Troubleshooting for Nokia E7-00

Maps v3.06 and later allow the downloading of map data directly to the device via Wi-Fi (WLAN) connection. No PC is needed in this case for transferring the map data.

Map data can be downloaded via Wi-Fi connection in the following way:

1. Check that you have a Wi-Fi access point defined in the connectivity settings of your device (added e.g. in the Internet destination group) and that you are under the Wi-Fi coverage.
2. Enter the Update or Map loader menu:
   
   • In Maps 3.06: Select Update in Maps main menu.
     
   • In Maps 3.08: Launch a separate Map loader application or select Maps > Settings (cogwheel icon) > Extras > Map loader.
     
   • In Maps 3.09: Launch Map loader or select Maps > Options > Map Loader.
3. Select Add new maps.
4. Select the continent and desired country.
5. Select Download.

After the map data has been downloaded, the maps on your phone are shown on the Update or Map loader page. You can check with Check for updates command if there's any updates available for your map data.

If your device isn't recognized by PC when plugging via USB cable, try the following actions to recover:

1. Check that you are using the original Nokia USB cable and that the cable is properly connected to the phone and PC.
   
2. Disconnect the mobile device and connect it again.
3. Remove the battery, insert it back again and restart your mobile device. In phone models with integrated battery, press the  power button for around 10 seconds
   
4. Restart your PC.
5. Try connecting to another USB port on your PC. Connect the phone directly to your PC instead of connecting e.g. via a USB hub.
   
6. In Symbian devices, try selecting another connection mode in your mobile device (e.g. Nokia Suite/PC Suite, Mass Storage, Media Transfer). Note that when connecting to Nokia Suite, you need to select Nokia Suite/PC Suite mode (check the connection mode in Settings > Connectivity > USB).
   
7. In some Symbian devices, if having copied a large number of files (> 4000 files) in Media Transfer USB mode to the device, the PC connection may not succeed any more. If this happens, try deleting files with File Mgr. application to decrease the number of files below 4000.
8. If running Nokia Suite in the PC, check that the latest Nokia Suite version is installed (check for updates in Nokia Suite Software Updates menu). Check also that your phone is compatible with Nokia Suite.
   
9. If Nokia Suite is not able to find your Symbian or S40 phone, try reinstalling Nokia Suite software in your PC.
   
10. If possible, check if your phone can be successfully connected to another PC.
    

If the above actions don't help, reset the device back to factory settings.

Check also that you have the latest device software version installed in your mobile device.