Nokia Asha 310 Dual SIM & WLAN - Why is my phone trying to use mobile data when I am already connected to a Wi-Fi network?

Sometimes the configuration settings sent from the operator may not work properly and may cause your phone or just some of the applications in your phone to always connect over packed data rather than Wi-Fi. This issue can be resolved by manually configuring the internet settings on your device. 

 

If you have an Asha full touch devices follow the steps below

  1. Go to Settings > configuration > personal settings and from the top left drop-down menu select options > add new > web. You can use the default account name or rename it if you like.
  2. Go back to configuration settings (settings > configuration) and select default config. sett
  3. Select the new personal configuration you have created at step 1
  4. Go back to configuration settings, select default in all apps and activate the newly created settings.

If you are also experiencing problems with mobile data connection while outside of the range of a known Wi-Fi network, follow those additional steps:  

  1. Go to Settings > configuration > personal settings and select options > add new > access point. You can leave the default access point name unchanged or rename it to anything you want.
  2.  Select access point > bearer settings > mob. data acc.point. If you are having problems with packet data you may need to change the access point name. For many operators the APN name is “internet” however this is not always the case and you should always check with your operator to find out what is the correct value
  3. Go back to configuration settings and click preferred access pt. Here you may need to select the access point you created above as the default one.

 

With an Asha touchand type or another Series 40 devices follow the steps below

  1. Go to Menu > Settings > Configuration > Personal settings and select Add > web (or Options > add new > web). You can use the default account name or rename it if you like.
  2. Go back to Configuration settings and select Default config. sett
  3. Select the new personal configuration you have created at step 1 and then Options > Set as default
  4. Go back to Configuration settings, select Default in all apps and activate the newly created settings.