Troubleshooting for Nokia Asha 309

If you cannot access any websites in the browser, check the APN settings. Select settings > configuration > personal configurat..

To see WLAN MAC address of your phone, follow the steps below:

1. Go to Menu > Settings > Connectivity.
   • Asha 306 and 311: Select Wi-Fi, and then long tap one of the available WLANs, and select Details.
   • Other touch screen models: Select WLAN > Available WLANs, and then long tap one of the available WLANs, and select Details.
   • Non-touch screen models: Select WLAN > Available WLANs > Options > Details.
2. In the details screen you will see the MAC address as 12 characters.

• Try to calibrate the touch screen if it feels inaccurate. To calibrate the touch screen, tap the Menu icon and select Settings > Phone > Touch settings > Screen calibration, and follow the instructions on the screen.
• If it does not help. reset factory settings. Backup your phone before doing so.
• If it does not help, try to update with the latest available sw for your phone.
• If it does not help, visit the Nokia Care Point in your area. For contact information, go to your local Nokia support page.

To avoid unintentional activation of touch controls, the automatic keylock cannot be disabled.

When you start Mail for Exchange for the first time, you are prompted to do the following:

• Give your Exchange mail address, domain, username, and password. The app fetches your MS Exchange server name based on the data you gave. If this fails, you are prompted to give also your server name.
• Select your time zone
• Define which Exchange items you want to sync. Note that you can later change the items to be synced (Options > Settings > Sync Options).
• Depending on your mail server security policy, you may be asked to define a lock password for Mail for Exchange

If you defined the Exchange items to be synced, the first sync will be done. 

To ensure that Mail for Exchange suits your needs, you should consider the following:

• Defining a lock code and a period after which the application is locked if it hasn’t been used (Options > Settings > Security)
• Adjusting the period from which messages are retrieved (Options > Settings > Email)
• Defining whether the messages you send are saved (Options > Settings > Email)
• Adjusting how often sync is done on the days and time you define as a peak time, on off-peak time, and when you are roaming (Options > Settings > Schedule)
• Selecting more folders to be synced in addition to the default Inbox and Outbox folders (Options > Manage Subscribed Folders)

To personalise your Mail for Exchange, you can do the following:

• Define your Inbox layout (Options > Settings > Email)
• Create a signature  (Options > Settings > Email)
• Enable or disable Rich Text format  (Options > Settings > Email)

For detailed instructions on downloading and setting up Mail for Exchange on your Nokia Asha 302 phone please also see the following video:

Set up Mail for Exchange

Make sure the mobile data is turned on. In notifications bar, select mobile data. 

Applies for Nokia Asha 305, 306, 308 and 309.

If the touch screen calibration is interrupted by pressing Call key or End key, the applied settings may cause instability when using the touch screen or the Call and End keys. In such situation, the calibration should be done again.

The number indicates the active phone line. This indicator is shown only if the SIM card supports two subscriber numbers, that is, two phone lines.

Press and hold # to select Line 1 or Line 2 for making calls and sending text messages, you see a prompt Change the phone line if you have subscribed to this service. When the first line is selected, indicator 1 is shown in the standby mode.

When you remove the SIM card, the number indicator disappears from the display.

You can download more apps, games, ringtones, and wallpapers from Nokia Store. On the apps screen, select store.

You can download Mail for Exchange from Nokia Store.

Go to the Store app on your phone, and search for Exchange or Mail for Exchange.

Note: Mail for Exchange app is available via a preload application Launcher for Nokia 301 and Nokia 301 Dual SIM phones.

For detailed instructions on downloading and setting up Mail for Exchange on your Nokia device (for example on Asha 302) please see the following video:

Set up Mail for Exchange