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Troubleshooting for Nokia Asha 306 with Wifi and Whatsapp

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How can I find the WLAN MAC address of my Nokia Series 40 (S40) phone? - Nokia FAQ

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To see WLAN MAC address of your phone, follow the steps below:

  1. Go to Menu > Settings > Connectivity.
    • Asha 306 and 311: Select Wi-Fi, and then long tap one of the available WLANs, and select Details.
    • Other touch screen models: Select WLAN > Available WLANs, and then long tap one of the available WLANs, and select Details.
    • Non-touch screen models: Select WLAN > Available WLANs > Options > Details.
  2. In the details screen you will see the MAC address as 12 characters.

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How can I change the APN(Access Point Name) manually? - Nokia FAQ

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If you cannot access any websites in the browser, check the APN settings. Select settings > configuration > personal configurat..


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Does my phone support video streaming? - Nokia FAQ

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If your phone is dual SIM, it does not support video streaming over a GPRS connection. 

If it is single SIM, it supports decoding of H.263, MPEG-4 encoded format (SubQCIF(128*96) and QCIF(176*144)) with bit rate no higher than MPEG-4 QVGA 15fps 256kbps, over GPRS and WLAN.


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Touch screen of my Nokia Series 40 phone responds inaccurately. What can I do? - Nokia FAQ

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  • Try to calibrate the touch screen if it feels inaccurate. To calibrate the touch screen, tap the Menu icon and select Settings > Phone > Touch settings > Screen calibration, and follow the instructions on the screen.
  • If it does not help. reset factory settings. Backup your phone before doing so.
  • If it does not help, try to update with the latest available sw for your phone.
  • If it does not help, visit the Nokia Care Point in your area. For contact information, go to your local Nokia support page.

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Can I disable the automatic keylock of my touch phone? (Series 40 phones C series) - Nokia FAQ

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To avoid unintentional activation of touch controls, the automatic keylock cannot be disabled.


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What's the difference between Nokia Maps and Nokia Nearby? - Nokia FAQ

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Nokia Nearby complements the user experience of Nokia Maps.
Nokia Nearby is a convenient way of finding nearby places, such as restaurants and shops. It's a fast way to find the places, without needing to open the full maps service.


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Why can't I receive MMS? - Nokia FAQ

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Make sure the mobile data is turned on. In notifications bar, select mobile data

Applies for Nokia Asha 305, 306, 308 and 309.


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What happens if I press Call or End key during the touch screen calibration? - Nokia FAQ

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If the touch screen calibration is interrupted by pressing Call key or End key, the applied settings may cause instability when using the touch screen or the Call and End keys. In such situation, the calibration should be done again.


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What does the indicator 1 or 2 on my call display mean? - Nokia FAQ

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The number indicates the active phone line. This indicator is shown only if the SIM card supports two subscriber numbers, that is, two phone lines.

Press and hold # to select Line 1 or Line 2 for making calls and sending text messages, you see a prompt Change the phone line if you have subscribed to this service. When the first line is selected, indicator 1 is shown in the standby mode.

When you remove the SIM card, the number indicator disappears from the display.


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Do I need to pay for using Nokia Nearby? - Nokia FAQ

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Nokia Nearby itself is free of charge, but you need an internet connection, so standard operator costs may apply. However, since Nokia Xpress is used as platform, data consumption is minimal.


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