Troubleshooting for Nokia 603

If you are using Comes with Music or Music Unlimited in your phone, you might lose the licences for your music after the update to Nokia Belle (or Later). However, you can retrieve your music licences very easily: When you then start playing a specific song in your phone’s music player for the first time after the update, licenses of the whole corresponding album are automatically re-downloaded (internet connection needed). We recommend that you first open the music store application on your phone and log in using your account credentials. If your phone asks you for a confirmation during the retrieval, simply select Yes.

If you want to re-license all your music at once, you can do this via your computer by using Nokia Suite together with your music store.

1. Start Nokia Suite and select the Music icon in the taskbar
2. Copy your music from your phone to your PC by first selecting your phone’s Music Library, then selecting All Artists and finally opening the Tools menu and selecting Copy to Computer.
3. Wait until all music files are transferred,
4. After your music is transferred select again all music files in your phone, open the Edit menu and select Delete
5. Confirm the deletion by selecting Yes and wait until all the music files on your phone are deleting (which takes approx.. 1 minute per 100 songs). 
6. Copy all your music files from your PC to your phone via Nokia Suite. Select your PC’s Music Library, and then select all music files you want to transfer to your phone and finally open the Tools menu and select Copy to phone.

Google has announced a Google Sync End of Life plan, and users of EAS (Exchange Active Sync) service for Gmail, Google Calendar and, Contacts are impacted by that announcement.

According to the announcement it is not possible to set up new Nokia Symbian devices to use Google Sync after January 30, 2013. However, Nokia Symbian devices previously registered as Google Sync devices have continued to function. You can check your existing registered Google Sync devices from your Google account settings.

Google IMAP accounts are not impacted by the Google Sync End of Life announcement.

http://support.google.com/a/bin/answer.py?hl=en&answer=2716936 .

In order to restore your personal data under any circumstances, it is recommended to have an up to date backup of your data. Please use Nokia Suite for creating the backup.

You can download and install Nokia Suite from www.nokia.com/nokiasuite .

The Microsoft apps v2.x including Microsoft Lync 2010 Mobile, Microsoft PowerPoint Broadcast, Microsoft Office Mobile and Microsoft OneNote applications are available as an extra software update over the air via the software update (SW Update) or Nokia Suite for your Nokia Belle and Nokia Belle FP1 phones.

Note: Microsoft apps for Nokia 500 is available to download only via Nokia Suite.

This can happen if your device is connected to a PC in mass storage mode. If connected in mass storage mode, the themes and widgets installed in the mass memory (E:) cannot be accessed because the mass memory access is reserved exclusively for PC. The themes and widgets will work OK again after disconnecting the device from PC.

If Nokia Suite is installed in the PC, the problem can be avoided by using Nokia Suite connection mode. This mode will allow the phone applications to continue accessing mass memory even when connected to a PC.

If prompted, use OVI Suite (PC Suite) mode.

No, you can't do a software update via Bluetooth.

But it's easy - just use your phone’s software update application or Nokia Suite to download the update, then restart your phone. The whole process should take less than ten minutes, depending on the speed of your connection. You can use:

• a Wi-Fi (WLAN) network that your phone is connected to
• your phone’s cellular data connection
• your PC’s internet connection, using Nokia Suite.

Device software updates from Nokia are free and safe to install. 

If you do the update using your phone’s software update application, your personal data like contacts, photos or videos are not affected. 

If you update using Nokia Suite in your PC, you should back up your data before updating. Nokia Suite prompts you to do this before you start.

No, after a software update there is no possibility to downgrade. If you do an update via PC by using Nokia Suite, you can nevertheless re-install the latest version again in case you had problems. Just connect your phone to your PC, start Nokia Suite, select Tools > Software updates and follow the on screen prompts.

To ensure that DRM-protected content will work after the software update in the device, follow these steps:

• Use Nokia Suite to backup the device memory including your music, photos, videos etc...
• Note: Windows Media DRM protected content cannot be backed up and restored with this method but will have to be resynchronized with the PC to work again. Depending on the content subscription, additional rights may have to be retrieved from the content provider.
  
• You may have to refresh the music library after updating the device.
• Applications and games may need to be re-installed after using Nokia Suite by downloading them again from Nokia Store "My Stuff".

First, it is normal for the Nokia phone display to go blank during an update.

However, it may be that the PC update application Nokia Suite has lost contact with your Nokia phone and the phone display is suspended.

Do the following:

1. Disconnect the Nokia device from the USB cable and remove the phone's battery for 5 seconds. For phones with a non-removable battery (like N8-00 and E7-00), press the power button for 8 seconds until you feel it start to vibrate and wait for the phone to start up again (and skip the next step).
2. Re-insert the battery then press and hold the phone power button for 1 second.
3. Re-connect the Nokia phone to the USB cable and wait for 10 seconds.
4. Try Nokia Suite again

If there is still no response,   take your Nokia device to your nearest Nokia Care point. If the device is within its warranty period, Nokia will repair the device under the usual warranty terms and conditions.

Note: If the Nokia device is not within its warranty period, Nokia is not liable for any loss as defined within the End-User Software Agreement.