Troubleshooting for Nokia C5-03

The highest available software version for the phone model is shown on Nokia website, but the mentioned version may not always be correspondingly available as an update for your phone. Availability of the update depends on many factors, such as existing software version on your phone, regional restrictions, and approval of the software by your network service provider, operator or carrier. It may be due to one of these variables that currently the latest available software for you is of a lower software version than displayed on Nokia website.

New software may become available as update at a later date, so it's best to set up your phone in a way that it automatically tells you when a new software update is available. You can do this in the following way:

To ensure that DRM-protected content will work after the software update in the device, follow these steps:

• Use Nokia Suite to backup the device memory including your music, photos, videos etc...
• Note: Windows Media DRM protected content cannot be backed up and restored with this method but will have to be resynchronized with the PC to work again. Depending on the content subscription, additional rights may have to be retrieved from the content provider.
  
• You may have to refresh the music library after updating the device.
• Applications and games may need to be re-installed after using Nokia Suite by downloading them again from Nokia Store "My Stuff".

Nokia Mobile VPN runs in Nokia Symbian smartphones and can be installed from Nokia Store.

Latest Release Notes (in PDF Format) can be found here. The package contains the following release notes:

• Release Notes for Nokia Mobile VPN for Symbian Anna
• Release Notes for Nokia Mobile VPN for Symbian Belle
  

User Documents (in PDF Format) can be found here. The package contains the following documents:

• How to Configure:
  • Step-by-Step Guide for VPN Policy Configuration
    
  • Nokia Mobile VPN Client Policy Specification
    
  • VPN Policy Templates for Various VPN Gateways
    
• How to Use:
  
  • Nokia Mobile VPN Client Administrator's Guide
    
  • Nokia Mobile VPN Client for Symbian Belle with New VPN UI
    

Gateway configuration guides can be found here. The package contains the following guides:

• Check Point NGX gateway certificate
• Check Point NGX gateway CR
  
• Nokia IP VPN gateway certificate
  
• Nokia IP VPN gateway CR
  
• Cisco 3000 Concentrater gateway
  
• Cisco ASA gateway CR
  
• Cisco ASA gateway with PSK/xAuth authentication
  
• Cisco ISR gateway certificates
  
• Alcatel-Lucent BRICK gateway certificate
  
• Cisco ASA gateway with certificate authentication
  

Web based provision service guides can be found here. The package contains the following guides:

• Web based provision configuration guide for Symbian clients
• Web based VPN provision service for Windows server 2008
  

Nokia Configuration Tool can be found here. The package contains:

• Nokia Configuration Tool
  
• Nokia Configuration Tool User Guide
  

The legacy Nokia VPN Client Policy tool can be found here.

If you know or suspect that your phone has been attacked by a virus or other malware distributed for example via Bluetooth or MMS, do the following:

Restart your phone

For phones with removable battery:
1. Switch your phone off
2. Remove the battery.
3. After a few seconds, put the battery in and switch your phone on.

For phones with non-removable battery:
1. Press and hold the power button until the phone vibrates and switches off.
2. Switch your phone on again.

Reset your phone

1. Back up your important data using Nokia Suite application on your PC (Tools > Backup).
2- Format your device through dialing *#7370#, it may be required to enter your phone's lock code (12345 by default unless you change it).
3- Restore your data (Tools > Restore).
 
Update the software

Make sure your phone is running the latest software. For downloads and assistance, go to your local Nokia website's support page.

Install antivirus software

If the previous attempts didn't work, try to search for a compatibe antivirus application on Nokia Store and install it on your device, then try to scan your device to remove the virus.

Visit Nokia Care Point

If you still suspect that your phone is not clean, bring it to Nokia Care Point for inspection.To find nearest location to you, go to the Support section of your local Nokia website. 

The blinking closed envelope icon indicates the SIM card message memory is full.

Select Menu > Messaging > Options > (View folders > Options) > SIM messages and delete one or more SMS messages.

Note 1: Class 2 messages (for example, service messages from operators) are stored in the SIM card message memory. Once the SIM card message memory is full, Class 2 messages can't be received. 

Note 2: You have used a Nokia S40 product before. In S40 products the SIM card message memory is filled before the device message memory. If you insert a SIM card with full message memory to another device, a blinking message icon appears on the display of your Nokia device.

Note 3: Other reason could be that there is not enough free memory available on the device to store the new message. To release a space go to Messaging > Inbox and remove unnecessary messages

Skydrive is part of Microsoft services, a password-protected online storage on the web (Skydrive.live.com), where you can store and share your documents and pictures up to 7 GB for free.
You can sign in with a Microsoft Account and you are all set. If you do not already have the Microsoft Account, you can create one at www.live.com.

More information can be found from windows.microsoft.com/skydrive.

There are many components have magnetic parts which may activate the alarm or if the store uses wireless ID alarm an apparent detection may result from the radio transmitter modulation.

All Nokia phones are designed not to exceed the limits recommended by international guidelines.

If you cannot connect the headset to the compatible phone, proceed as follows:

• Make sure that the Bluetooth feature is activated on the compatible phone.
• Make sure that the headset is switched on and paired with the compatible phone.
• Make sure that you have disconnected the previous Bluetooth connection from the phone.
• Check that the headset is within 30 feet (10 meters) of the phone and that there are no obstructions, such as walls, or other electronic devices between the headset and the phone.
• The pairing information list of the headset may be full. The headset can store the information of up to 8 phones at a time. If the list becomes full, reset the headset to the original settings (for detailed information on how to reset your headset, see the User Guide of the headset).
• If the headset does not automatically reconnect to the default or last user phone, press and hold the Answer/End key.

Memory full messages may occur if there are too many applications running at the same time or if there is not enough free space in the phone memory. Depending on the error message, the following actions can be taken:

"Memory Full: Close some applications and try again"

In this case there are too many applications active at the same time. The problem can be fixed by closing some of the applications:

• Long press the Menu key to see the list of active applications.
• Select the applications which are not needed and close them.

If this doesn't help, switch off and restart the phone.

"Memory Full: Delete or remove some data from C: Phone memory"

The phone notifies you if the phone memory or memory card memory is getting low. There can be different error messages shown this situation, e.g.:

• "Memory Full: Delete or remove some data from C: Phone memory"
• "Disk Full : Automatic retrieval of mailbox for exchange disabled"

To free phone memory, transfer some data to the memory card with the File mgr application (select Menu > Applications > File mgr.). Select or mark files to be moved, select Options > Organise > Move to folder and then the destination folder.

In order to free memory, you could also remove or move the following:

• Messages from Inbox, Drafts and Sent folders in Messaging.
• Retrieved e-mail messages from the phone memory.
• Saved Web pages. Clear the web browser cache to free some memory (select Options > Clear privacy data > Cache). 
• Saved images, videos, or sound files.
• Contact information.
• Calendar notes.
• Downloaded application packages.
• If there are applications which are not needed any more, uninstall them (select Menu > Settings > Data mgr. > App.mgr. > Installed apps.).
• Any other data that you no longer need

If possible, use the memory card instead of phone memory in the Camera application (select Options > Settings > Memory in use to define the memory where the images are stored). You can also use Nokia Suite to transfer images and video clips to your PC.

If you are deleting multiple items and any of the following notes are shown: Not enough memory to perform operation. Delete some data first or Memory low. Delete some data, try deleting items one by one (starting from the smallest item).

If your memory card or mass memory is not working properly, check the following:

1. Use only compatible memory cards approved by Nokia for use with your device. Check the user guide or the technical specifications at Nokia support pages for more details
   
2. Check that the memory card is properly inserted in the memory card slot. Push the memory card to the bottom of the slot.
3. If possible, test with another memory card to see if the issue is in the memory card.
4. Check that the device is not connected to PC. Depending on the device and the connection mode, the PC may reserve the mass memory and memory card for exclusive use and the memory drives cannot in this situation be accessed from the mobile device. Unplug your device from PC and try again.
   

If the memory card or mass memory is not working properly, try backing up any data from your device's memory card or mass memory to your PC, then format the memory card or mass memory by using your Nokia device. Depending on your device, the memory card can usually be formatted in one of the following applications (select the application, open the desired memory device and in the available options select the command to format the memory card or mass memory):

• File mgr.
• Memory tool
• Memory card tool

Refer to your device's user guide for more information on how to format the memory card or mass memory.

If you get an error message during the formatting process or an error message after formatting stating that your device cannot read the memory card volume or mass memory, take the memory card or Nokia device (in case you have internal mass memory in your device) to your nearest Nokia care point.

Warning: Formatting your memory card or mass memory will permanently erase all data stored on the memory card or mass memory. Please back up all data stored on your memory card or mass memory before formatting.

Important: The memory card or mass memory inside your Nokia device should ONLY be formatted using your Nokia device. Do not attempt to format your memory card on another device such as a PC, otherwise your memory card may not work properly.