are our information sharing practices?
What safeguards are in place?
The information stored inside the device by the Program is protected against unauthorized access and use. Nokia uses secure protocols to send the information from the device to Nokia servers. When the information is send, it is deleted at the same time from the device storage. If you opt-out from the Program, the Program no longer collects information. However, any unsent information that was collected before you opted out will be sent together with your opt-out instruction.
Your participation in the Program is voluntary. You may choose to turn the Program on and off at any time from the settings of the device. Depending on your device, you may find this option under the application’s menu or in the central settings menu of the device. The option is called “Nokia improvement program” or “Improvement program”.
Nokia Corporation is the controller of your personal data. You may contact us through our customer care or through the following contact details: